Lowcostholidays reviewed by

Bristol, GB

1 Reviews

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Concerned after the review comments here....

Having booked a hotel reservation at Radisson Blu Edwardian Heathrow for 4 nights
22-26 April inclusive, Booking Reference 6324231
I was happy to receive my Accommodation voucher confirming this and payment was taken from my bank account.

I checked with the hotel last night (10 April) who confirmed that a reservation for 4 nights was made in my name by Lowcostholidays.com however Lowcostholidays.com had then made a cancellation for 2 of the nights !

I have emailed them to ask why I have been charged in full for the 4 nights and not received any update on any cancellation.

I am a regular visitor to this hotel and they know me very well, so both the hotel and I are looking forward to hearing from Lowcostholidays.com that they have indeed made an error and it should be a 4 night booking.

I also have another reservation Booking reference 6324231, paid in full, which is for next week, 15-19 April 2013 I hope they do NOT cancel that reservation before I arrive.

Check your bookings direct with the establishment prior to arrival would be my advice in future.
    Lowcostholidays
    TrustScore 7.6 / 10
    1,503 Reviews

    Reply from Lowcostholidays

    Good Afternoon Andrew.

    We are sorry to hear of your concerns and we have been in touch with you regarding this today via email.

    We would like to assure you that this is being investigated with priority and we will be in touch with you as soon as we can.

    If you have any further questions in the meantime, please don’t hesitate to contact us, using the following address:

    onlineanswers@lowcostholidays.com

    Kind Regards

    Lowcostholidays

    Abi 11/04/2013 @ 15.15
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