I thought I would be getting the best prices by shopping around. turns out I was better off staying put. I was badly advised and verbally agreed to better prices from a different supplier. I cancelled immediatley and was told it wouldn't be a problem. Three months on I am still trying to untangle the mess. Wish I had never spoken to them
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Hi Jayne, we're sorry about what's happened and we hope after our correspondence today the issue has been resolved. We're looking into updating our systems to try and stop this happening again in the future.
Again we're sorry for the inconvenience and thank you for taking the time to alert us to the issue. We wish you and your company all the best for the future.