This has to be the worst customer service I have ever experienced. Buyers beware if your package fails to be delivered, they will tell you to go around all your neighbours, knock on their doors and pretty much accuse them of stealing your mail. Then they will want you to do the same at the post office delivery dept. Only then will they consider a refund or resend of your goods.
They say that they tracked the parcel and it was delivered on a certain date but how can they say that when I was at work on that day and didn't sign for it? Then they say you opted to not pay for the 'signed for' delivery option... so how can they say it was delivered to me?
If they are so good at tracking parcels then they should be the people to chase the parcel down, not the customer. I paid for a service and goods to be delivered to me, I'm not a detective and I'm not wasting my time hunting down missing parcels.
Very rude and condescending emails from them indeed, Thankfully it was only a few pounds that they ripped me off. Will never use this company again.
Fantastic website with an incredible selection and plenty of variety. Quick, cheap and discreet postage which usually arrives within a few days (even when selecting Economy).
Reasonable prices, often with a lot of deals/offers and sales. The 365 day money back returns guarantee is a great idea, as is the recycling and rewards schemes they operate.
I have been shopping at Lovehoney for a long time now. The site, community, and their staff, have been extremely helpful during this time. I believe without them, I wouldn't be where I am now days. Not just helping me explore and grow my sex toy collection but also sexually, mentally, and more.
I ordered some stuff for myself and had it put in a gift box which was a delight. The order arrived the next day and whilst the outer box was discreet it had a lovely gift boy full of delights. I would recommend this company to others from my experiences. They have a lot of choice and reasonable prices.
They have sent me the product I have purchased very soon and in tracked mail. However, the product wasn't working; but in the next few days after a few email exchanges they have sent me a new one which does work. Therefore I am happy with the service and with the product.
I've shopped with lovehoney a handful of times and never had reason to complain. Products arrive quickly and they're always packed well. Besides that I've been in contact with their customer support on a couple of occasions when I had questions, and they are very nice both in word and action. In the past they have sent a lot of emails with offers, but lately they seem to have reduced the amount somewhat. Not that it's a big deal though, since the emails aren't pushy and if you really mind you can just opt out.
I honestly haven't had a better experience with any other webshop.
While I only have only used them one time, everything went without a hitch.
Easy to navigate site with a good selection of items, simple checkout feature (and allows paypal which is a bonus) and a good quick service all around.
They dispatched the item same day as ordering and was delivered the following morning via royal mail. After coming out of a poor experience with another store of this nature, I was a little cautious about trying a new online store. But after this experience I can honestly say they will be getting repeat business from me. Very happy.
Sian Clark found this review useful
Very easy to use website and order process. I received an email confirming my order then the following day (as I ordered after 4pm) a further email confirming that my package had been shipped and provided me with a link to track it. My order arrived in discreet packaging the day before the estimated delivery date.
Excellent service, I'll definitely be using them again.
Highly recommend this website. Ordered from it six times and had no problems whatsoever. Always comes before the estimated delivery time, and very discreet. great prouduct range and, even better, everytime you buy you build up points, on which you can spend on certain products.
Loads of choice, good guides and great customer service. Once had a package go missing and they replace my stuff straight away. The only downside is the underwear isn't the best quality but then I guess its not designed to be worn much!
Good choice of products and great to see that they offer free next day delivery. That is however if they do as they advertise. I placed an order and received an email stating that my goods would be delivered the next day before 1pm and nothing turned up. Customer services had the attitude that it is no problem we will redeliver and you can stay in again or you can take your car and pay for parking when you pick it up at your local post office. When I pointed out that I should have been imformed about the parcel not arriving they brushed it off saying that it an error and nothing they can do about it. When I asked who will recompense me for my wasted time, I was told they were in no position to do that. Do this company feel that as they sell sex toys and that people might feel embarrassed complaining that they can get away with it? As you can probably tell I cancelled my order and will place it with a company that can actually deliver.
Love Honey are great value. They have some rather nice underwear especially if you want that little something extra to look sexy. They also have a good choice of special adult toys, if you need or want them. Everything is very well priced and the site is easy to navigate around.
Delivery: Usually next working day even on the free delivery. Offers free delivery for every product, no minimum order.
Service: They go over and above almost any other company to give customers happiness and satisfaction. They won't stop until you are happy. You can easily contact them either by a message, phone, forums or live chat. You can speak to a real person (no machines) and have the problem sorted within minutes, all free.
Returns: They offer 365 day free returns, even for used products.
Selection: They have a wide range of products that is ever growing with the latest products from all over the world.
Offers: They have a daily offer and various other offers which can save you lots, they also have sales and massive deals over Christmas.
Packaging: They always send in discreet plain packaging with no mention of Lovehoney or sex toys.
Reviews: They have thousands of reviews on loads of different products. Every week and then month they send out free products for testing in exchange for a honest review. They will always post your review whether it is negative or positive.
What more can I say? Fantastic website, they really do go over and above. Cannot recommend highly enough.
Despite the website saying the packaging is discreet I was still a little worried, however they were true to their word, plain packaging, on the side of the label it said [company name removed] in a tiny font which most people wouldn't even notice.
I placed my order around 4am on monday and qualified for First Class Royal Mail Tracked delivery (1-2 working days) .. my order came the following day before 11am.
The items are of high quality and if you check out the 'deal of the day' you can grab yourself a bargain for a few quid!
Overall this was a pleasant shopping experience with no embarrassment from shopping instore.
To reply as a company, please log in to your business account.