Lovehoney reviews

Lovehoney reviews

Good
7.8
from 0 - 10
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Great customer service!

I emailed LH recently about an item i brought about 3 months ago from them which has now stopped working! They replied right away with a friendly email asking what was the problem and what would I like to do?
After explaining I would love an exchange, they replied super quick (on a Sunday!) informing me they have placed an order for a new product to be sent to me straight away. And no need to return the faulty item, just make sure I recycle safely.

Was extremely impressed, and they were very friendly via email. Great products. Fantastic returns policy. Would recommend every time!
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very good service

Made my 1st order received it the next day, Items are very good quality and cheap. I will order again sometime.
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Average prices but free gifts, good selection, below mediocre customer service, and crappy shipping unless through FedEx.

So prices are average but they do include a lot of free gifts, like I got a free Lovehoney finger vibrator and a $30 accessory for my P.E. (Penis Enhancement) device. Wide variety of toys etc. Shipping is good in the U.S. ONLY WHEN IT IS FedEx, for some reason if you just do their normal mail service it says it should take 7-10 business days... Hah good joke Lovehoney more like 20-30 business days. I've read though that it's mainly because of Royal Mail has been having problems lately (That is who they ship through if you don't do FedEx). Customer service blows though, for some reason FedEx charged me an extra $30, and Lovehoney is giving me such a hard time, for them to pay for it instead of me... The checkout said "FREE SHIPPING" not "FREE SHIPPING... but you'll get a $30+ bill afterwards"... My recommendation is buy from a U.S. site and support America if you live here in the U.S.
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Disgraceful customer service

This has to be the worst customer service I have ever experienced. Buyers beware if your package fails to be delivered, they will tell you to go around all your neighbours, knock on their doors and pretty much accuse them of stealing your mail. Then they will want you to do the same at the post office delivery dept. Only then will they consider a refund or resend of your goods.
They say that they tracked the parcel and it was delivered on a certain date but how can they say that when I was at work on that day and didn't sign for it? Then they say you opted to not pay for the 'signed for' delivery option... so how can they say it was delivered to me?
If they are so good at tracking parcels then they should be the people to chase the parcel down, not the customer. I paid for a service and goods to be delivered to me, I'm not a detective and I'm not wasting my time hunting down missing parcels.
Very rude and condescending emails from them indeed, Thankfully it was only a few pounds that they ripped me off. Will never use this company again.
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Other Businesses Could Learn from LoveHoney

Fantastic website with an incredible selection and plenty of variety. Quick, cheap and discreet postage which usually arrives within a few days (even when selecting Economy).
Reasonable prices, often with a lot of deals/offers and sales. The 365 day money back returns guarantee is a great idea, as is the recycling and rewards schemes they operate.
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Truely wonderful - they manage an excellent relationship with customers.

I have been shopping at Lovehoney for a long time now. The site, community, and their staff, have been extremely helpful during this time. I believe without them, I wouldn't be where I am now days. Not just helping me explore and grow my sex toy collection but also sexually, mentally, and more.
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My absolute favourite!

This company is great, will keep me coming (ahem) again and again! Highly recommended on all counts - cost, delivery, discreetness, customer service, and loyalty rewards. Fab!
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discreet and quick

I ordered some stuff for myself and had it put in a gift box which was a delight. The order arrived the next day and whilst the outer box was discreet it had a lovely gift boy full of delights. I would recommend this company to others from my experiences. They have a lot of choice and reasonable prices.
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Highly trustworthy

I've ordered numerous items. The few times I haven't been happy they've replaced or refunded without quibbles. I'd recommend them for sure. Good customer service and good product range too.
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Great company.

I've placed orders with this company many times and always receive top quality items at good prices with fast delivery & excellent service.
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Great prices and good service

Have bought various stuff from these people before. One thing I like about them is their prices and their reviews about each item. I've never had to return anything back.
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from bad to good

They have sent me the product I have purchased very soon and in tracked mail. However, the product wasn't working; but in the next few days after a few email exchanges they have sent me a new one which does work. Therefore I am happy with the service and with the product.
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As good as it gets

I've shopped with lovehoney a handful of times and never had reason to complain. Products arrive quickly and they're always packed well. Besides that I've been in contact with their customer support on a couple of occasions when I had questions, and they are very nice both in word and action. In the past they have sent a lot of emails with offers, but lately they seem to have reduced the amount somewhat. Not that it's a big deal though, since the emails aren't pushy and if you really mind you can just opt out.
I honestly haven't had a better experience with any other webshop.
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Excellent

While I only have only used them one time, everything went without a hitch.
Easy to navigate site with a good selection of items, simple checkout feature (and allows paypal which is a bonus) and a good quick service all around.

They dispatched the item same day as ordering and was delivered the following morning via royal mail. After coming out of a poor experience with another store of this nature, I was a little cautious about trying a new online store. But after this experience I can honestly say they will be getting repeat business from me. Very happy.
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Great service

Very easy to use website and order process. I received an email confirming my order then the following day (as I ordered after 4pm) a further email confirming that my package had been shipped and provided me with a link to track it. My order arrived in discreet packaging the day before the estimated delivery date.

Excellent service, I'll definitely be using them again.
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never let me down!

Highly recommend this website. Ordered from it six times and had no problems whatsoever. Always comes before the estimated delivery time, and very discreet. great prouduct range and, even better, everytime you buy you build up points, on which you can spend on certain products.
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Happy customer

Excellent customer service and good quality products.
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Great company!

Excellent selection of goods, helpful customer service and a thoroughly reliable delivery service!

Lovehoney Details

About this company

Free delivery on sex toys, vibrators, sexy lingerie at LoveHoney - the most trusted UK sex toys shop. Free returns, low prices and more than 7,000 products in stock for same-day despatch.

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Category

Lovehoney is ranked 24 out of 57 in the category

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