Lowcostholidays reviewed by

Oxenhope, US

1 Reviews

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Extremely difficult booking

The day after I made my booking I recieved a phone call stating that the flights had not gone through and in the process the price had gone up. I had no choice but to accept the new flight price as the hotel was secured. I was then informed that a double booking had been made because my first flight booking had in fact gone through. I was then expected to resolve this problem (which was not my fault) completly on my own having to PROVE to an extra £600 had been taken out of my account. Instead of lowcostholidays apologising for the mistake and resolving the problem themselves I spent an entire week trying to reclaim my money. It was an extremely stressful booking and I can only hope that the holiday goes off without a hitch.
    Lowcostholidays
    TrustScore 7.6 / 10
    1,511 Reviews

    Reply from Lowcostholidays

    Good Afternoon

    I am sorry to hear of your difficulty with booking and the lengths you had to go to get your refund.

    If you would like to send me your booking reference to: onlineanswers@lowcostholidays.com

    I will get this looked into and hopefully we will be able to restore some faith in our service.

    Kind Regards

    Vicki
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