Lovefilm reviews

Lovefilm reviews

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Customer for 10 years and have seen it all

I've been renting DVD's via the post for over 10 years. It's been so long I can't even remember the name of the first company. I think it was called PowerIsland DVD, who not long after I suscbribed to them sold out to Tesco in 2004. There was a few problems with the website, but there was no major concern.

Then LoveFilm took over running the service on behalf of Tesco. After that problems started to creep in more and more, such as, the lack of Universal film titles due to a disagreement with costs, not being able to review films, changes in subscription costs with no communication. I stayed though because I mainly got sent the films I wanted and always received them promptly. PLUS, I was able to take an 'account holiday' for times when I was on holiday. The problem with LoveFilm was that they could never be bothered to communicate with customers via the website and they seemed to give up on the brand.

So, when Amazon took over I thought things could only get better, the complete oppposite happened. I could no longer change my subscription and the website for the rental DVD section was impossible to navigate.

All the indications are in my opinion is that Amazon do not care about the postal service and want us to sign up to the streaming service so that we sign up to Prime. Well I don't want to Amazon and the way you have treated a 10 year customer in the space of a few months means that I never will.
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Messy website, reduced film choice

I have been a member of love film for a number of years however I am now considering cancelling my membership since the amazon take over....the 'new' website is messy and difficult to navigate feels like a step back and is clear designed to try and confuse you into purchasing DVD's from amazon rather than renting them using the service you actually pay for! ...... added to this the number of blockbuster films that are not available.... it appears again Amazon are being greedy and are holding back release of new films so that they can sell a DVD/Blu ray instead of you renting it throught the service you pay for..... there appears to be a conflict of interests .....Amazon wants to sell DVD's/ Blurays and providing a rental service reduces the number they sell.
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Shoddy since takover

i have used Lovefilm for years and am shocked and appalled by what has happened to this once great company since Amazon has taken over.
I have just cancelled my membership and am giving Cinema Paradiso a go, hopefully they will more akin to the LoveFilm of old.
Amazon, wake up and smell the coffee, why change something that wasn't broken? I think you will be losing an awful lot of customers from your postal service.
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Love film not as good as it was

I have been a Lovefilm customer for about 5 years now and it pains me to say it but I will probably be cancelling my subscription.

The once easy to navigate website is now very confusing, and the on demand selection also feels poor compared with those available from Netflix and Sky. I also don't like the way that they mix in the premium (paid for) content with the prime (Free) content.
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Running down LoveFilm By Post

Looks like Amazon are running down the DVD rental service. After splitting the Post?streaming service and now appear to be throttling back on my DVD's. I Have the 3 disc service which used to send out a new disc the same day as received. Now it's 2+ days. Same happened with Blockbusters before they went bust. I assume Amazon will drop the postal service, but that's no good to me as even with TalkTalk fibre I still get streaming problems.Quality is never as good when streaming either., plus you have to pay extra for all the decent films. Time to look for a new DVD rental service.
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Amazon Prime is dreadful

Such a shame I have been a LoveFilm member for a number of years and really loved the service, the site was easy to navigate and user friendly.
Since the Amazon switch over it has been dreadful and they have basically destroyed what was once a fantastic service. Films I returned being sent straight back to me and probably the world's most confusing web site that I can no longer be bothered to navigate. Surely when you buy out a company you are buying an existing client base, so why would you think changing everything would be a good idea. Looking at the comments on here it seems they will be losing all the customers they once had.
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Love film by post was great until Amazon ruined it

Lovefilm by post had a huge library of films which could be searched by genre and sub-genre very easily. So if you like foreign films, you could search by most popular or language. It was brilliant and no-one else did this. The Amazon interfered. The hundreds of thousands of DVDs avialbale are still there but so hard to browse through. What is worse, Amazon have entirely integrated the DVD rental page with their normal shop. Search for DVD and you will also get results selling you objects with the same words. This is really disgusting. Poor show Amazon
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Don't bother with a free lovefilm TRIAL - since amazon no discs were sent in trail period for 2 weeks! Cancelled it.

I had subscriptions and trials before via Lovefilm, before it was taken over by amazon. So, Amazon offered me a free trial and I though OK, why not.

I was expecting the old LoveFilm service - I couldn't be more wrong. I've filled up list with required 10 titles.. two weeks later and two weeks into my free 30 day trial - no discs were sent - so I cancelled.

When this was under Lovefilm management, you would created the account and on the same day you'd have discs already showing as dispatched.

I suspect what they are trying to do... is to keep you on free trial, not send dics and probably send you some a few days before it expires - you can not cancel the subscription while you have discs in possession... so you get the idea what is likely to happen.

After I cancelled the Amazon/lovefilm I've subscribed to 14 days trial with Cinema Paradiso... Guess what? The discs were sent out on the same day, same title list than I had on Amazon.

It's a shame that a good company is going down under a bad management.
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Lovefilm is really poor since Amazon Prime switchover

As a Lovefilm by post subscriber for several years I can only say what a shambles the final switchover to Amazon has been, to the point that I think I will cancel

Whilst under amazon ownership but using the lovefilm website, all was fine. On the day of switchover I got the follwing.

I apprantely had films on rental that had been returned 2 years previous - this resulted in no new film allocations. Customer support could not see the problem and after two weeks and many emails they acknowldged the problem and sent one extra film rental.

The website is really poor at locating coming soon and only showing big titles that are months away - Where are the next week and next month views?

Another big website flaw is that often I amend a single priority, the whole list goes to normal priortity.

Being as Amazon own the last remaining "by post "system it feels like the end of an era. Streaming is all well and good but does not have new releases for months after in the shops. Maybe they are hoping to bury the "by post" in the hope of more DVD purchases instead.
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No obvious point to this offering...

I tried an on-demand service from Love Film about 2-years ago and was very underwhelmed (exiting was also too laborious for words). I have just got a Amazon Prime Instant Video promo 1-month trial. After an hour looking for something to watch gave up: history, comedy, documentaries all pretty dire offerings or buy the DVD as it wasn't available on-demand.... big weary sigh of disillusionment. So nothing has changed in the intervening time - so why bother Amazon? I use Amazon a lot for purchases, this product/offering are pretty weak. Now I know why Net flicks is more popular with friends and colleges. Suggest you don't waste your time, go elsewhere.
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AWFUL!!!

I loved my Lovefilm subcription before greedy Amazon took over! I paid £7.99 a month and I got my Lovefilm Instant and my Lovefilm By Post. I didn't even realise that anything would change when Amazon took over as they told me nothing was changing but the name, what a load of bull. I had to email them several times before they clearly told me that I would be expected to pay £79 for Amazon Prime for the year otherwise I couldn't get instant video anymore. I don't know about anyone else but I don't have that kind of money to just fork out. Absolutely ridiculous. Don't fix something that's not broken!!!!
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worse film site ever!

I had love film for years then they got taken over by amazon now even though you pay for a subscription you now have to pay extra to watch pretty much everything on there what on earth was they thinking !!! iv cancelled now as this is the biggest money grabbing scam I have ever seen WHAT A LOAD OF CRAP IT HAS TURNED INTO would STRONGLY suggest going elsewhere for online film streaming!
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Hatefilm Now!

This business has gone completely awful since Amazon completed their integration with Lovefilm! Absolutely awful! I migrated my account to Amazon early in the process as required but when the full website takeover happened I found that I could not edit my number of discs package, just kept getting to a dead page boasting the benefits of Lovefilm by post membership. Tried the help section but back to the same page. Then sent several messages to the help centre only to receive automated messages advising to cancel my membership! Enraged, I tried to do this only to be returned to the dead page again! So I have now deleted all my payment card details on Amazon in the hope that if they cannot take payment then they will finally cancel my Lovefilm account! So sad, had such good service with Lovefilm! Surely whoever was managing this changeover will be let go? OR.. was their brief to completely ruin the by post rental market to drive people to online streaming? Whichever, Amazon have completely ruined any goodwill I have with them and have lost a customer today. Hopefully many others too.
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Appalling customer experience

Unplayable disk today. Impossible and utterly frustrating user interface since Amazon takeover, and completely impossible to contact anyone.
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Sold Out and Ruined - I have cancelled

After several problems logging and being told I need to switch to an Amazon Prime account I have cancelled. This was a good service but not for me anymore and I don't want an Amazon Prime account,
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Amazon has acted.Disgracefully

We went to view our love films this evening,and noticed that we had to re- register with Amazon.We were appalled to see that Amazon,are now charging Prime Time fee on all of the films that you may want to watch.So what was free as part of your Love film membership,no longer stands,and you have to pay to watch the films,in addition to your original membership fee.Appalling,my sons and I could not watch our films,so we watched Netflix instead.Really disappointed Love films member.
Karen.
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Poor service since switch to Amazon

A new poor user interface, hard to navigate and find where things are, slow dispatch of discs when the old service was very promt, I have cancelled my subscription and switched to Netflix.
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hate lovefilm now

what a disaster that amazon has changed lovefilm, i lost all my reviews, making me unsure now what i have rented, got rid of the ability to see all my past rentals over 60, made it extremely hard and confusing to navigate and search for films. if you type say sean connery films there is not a year of release option, just a crap popularity one and dvd relesase one so for example dr no came out in 1962, but it shows the latest release of the film instead of its year of release. another issue is my rental list list showing releases in a disorganised way. utter shit. why of why did amazon destroy such a great service that was called lovefilm.
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Amazon ruin Lovefilm

What a spectacular disaster the changes made by Amazon are. Take a good service with nicely designed intuitive, modern web site and shoe-horn it into the dated Amazon web site, reduce the functionality, make it really ugly and difficult to use - good job Amazon! On top on this don't bother sending out discs to your paying customers.

Who on earth could be responsible for this and think that it's a good idea?! The lovefilm people knew what they were doing, Amazon's clearly don't. I don't really care if you call it Lovefilm, Amazon Lovefilm, Amzon Prime or Amazon Inferior - but now would be a good time to buy shares in Netflix!!!
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great service ruined

Since Lovefilm Instant has been rebranded, I'm now expected to pay for things that were previously part of the package. Even programs that are fee to air and available elsewhere (Peep show on 4od for example) are charged at nearly £2 per episode. Final staw, my subscription has been cancelled after several years of use. Very short sighted in my opinion. Furthermore, they're still ignoring Android users by not providing an app for streaming, something Netflix have been doing for years now. Lamentable.

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Lovefilm Details

About this company

Rent movies from £3.91 per month. Over 65,000 DVDs, games and blu-ray films. Free first class return post. No contracts or late fees. Free 2 week trial.

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Lovefilm is ranked 12 out of 12 in the category

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