Awful customer service- They want your money and you'll never see the goods ordered
I will never, EVER order from this awful site again. I placed an order for several kerastase products nearly two months ago only to never receive the products and still have the 76euro debited from my account. I filled out the required form to say I had never received the goods and was told it was never received via post. I then faxed the form with a cover letter off to the company, to be told the ridiculous story that while they had received the cover letter, they had not received the missing goods form despite them having been sent at the exact same time. I have faxed off ANOTHER form today with still no response. If my issue is not resolved by this time tomorrow I will be initiating legal action against the company.
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