LookFantastic reviewed by

Auckland, NZ

1 Reviews

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trustpilot stars

Misleading and deceptive

I would give Lookfantastic a no-star rating if that were an option.

Lookfantastic does not allow you to cancel orders just minutes after you have placed them. At checkout I entered an alternate address to the one registered on the website as I have moved house, however in the confirmation email it was still the old address that showed up.

They do not allow amendments to delivery addresses - supposedly to protect against fraud. Essentially, once you place and order you cannot cancel or amend your purchase and I've been charged for a purchase that I wont be receiving. What a joke.

I'm not quite sure how this website is still allowed to trade. Their practices are definitely misleading and unfair.
    LookFantastic
    TrustScore 8.3 / 10
    1,673 Reviews

    Reply from LookFantastic

    Hello Anna,

    Thank you for your review regarding the incorrect address that has been entered on your order.

    We are very sorry to hear that you have had such issues with the delivery address on this order and for any inconvenience that this has caused you. Unfortunately, once the order details have been passed to our warehouse to be picked & packed for dispatch, we are unable to cancel the order.

    We have sent you an email via your Lookfantastic.com account to discuss the matter further and hope we are able to come to a positive conclusion.

    If there is anything further that we can help you with then please feel free to get in touch.

    Kindest regards,

    Lookfantastic.com
    Customer Care Team
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