About nine months ago we went on-line and booked a four day city break in Prague, we have now returned and I can honestly say that we didn't have any problems. There were four adults in our group and everyone agreed that it went without any issues. The holiday was as described and there were no hidden extras. We only paid £115 each, which made me think that the hotel might be lacking a few creature comforts, but I was very impressed and would stay at the same hotel again. I had to ring low cost holidays during our journey home as I'd left my mobile phone in the taxi going to the airport. Because we had arranged our own transfers there wasn't a great deal they could do, however the lady from low cost holidays gave me some information and some useful numbers and I managed to trace my phone and its is now on its way back to me. Many thanks to the honest taxi driver and the hotel reception staff who have sent my phone back FOC. I can only speak from my own experience, but based on the service I received I would use low cost holidays again.