6356481 I used this company 2 or 3 times in the and found them okay but now find their customer service as gone to pot. I booked a holiday with them and payed the full amount then by credit card i then got a e-mail back with no heading to tell i still owed £273 as I had only paid £230 pounds as i was about to get in touch I had a telephone call from lowcost to say the air price had gone up or something like that and as i was looking for a cheap weeks holday i told him to cancel the holiday he asked if that meant everything and i said yes, this all happened within a hour from booking. next time went onto site i found the holiday was still there without the flight so i decided to ring them impossible the only people that answer are if you want to book a holiday or pay for holiday all the rest refer you back to the website so the next thing i did was e-mail them and explain but as i didn't get a reply i cancelled it on the website which told me i would receive a e-mail within 72 hours to tell me about the cancellation in the mean time they have taken £280 of my credit card and two week later i have not heard from them even after a second e-mail it is like they are blocking me. last year when i had a problem i phoned one number and talked to someone and sorted in ten minutes i also gave five stars last time . something as changed there
To reply as a company, please log in to your business account.
Having read through your review I am extremely sorry to read of additional charges and flight cost changes that you have experienced and also for the lack of correspondence to your emails.
We would like the opportunity to resolve these issues for your and restore some of your previous happy enjoyable experiences with us so if you caould kindly please send your review to email@example.com we will investigate this in full as soon as possible for you.