I love this company. There was a bit of a screw-up because the wrong house number was given to the courier company - BUT, these things happen and the important thing is that when I contacted Lovestretch to find out what had happened to my order, they dealt with it straightaway and were very friendly, polite and hands-on in making sure it was sorted out. I had my jacket the next day and love it. It arrived in great condition, the sizing information on the site was spot on and all round I'm a very satisified customer. Will definitely be buying from them again.
I was totally satisfied with my order, the purchased goods arrived on time and were in perfect condition. It was an overall great experience to shop at lovestretch.co.uk
I would definitely recommend it to friends and to anyone else who shops online!
Excellent products, excellent personal customer service. Prompt delivery, no quibbles, pure delight! Having recently had a really appalling experience at a local designer boutique, to deal with lovestretch restored my faith in retailing! I now realise I am so much better protected by dealing with good online retailers than a shop on my local highstreet.
Living in two of the pieces I bought from Lovestretch and just bought a pair of trousers that will be great in the summer. Fantastic customer service. Clothes arrive really well packaged. Took back an item with no hassle. Would completely recommend!
Just bought a pair of Wellicious trousers for the gym and some clog ankle boots. Both TOTALLY WONDERFUL and Gill is just fantastic when you need to ask a question.
I just received a pair of Mou Boots, great service, great price and totally authentic according to certilogo.
I ordered some reduced price trousers recently and was delighted with the quality. They were packaged pretty nicely too.
However, the communication was pretty sparse and i feel dispatch could have been a little quicker for an site that sells items that are so expensive.
Bought a lovely wool scarf as a present.
Good quality, quick free delivery, so very happy.
I recommend lovestretch. Every item I have bought from them has exceeded my expectations and is fantastic quality. All beautifully packaged with quick delivery. You can't go wrong with a purchase fro them!
I have always been very impressed by the high level of service of staff and their helpfulness. The clothes and shoes are beautiful and too, too tempting! Free delivery is a bonus too!
I was very pleased with my recent first order from Lovestretch. I ordered a couple of tops in the sale and was delighted when they were delivered a couple of days later beautifully packed and wrapped. I like the clothes,enjoy the blogs and find the website easy and enjoyable to surf around on. I do genuinely believe that customer care and satisfaction are a priority to this business - hence an email inviting feedback. I shall be a returning customer!
After placing an order with them on the 19th of July 2012 and receiving an order confirmation the same day by e-mail I phoned the company today, 01 August 2012 to ask when I could expect delivery of my order. I was terrified about the way I was spoken to! This lady made me feel as if I was the one who had done something wrong to her - she insisted that they had no order in my name and that the order no. was for a different person! I mentioned that the payment was already stated on my Visa account. She got even more angry and said she would reimburse me and not deliver for the way I (???) spoke to her!
I am sitting here now wondering if I only just dreamed this conversation!!!! I WILL NEVER EVER AGAIN USE LOVESTRETCH.COM
The clothes are beautiful, I work in a job with long hours with little to no time to shop. A site like this is defiantly a major blessing for the ability to find practical, stylish pieces for whatever occasion you require. I will be a return customer without a doubt.
Products are excellent value when in the sale and come lovingly wrapped. I had a problem in that I had been sent the wrong product accidentally, I called customer services and it was dealt with efficiently and in a friendly manner. I haven't got the right product yet to close the loop but I did only send it back a couple of days ago. Only suggestion to make the experience no issue for customers is to have a home collect service for returns so we don't have to go to teh post office which is an added inconvenience.
I have just received my first item from lovestretch. What a wonderful experience. The item was at an unbelievably great price, the service next to none. I spoke with Gill, who could teach the big companies a thing or two about customer service. I Have told all my friends and family about this find. Lovestretch is at the top of my list when I need to shop!
Although this item was not suitable, I spoke with David Owen to clarify return procedures and he was extremely polite, helpful and re-assured me that althought I was slightly outisde the refund criteria period, it was not a problem. He even thanked me for ringing! I will definitely consider using this company again
I've ordered a few items from Lovestretch and love being able to access great labels from one place. The service has been excellent - I've had to make a couple of returns and there has been no problem at all. The free delivery is much appreciated too. All in all highy recommended.
Lovestretch has wonderful service, they send orders out very quickly and have good updates and communications.
I am very struck by the brilliant sale pieces. I would not say that I dress in the style suggested (luxe-lounge) but I find that the choice and quality of the pieces are able to be worked into my wardrobe, adding items which I may not see elsewhere.
I would ask if Lovestretch could show how they can reduce the environmental impact of sending clothes by mail, my clothes arrived in very slick and secure postal packet wich was many times the size of the product I ordered, which no doubt kept my good nice and safe but seemed wasteful. For example, the company Nature Shop uses biodegradeble bags and make their commitments to sustainability very clear.
I've now had three very large orders with Lovestretch and I don't have one complaint! I have a small but curvy figure and the selection of clothing on this site is fantastic and wildly flattering. Moreover, the owner of the store (who I've now had the chance to speak with over the phone) is SO wonderful and helpful that I will keep ordering from this site in the future. She knows quality brands and everything I've received so far has been great!! I shop online A LOT and this is one of my favourite stores.
I have just about stopped shopping on the high street in favour of Lovestretch because there is such a great range of seriously gorgeous clothes which can be adapted to all occasions. Whether it is warmth, comfort, style, or something a bit different, Lovestretch's ranges are smart enough for work and adaptable for going out in the evening. Am a big Bette Heyman & Emu fan. Service is fantastic with Gill having called me re new season's items that I might like - a bit like having my own personal shopper! I can't imagine there are many other clothing websites that provide such a personal and professional service.
Lovestretch offers an unusual range of clothing with a hint of luxe that's great for yoga, chilling, partying and more. All my dealings with them have been first class - delivery is prompt and refunds are a simple, fuss free transaction. I'd happily recommend them to anyone interested in looking good while they work, rest and play!
I have bought several times now over a couple of years or so from Lovestretch. They are my favourite yogawear company. The products are stylish, comfortable and very durable. On the odd occasion when I have had a problem, everything was done without quibble to resolve my issue. Thus i know it is safe to buy with Lovestretch and have recommended them to many friends. Theirs is one of the few 'newsletters' that I get in my inbox that I always browse for the lastest stuff and incredible offers. Keep up the good work.
I migrated to Lovestretch from Giji, which I found following an open day in Guildford. I was immediately impressed by the in depth knowledge of the designers and clothing manufacture process as well as the need for wearability and staying contemporary without being too try hard.
I have been a very happy shopper over the years and get a kick from the unique stylish features each time I wear these flattering clothes.
Nothing short of professional in every way from stock selection to understated website to fast delivery and free returns.
Thanks for your example of how to do it!
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