LookFantastic reviewed by

21 Reviews

trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars

Where is my shipment? On vacation in the EU? And where is your customer service?

I have been a customer at LF for many years, but my experience with this company has been poor the last year and I have not used the company for a while.
I saw recently the traceable shipping option, and I will therefore give LF a second chance. But ...
I have placed my order (31477708) on 6.september, and I have chosen and paid for "International Tracked Delivery" (4-9 working days). I received confirmation for dispatch the 08/09/13. When I try to track my shipment on TheHutgroup own tracking page (16 days after dispatch), I get this message:
"No item could be found for the posting date you Indicated. Please check the information you entered "
I have contacted LF, and got a tracking number for the courier company VNL, this number is wrong, it refers to an order from 3 September.
I have contacted LF again , and got a new tracking number, this time for Post Denmark. Post Denmark has only the information that shipment is abroad, and they can not see what courier will deliver it to Denmark. It is very frustrating and annoying that shipping and customer service does not work. LF has not yet responded to my last message. I will in the future choose a company that can deliver the items within a reasonable time limit, and without I need to worry me if I get my shipment and without I waste my time!
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