This company were unable to exchange a product for another after I contacted their customer services team within MINUTES of placing my order. The only explanation I got was 'they don't have the systems to do this'. Despite an enquiry pending on this order, they shipped it, meaning that I was unable to even cancel the items, and now have the inconvenience of getting to a post office and waiting to be refunded. In addition to this, another order I placed with them ELEVEN DAYS AGO has still not even been shipped. On both matters I have received polite but unhelpful and uninformative e-mails. My advice is to buy elsewhere; I certainly will be.
I've placed many orders with this web site, but the last four have been nothing but trouble. They rarely reply to emails, can be a proper struggle to speak to by phone, and promise refunds but don't actually do them. Drives me mad. It's a real shame as they have a good range of products, and deliveries were usually okay up to the last four orders, but I won't be bothering with them again.
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