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Annoyed no kids club even though advised when booking holiday that there would be one!!

Am at the moment staying in what is a fab hotel (4 star) THB Sur Mallorca. When i booked my holidays with Low Cost Holidays i was advised that there would be Kids Club so I booked it thinking that there would be. Parents need a bit of a break too especially if you're a single parent and have no partner with you. Found out when got to the hotel that there was not kids club but two girls playing cards and doing some disco dancing around eight pm at night. I rang Low Cost Holidays to inform them and said that they would get back to me but they did not. I have to say the hotel is great and food is tasty but not much god when you are promised kids club as this is why i booked the hotel to begin with. Was talking to very nice manager in the hotel and he told me that he advised Low Cost Holidays along with other tour operators that there was no kids club which means we got false information from Low Cost Holidays..am annoyed and so is my friend who has a young child as well.....
    TrustScore 7.6 / 10
    1,508 Reviews

    Reply from Lowcostholidays

    Good afternoon,

    We are really sorry to hear the bad experience you had in resort.

    I can see from the notes that my colleague has been trying to call you this morning 3 times, but she could not get hold of you.

    She has spoken with the hotel directly and they have informed that the kids club is doing animation from 09.00 am to 11.00 pm

    All this information have been given from the hotel directly to the emergency line that was dealing with your case.

    If you can please get in touch with Victoria at the reception she will be more than happy to give you assistance with all the queries you might have.

    If you still have any issue in regards of that, please contact us again as, my colleague had some difficulties to reach you this morning at 09.00 am

    Kind Regards,
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