Alarm bells should have started ringing for me when LoveCarpet sent the wrong samples and then got my order details wrong over email, but nothing could have prepared me for the fact that they actually installed the wrong carpet i.e. not the one I had ordered. Rather than issuing a full apology and offering adequate compensation, they placed the blame on manufacturer error and refused to top-up the manufacturer's pitiful compensation offer. Needless to say, I would never use this company again and would definitely NOT recommend them to anyone. Please avoid.
Fitters were 3 hours late, didn't call ahead, then reversed into our car when parking. The fitters then got into an argument with us, and one of them tried to attack my partner. No one was available at head office for us to talk to on the day (a saturday), and they hadn't provided the phone number or names of the people who were fitting.
Easily the most terrifying and hideous experience I've ever had with a workman. We've used Lovecarpet before for other properties, and have never experienced this before.
We rejected the delivery as a result, and have since been offered a £50 discount if we reorder. Something we won't be taking up. When I reported this incident to head office, they were disinterested and suggested that we had somehow done something that would make their employee physically attack us (I am 7 months pregnant), and said if we'd like to complain we'd have to do so directly with the fitters, which we're clearly not going to do. I'm not quite sure that anyone would ever have a reason to hit someone in the street, especially a client.
This sounds like a ridiculous story, but it's 100% true, and was absolutely horrendous. We are still waiting for the names of the fitters to be given to us, so we can follow up with a complaint.
www.lovecarpet.co.uk helped me out so much - thanks a lot!
I'm not normally one to write these type of reviews online, but I felt like I had to share this as a useful tip to other users if nothing else.
I was in the situation where I was selling my house after years of waiting for the housing market to pick back up again. Finally found an opening and decided it was time to sell my old house (I'm typing on my shiny new sofa of my new house right now :) ).
The carpets in my old house had seen much, much better days and right away I knew I had to do something about them. My best friend works in a local estate agent and she estimated that laying down some new carpet would be an easy way to add overall visitor viewing impact and first time impression value to the house.
I already new that there was an online carpet retailer that offered 6 months interest free payment. That allowed me to quickly get the carpet I wanted for my house sale. Lovecarpet delivered and fitted my carpet in just 4 days start to finish.
All said and done, I can say the new carpet added around an extra £1000 to my house sale. All I did was choose from some carpet samples that lovecarpet had sent for free. They sorted out all the rest including a reputable carpet fitter which was by far my biggest worry.
I have had my whole house relayed with carpet and hard wood flooring.
I dont know if you have noticed but a lot of carpet companies are either going into administration or liquidation. I use to go to local carpet shops that are in the high street but believe it or not it has gone.
So I looked on the Internet but I just didn't know who you use. I call many companies and found that they were very expensive or they was pushy on the phone. I'm like many of you guys, you dont want to be pressured into something.
Then I call a company called LoveCarpet. I seen there page on www.lovecarpet.co.uk. I call them up and i spoken to a lovely lady. She didn't pressure me into having this and that.
She explained how to use their website and how i could get free carpet samples. Afterwards I received the samples and I really liked them so I call them back up.
I spoken to a different woman this time and she was just a nice. I asked if i could get a measure of my home. They arrange a free pre-measure and they gave me a price.
The price isnt the cheapest and wasn't the most expensive but the customer service sealed the deal!!
We arrange a date and the fitters came, who by the way work very hard considering on of them had man flu haha.
I was very happy with the service and carpet. I will recommend this company to anyone.
This is the second time I have used the Love Carpet Company. They fitted my house out two years ago and I was pleasantly impressed with their level of services and prices.
I have now moved houses and the carpet that was there was in seriously need of a replacement.
So I called the 0800 number off their website and then was put through to their sales team.
I already knew the process that they go through to get the job done. I knew what the name of the carpet I wanted and the dimensions of the rooms. So it was quick and easy and they got the fitters in ASAP.
The same customer service was delivered and the fitters did a fantastic job. Thanks again Lovecarpetfor all your hard work.
Lovecarpet.co.uk provided me carpets and fitting for a good competitive price. Though there were a few problems that meant it wasn't such a smooth process: 1) they didn't have enough fitters in my area to fit the carpet when I wanted. I was never provided dates that they could fit and hence required several calls to find an appropriate date. 2) there was further delay when they didn't have sufficient stock in of my carpet of choice, which would mean that I would have to wait an additional 2 weeks to get the carpet fitted (which was eventually resolved)
This is not to say that it was bad, just not smooth. The carpets and fitting were a good price, and to a high standard. Customer service was always friendly, they even provided me a direct line to the manager who was apologetic.
I think I would recommend lovecarpet.co.uk as the quality and price outweighed the inconvenience of the delay. Personally I would have felt much happier with lovecarpet.co.uk if they were willing provide a discount/compensation for the delay in service.