LookFantastic reviewed by

trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars

Awful customer service- They want your money and you'll never see the goods ordered

I will never, EVER order from this awful site again. I placed an order for several kerastase products nearly two months ago only to never receive the products and still have the 76euro debited from my account. I filled out the required form to say I had never received the goods and was told it was never received via post. I then faxed the form with a cover letter off to the company, to be told the ridiculous story that while they had received the cover letter, they had not received the missing goods form despite them having been sent at the exact same time. I have faxed off ANOTHER form today with still no response. If my issue is not resolved by this time tomorrow I will be initiating legal action against the company.
    TrustScore 8.3 / 10
    1,673 Reviews

    Reply from LookFantastic

    Hello Rachel,

    Thank you for the review regarding your recent order.

    I am really sorry to hear this order did fail to arrive, I would like to take a look into this issue and see whether a replacement has been sent out to you.

    Please can you supply me with an order number.

    Kindest regards,

    Lookfantastic.com Customer Care Team.
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