I have never had such a bad experience with a holiday company! I booked for my mum & 3 grandchildren to stay in a 4 star hotel in Ibiza. They"re due to travel the in 3 weeks. I was sent an email today to say there is no availability at the hotel, there obviously was availability when I booked it & they took the money. They offered me another hotel it was a 2 star in San antonio ' not where we chose to go & not the same standard. I found the advisor rude & unhelpful. I was told that we had to fly to Ibiza it was just the hotel we couldn't go to so theoretically you could end up with a flight & no accommodation. I was told its all in the terms & conditions! I ended up with a refund of the accommodation & booked it direct with another hotel. As after reading other reviews some people have got on holiday & been put in a different hotel with no explanation. I felt this was stressful & unacceptable I would never book with lowcost holidays again
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We are really sorry to learn of your recent experience with us. We can assure you that where possible we will always offer ‘like for like’ accommodation in the event of a hotel change and this is based on star rating, board basis and destination. We can only apologise that this does not appear to be the case with your recent booking
If you would like us to look into this further, please send an email to firstname.lastname@example.org and include your booking reference and we’ll be happy to investigate it for you.