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Inefficient!

I booked a holiday to Palma Nova at the beginning of May using Lowcost which involved airport carparking, fflight, transfers and hotel, all arranged by them. When we got to Birmingham long stay park they had no record of the booking for which I had paid £47. Eventually they issued a ticket and let us through the barrier. On return, the ticket would not open the barrier and we were asked for over £80 parking fee! After a long discussion they finally relented and let us out of the car park without paying anything further. Lowcost have still not responded with an explanation as to why we were not booked in.
The hotel we stayed in was the Sol Cala Blanca which gets excellent reviews on their website - there is a reason for this, I posted a not too complimentary review and they have not published it!
    Lowcostholidays
    TrustScore 7.6 / 10
    1,523 Reviews

    Reply from Lowcostholidays

    Good Afternoon

    I am sorry to hear of the difficulties you had with your airport parking and for any stress caused by the request for the extra payment.

    Please can you forward your booking reference number to onlineanswers@lowcostholidays.com so that we can have a look into your booking and investigate the issue for you.

    Kind Regards

    Lowcost Holidays

    Vicki
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