LookFantastic reviewed by

2 Reviews

trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars

Great products, service and prices but terrible packaging.

I have ordered from this site quite a lot now and most times my experience has been pleasant. However one of my orders, a product had fallen out of a large gap in the side of the box, this problem had been resolved. I gave the company a second chance and in another order a shampoo bottle had been squashed and leaked over everything, damaging the box and leaving leaving hardly any shampoo left. The courier company that received this parcel in my country had taken photos and reboxed this before it was forwarded to me. I have sent the photos to lookfantastic but this issue has not yet been resolved (order number 32762690).
Lookfantastic is a great company and I do want to continue using them, but they seriously need to sort of their packaging. Packaging is very slack and seems like they just throw everything in a box. Everything should be bubble wrapped or something similar and tightly put in a box that is properly tapped up.
    TrustScore 8.3 / 10
    1,683 Reviews

    Reply from LookFantastic

    Hello Melanie,

    Thank you very much for your review to highlight the issues that you have experienced.

    We are very disappointed to hear that you have received your order damaged and would like to conclude this matter positively for you. In order to resolve this as promptly as possible, we have sent you a message via your Look Fantastic account.

    If there is anything further that we can help you with then please do not hesitate to get in touch.

    Many thanks once again for your time and patience throughout.

    Kindest regards,

    Lookfantastic.com Customer Care Team
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