What do you have to do to get a response from them..... Complain here ???
I am seeing and reading a worrying pattern on various forums where payments for trips have been deducted TWICE from passengers...as happened to me ! Yes , I got the money back after numerous phone calls , and a nervy couple of day's wait , but I had to be proactive here , and have had NO apology , nor any compensation for those numerous and lengthy ......0871 calls.....despite emailing them on FOUR (UP TO NOW) separate occasions , asking for a £25 allowance....the cost of the calls plus hours wasted on my one day off..... I even called direct to their query dept. at 4.20 pm on a Saturday , and got a message saying.... " the office is now closed "....and this was 40 minutes before it should have closed ....no-one from the other depts. I called knew why ....NOR WOULD THEY HELP ME RESOLVE THIS !!!!. So come on Lowcostholidays.com.....Please redeem yourselves and respond to this ....otherwise I may take the double payment "scam" to trading standards.... As Del Boy used to say ..." A nice little earner "!........ Mike.
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We are sorry that your recent booking experience with us did not go as you’d hoped and we would like to apologise for this. Whilst we are pleased that the additional amount has been refunded to you, we can appreciate your frustrations.
We would like the opportunity to look into this further for you, if you could send an email to firstname.lastname@example.org and include your booking reference and we’ll be happy to investigate it for you.