Brilliant service, stayed in contact at all times with when they had stuff arriving and when it would be delivered, great communication, could do with more companies like this one will definately use this store again. Great prices ,great communication and great customer service couldn't ask for better.
I really felt these were people who really care about their customers. I was interested in the Silva Sprint headlamp and telephoned to ask about a discount. The guy I spoke to, Tom, was attentive, courteous and even phoned me back to say he would be delayed in responding to my query. Ultimately, I was very pleased with the deal I got. And I had the added delight of receiving my item in double quick time. Excellent all round. I will definitely be looking to your company for future purchasing and recommending it to others.
Post script: I was unfortunate to have a break-in at my house; the thieves took my headlamp charger (I guess, thinking it was for my laptop). I phoned Loving Outdoors to source a replacement. It came the next day - with no charge. How good is that for customer service?!
What a reliably well run company. I needed something in a rush. NO PROBLEM! One phone call and the next morning first class 9am delivery as promised. The prices are amazing too - How do they do it?
.... they the new "Amazon of the Outdoors"!
Ordered my GPS 62s Bundle on 26 July 2011 around 1300hrs, it arrived the next day around 1000hrs, fantastic service, also got £50 back for the trade in offer on my etrex vista.
I wish other companies were this quick with orders and emails.
Many thanks again
Onto a winner with this one. Had a slight confusion with delivery to begin with but this was quickly put right by Tom and I even received a gesture of goodwill as well. Excellent product choice online, nice friendly service and they admit and put right any problems that may occur (just the once so thats all good).
Looking forward to purchasing from them again and will recommended to others.
A brilliant on line service from order to delivery !
Well done to you and your staff - its so refreshing to have a company going the extra yard and wish you every future success.
I will certainly be mentioning and recommending your company to others.
'I came across 'Lovingoutdoors' via Youtube and a GPS/Geocaching video. Having looked at the website I contacted them for information regarding the Garmin GPSMAP62S. Their communications from Tom and Scott has been first class and friendly. It was good to talk to a named person as opposed to a call centre. I ordered the GPS and it arrived within 2 working days. Have only had the GPS for a couple of hours now but so far very impressed with it - looking forward to doing some paperless Geocaching. With this in mind I can thoroughly recommend them'.
Although the first item ordered was not 100% an new adaptor, then a new unit was sent. This was still not 100%, so a cheaper version was sent and the difference immediately credited to my card.
All the time they were chasing ME to make sure things were okay and I was satisfied. When they said they would phone, they did - oh, if only all businesses were like this one!
I recently purchased some high end GPS equipment and software. Having just arrived from the US, I had to contact them with questions concerning delivery. They were prompt at answering and offered suggestions as to the best way to have the products delivered. When it was time to order, I had to phone get some help. Tom, who had answered my emails and the phone was outstanding. The product arrived before the anticipated time. It was a pleasure doing business with them. And, they sent me a thank you email the following week.
It has been an enjoyable and rewarding experience buying through Lovingoutdoors. Excellent website, very competitive prices and an efficient friendly service with no quibbles when I had to change part of my order and request a refund. A young company that deserves to do well. Good luck. I will not hesitate to use you again
Writing this before I receive my goods because I have to say the site is so refreshingingly inspiring, just get a good feel from it. Item was well priced and delivery normally free but I did select the quicker delivery as I don't like waiting. Ordered about 10:30 pm last night and have already had reply that my order will be on it's way shortly.... hopefully I'll get it tomorrow. I'm in Northern Ireland so I will be impressed if thats the case... but I'll be back with an update!
Garmin have not yet released their new cycle unit, I have had one on pre-order with Loving Outdoor for about a month. As the target release date got closer the guys wher fantastic at updates and communication. Every email was answered within a day. Thanks guys. Great service from a online shop.
tremendous company to deal with, superb fast, efficient, frlendly service all round, genuinely helpful employees who know there stuff! were the cheapest i could find, and at all times spending a bit of money felt very secure!
i can highly recommend them should you be interested in buying a handheld GPS system!
A++++++ service, thankyou!
Refreshing company. Stood out from the rest when I was trying to decide between tents for an up coming camping trip. I spoke to an helpful chap on the phone that told me the key differences between to two and sold me one which best suited me, received it the next day! Been back since to order more equipment and I've been treated to the same level of excellent customer service.
They have an easy to use website which is well laid out and informative. Love the Bored section and competition too.
Happy Customer X
bought my navigation equipment for my company and was treated to the highest customer service by any company i,ve dealt with before very quick del and well packaged top service provider will be shopping again very soon
well done all at loving outdoors for once a company who has their act together
kind regards robert
Bought a Garmin Oregon 450 at a great price including OS GB map on memory card, they were delivered promptly and I received a courtesy call to see that they had arrived safely and that I was getting along with my new toy!
Very pleased with this level of service and have no reservations about recommending the company to my friends and family.
I bought a tent in summer 2010 and although it was overall a very decent product, one of the alu poles randomly snapped after 6 nights use. I was put in touch with the distributor, who offered to repair the it, rather than just replace it as I'd expected.
I contacted lovingoutdoors again explaining that this might screw up my plans to go camping again the following week and they very promptly checked their warehouse, found the pole I was needing and sent it out the same day, it got to me in plenty of time and they didn't even ask for the broken one back.
Top marks, wouldn't hesitate to use them again.
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