I made a booking with Looking4Parking only to receive confirmation reflecting Park&Ride when I selected the Valet Service - I was charged the Valet fee, though! When I called them, the advisor took the details from my online booking (or so I thought) and amended it to the coreect service. A week before I travelled I was collecting my paperwork, when I realised that the advisor had made the booking for six months later. I had both the cancelled booking (reflecting the correct date) and the new booking with the incorrect date. Even though the error was clearly theirs, L4P made me pay £10 to correct this saying that I could pay this or cancel the booking, which was not an option at this point as making nother booking was more expensive. In addition to this, their website was still reflecting the original fee so I had no idea why I was being charged the additional £10! I wrote a letter of complaint (which they promose to respond to within 1 day) but have not heard back from them two weeks later.
In addition to the above, when I called ahead on the day prior to dropping of my car I was told that L4P had not sent my details through to the provider. It was only because the lady was so serive orientated that she called her son (who was working) and asked him to collect my car. I was informed by them that they had quite a lot of problems with L4P and that this was normal.
I would give them no stars if I could and I'm not even sure what value they bring to this whole experience - in future I will go directly to the service provider.
The we b site was easy to use. When I got tobtge airport I only waited 5 mins for the driver to arrive. He was courteous and helpful. On my return I telephoned when I had retrieved my bags and he was there when I got to terminal 2. He put my bags in the car for me and I drove of very content. Good value for money at 25 euro for 6 days. Thankyou.
Great just to drive to 'drop off' car park and be met by someone who then drives your car away to a secure car park and leaves you to walk straight into departures. Coming back just one phone call and the car is waiting for us just outside arrivals ready for us to drive off. Simple and easy and at a very good price.
We were travelling with our 4 month old daughter. Parking at the airport door and handing the car over safekeeping made flying from Gatwick a stress free experience. No lengthy waits for the car to be delivered back to us. Would not hesitate to recommend.
We booked 2 weeks prior to going and used Looking4Parking again - previously we had used meet and greet and found them to be proced reasonably. This time we booked the multi-story literally across the road from departures. Easy to get the airport - even better to get home. We will be using this service again
It seemed a good idea at the time! Our mobile had no reception until we were close to the airport which didnt help .However we were met in good time , pulled out our own heavy luggage and the car was taken away. Then it was a fair walk to the departure area. On our way back our luggage was delayed but we got through and were met by a man with our car right next to the exit door, great. He was in a big hurry to get on a departing coach, gave us the keys and rushed off leaving us to load our cases. We have never travelled from this airport before so we weren't sure how to exit the car park, if we had to pay etc. Had to ask passers by for assistance, then join a huge queue. It cost £3 to exit and over 30 mins , not good !