We booked with Low cost holidays for an hotel to Costa Brava it is allocation on arrival but we no it will be 1 of 3 hotels and we would be happy to go to any, we will even be told a few days beforehand which 1 it will be. I had a slight problem with 1 of the payments I sent but a call to the helpline put me at ease and was sorted within the day. It was the cheapest sight to book for the same hotel on arrival that was displayed on other sites. Will definitely use again and we are looking forward to our holiday! Helen :)
I recently booked with lowcost and before travelling as always confirmed my booking and exact room choice via email a copy of which is below as well as the confirmation received back from lowcost , Upon arrival I found we had not been allocated a premium room at all but a rather shabby room that hadn't seen a coat of paint in 10 years let alone have a flat screen tv , pillow choice and probably hadn't been renovated since 1982 let alone 2012 , After numerous phone calls at great expense to low cost I was advised there was nothing they could do as it was Sunday and if I wanted to upgrade to do so pay the fee and they would sort it out the next day . Surprise surprise no call the next day so again had to contact them at my own expense this time asked to email a copy of my receipt which I did and told I would be refunded by the time I arrived home . Arrived home no refund , no response to emails , no nothing except large phone bills . Low cost do not have a leg to stand on in regards to being allocated the wrong room as I have the exact description confirmed in writing by them , my accommodation voucher even has the address as CLUB SIRICO PREMIUM and the hotel manager signed a statement to confirm that the description I had been given of the room was their premium but not what lowcost had booked with them .......I am now going to take this up in the small claims court rather than spend more money emailing and calling only to be ignored .
Booking ref 6388272
" I placed a booking last night for the club sirico premium rooms adult only block . Upon reading their website and indeed the description on your own website it states all appartments have a pool view , yet my accomodation voucher states garden view . Your website description reads
Apartments are distributed in 2 story blocks. There is a safety deposit box, large enough to take a laptop, direct telephone line,32? LCD TV with free satellite channels, complete bathroom with hair dryer and equipped kitchen with 2 ring ceramic hob, and basic utensils for 3 to 5 persons. All apartments have a terrace or balcony with view of the swimming pool,
The Apartments Where Renovated In 2012 And Are Adult Only, Completely Separated From The Family Area. The Premium Zone Has A Separate Swimming Pool. The Bar And Restaurant Are Shared With Clients With Family.
Clients have a choice of pillows. The apartments have a large salon where an extra person can sleep, making the one bed room apartments apt to sleep 3 persons and the two bed room apartments to sleep 5 persons.
Can you please confirm before I pay the balance of the booking that this is the exact room that has been booked for me at Club Sirico and clarify the garden view / pool view issue
Good Afternoon Donna,
Thank you for your email.
I can confirm that this property do provide ‘Garden View’ rooms alongside ‘Pool view’ rooms. We advertise the ‘Pool View’ rooms predominately as these are contracted by ourselves.
I can confirm that the garden view rooms are provided by one of our 3rd party suppliers and this will be allocated for you as per your booking. All other details as per the website description for the rooms will be correct.
I do hope I have been able to clarify this for you, however, if you do have any further questions please don’t hesitate to contact us.
Just arrived at my second hotel in the Algarve after numerous unreturned calls to Lowcostholidays.com.
We bookd a 5* resort (Vila das Lagaos) or so it was advertised on their website. The resort had no restaurant or bars or pretty much any form of activity apart from the pools. Sun loungers without padding or towels. Reception was an empty building with a desk and a hole in the ceiling.
Rooms were large but spartan. If you wanted food you had to go to other hotels nearby and they weren't much better.
I rang low cost on the day of arrival to be relocated and they said they might be able to move us either that evening, Sunday or Monday. After no contact I rang on Monday and was told they would ring me back. After two more calls I spoke to the resort manager and was told we would have to pay a penalty for the nights we had stayed plus additional cost for the new hotel! Had I known this I could have been moved on the day we arrived as requested I was consistently told the star rating was based on their assessment but even the manager didn't know what these were!!
Stay clear of this operator!
Just wanted to write a quick note to say what a pleasure it was to use Low Cost Holidays. We went to Barcelona for the weekend and booked at incredibly cheap prices. Everything went really well and I am looking to use them again in a couple of months for our next trip.
I booked a holiday to Portugal with low cost holidays back in June, yesterday I received a voicemail on my phone to say that they were cancelling my holiday as there had been a pricing error ?.... We were due to go in 2 and a half weeks I had printed off all our hotel confirmation and flights which we booked separately to be informed that we were to contact them and we could still book the same hotel but at today's prices..... It's taken them 3 months to tell me that the hotel would not confirm my booking??? The person I spoke to said sorry but I should of read the small print and she would refund my money that I paid for the hotel when I asked about the flights she said we haven't booked through them so no we would not get a refund for the flights, which are no good to us now very rude, told what did I expect at. That price i informed her that her company advertised it and it was there error not mine.... Be warned this company is disgraceful, never again .....,,,
I had booked a holiday in July. On arrival at the hotel we were told that we hadn't booked. The paperwork says otherwise so the hotel put us up for the night. The next day we were told that another hotel had been paid. So we paid for our two rooms and our transfers to this other hotel. It was awful. When ask how much the hotel charged per night we were told €49 ( we had paid €110 per night per room ) it was in the middle of nowhere with little transport. My mother needs a walking stick and we have two children . We tried the emergency number and as helpful as they tried to be they had no idea what to do and we were told that the original hotel was now fully booked and could not put us up. I phoned them up and was told they DID have some rooms available. Needless to say we phoned back emergency number and told them we were moving, especially after being told we will get no refund on the extra money we paid too. With our holiday ruined and little money to spend we came home with the impression that we would be getting a refund, compensation and a apology. It has now been 2 months and we are still waiting a reply. In desperation I called new bookings as there is no other way to talk to anyone and was cut off by " Please wait a moment " only to be put back to the recorded messages. How rude. I don't know what to do now but wait. I mean do I contact trading standards or atol. I don't know
My flight home in July was cancelled and I had to book another flight home in the resort. I got in touch with lowcostholidays customer relations to request a refund and got the automated response telling me it could take 6 weeks to resolve my issue. At the same time I spoke with monarch who confirmed that they would refund the unused part of my travel straight away.
despite several attempts to contact lowcostholidays I still get the same frustrating automated replies. I have booked many times with lowcostholidays in the past and this is the first time I have had to deal with them after a holiday. I must admit that their customer service is shocking and I have lost all faith in them. Any savings you may make by booking with them are at the risk that you don't need them during or after the holiday where you would have good response dealing with a high street travel agent.
we booked an appartment in fuengirola malaga no problem on website checked out review on appartment so no suprises when we arrived, ..................................................................
on arrival room was booked also we got the room we requested all paperwork was accepted no problems at checkin...........................................................................................................
room was as expected as we read the reviews before booking no suprises
room rate was competative and a lot cheaper than hotel price
would recomend low cost holidays
Hi Alex. I have tried without success to get low cost holidays to correct a discrepancy in my booking. I have sent numerous requests to your customer services and while you state that you hope to respond with 72 hours nearly 2 weeks have now passed without a response. Somehow or other I have been booked on a flight for 11 nights but my accommodation is only for 10 nights which basically means I will be in Portugal on my final evening without any accommodation to stay in. I have also booked through low cost holidays transfers to and from the hotel which are fine as they cover me for the 11 nights . Please could you sort this out for me. My booking reference is 6442104. Thank you
Please stay away from this company!! The worst customer service ever!!!
Booked my hotel the crown plaza in antalya in Turkey over a month ago. Received all my details and invoice. Even spoke to customer service 3 days beforehand to confirm transfers!!!!!!
So today i arrived to the Crown Plaza there was no booking!!! Lowcostholiday.com didn't book the room I paid for!!!!!!!
So assuming calling low cost holiday emergency number should do the job..
WELL it didn't, I spoke to the most rudest woman called Bobby!! She admitted the booking didn't go through! and your now staying in another hotel!!!!
Rudest person ever!! She even shouted at me and so stubborn!!
As you would, you wanted a explanation why has this happened. Her replay "Tough!! this is where your staying. I booked a five star Hotel and I'm been transfered to a 3 star hotel!!!
I even had to pay for the transfer from the hotel I booked to the hotel they booked for me!!!!
Well I'm writing in the awful hotel which I didn't book!!! STAY AWAY FROM THIS COMPANY!!!!!! WHEN I GET BACK IM GOING TO FIGHT TOUGH AND NAIL FOR A FULL REFUND!!
You don't get what you booked for!!! Already the worst holiday!!!!
LOW COST HOLIDAYS IS A GREAT COMPANY TO DEAL WITH .
I WILL DEFINITLY USE THEM AGAIN. THAY ARE SECOND TO NONE WHEN IT COMES TO SORTING EVERYTHING OUT FOR YOU OUR HOLIDAY AS FAR AS THE TRAVEL WENT HAD NO PROBLEMS AT ALL JUST THE WEATHER WAS POOR BUT THAT IS THE CHANCE YOU TAKE. THANKS TO ALL AT LOWCOSTHOLIDAYS
I have tried to cancel a booking with low cost holidays via their website. It states it may take take up to 72 hours to come back to you. I have also sent an email to customers service and then tried to cancel it again(it stiil showing under my bookings on my account). Its over a week since and absolutely no response. Tried calling them and cannot get through. I am really worried they will claim I did not cancel the holiday and try and claim cancellation charges although we are not due to go till December.This is all very frustrating
Frederick Green found this review useful
Awful experience. Will NEVER use them again.
We were in Portugal. Received a call Fri evening to say husbands mum gravely Ill, and we were to get home ASAP. Our LCH booking docs had an emergency tel no at the top, so (quite distressed) we phoned the number to seek assistance on what to do/ how to get home.
First guy on phone - kept me hanging for about 40 mins whilst he looked to see if he could help and then 'accidentally' cut us off. When I called back, his collegue more or less told me to take a hike. Said that they were never actually looking to find us a flight home, and that we've just have to sort something out ourselves. Inferred that the helpline is only manned because it has to be/ doesn't actually serve a function.
So, I am abroad , with 2 small children and a very upset husband, and no means of getting us all home safely. If it wasn't for a member of staff at the resort taking pity on us and helping me find/ book something for the next morning, we would have been snookered. We managed to get flights for the next day. We didnt get home in time. I can't help but feel that lowcost wasted a lot of our time on the evening we heard we'd have to go.
When I wrote to them and asked why they had an emergency helpline if not to help, they sent me a few platitudes re sorry for your loss, and then said as a third party they don't see it as their responsibility to help, and are under no legal obligation.
In essence you are taking a gamble using them. They are decently priced. Definately nt cheap, but decently priced. However if you are abroad and you get into difficulty, you are screwed, because they will NOT do anything to help.
They made a traumatic experience even more distressing, and then rubbed salt into that wound when we complained.
This is an example of a business that does not have the customer anywhere in their culture. They wish to make a buck and do not care about their customer.
I am sure time will give them the business they deserve. But having used them for a few years, I will not darken their doors again. Appalling, unethical, immoral culture for any company to adopt.
After booking our long awaited family holiday on the evening of September 11th, with lowcostholidays...the trouble began.
After entering all of my bank details and password verification, we were unsure as to whether the payment had been processed, due to the page not refreshing.
We followed instructions NOT to press the 'back' button, or 'refresh', so that we did not get charged twice. We received a notification e-mail, but it was not clear if our payment had gone through.
The e-mail gave me a booking reference, 6449181. It also had a document attached, which indicated our balance:
Price Breakdown Total Price
Total price £453
Total paid £0
Total balance £0
Balance due date:
??? Doesn't make sense to me!!!!
The next day I decided to log on to the lowcostholidays website. On entering the relevant information (booking reference, etc.), I was greeted with this response:
Sorry, we could not find the details you entered in our database. Please check they are correct and try again.
So I clicked on the option to log on with my e-mail address. This was successful, and takes you straight onto your bookings page. The first line of this page reads:
Your recent bookings are displayed below.
However, it is a blank page??!!!!
So, I decided to call the number advertised on the website, as I felt I needed an explanation. At 09.30 I rang, and was immediately told that I needed to dial another number which was, SURPRISINGLY, charged at a higher rate. I decided to bite the bullet, and call any way because I needed an answer as the money had still not gone out my bank account! After approximately 5 minutes, I got through to a switch board, and was told I would be transferred to 'General Enquires'. Then after a further 10 minutes, conscious of just how much I was being charged, I decided to give up, hang up, and send an e-mail instead.
Later that day, I relayed my concerns to my partner, who decided that he would call himself. After another lengthy wait, he spoke to a lady who assured him that we must have a booking as we had a booking reference, but could help us no further.
I was not happy with this lack of assistance, I rang AGAIN! This time, instead of being transferred, I was simply hung up on. So I rang AGAIN!!!! I was successfully transferred, but was then faced with the switch board. After being told I required 'General Enquiries' I was also told that it would be a 30 minute wait!!!! I asked if there was any way I could be called back, NO, or if I could make a complaint or simply have my booking reliably confirmed, not without waiting in the thirty minute queue. I advised the switch board operator that I had already e-mailed and had no response, to which I was told I wouldn't get a response for 3 DAYS!!!! 3 DAYS???? I'm supposed to wait THREE DAYS to find out if I have a holiday, or if I need to book another one??!!! Mean while, all the flight prices had increased already!!!
About an hour ago now, I checked my on-line banking, and my account has been debited by lowcostholidays, for the full amount of my holiday, yet I have received no e-mail confirmation of this payment.
As many of the other reviews state, THEY SIMPLY DON'T CARE! 3 days is not an acceptable amount of time to wait for an answer. 30 minutes is not an acceptable amount of time to be on hold, especially when being charged ridiculous rates. Taking money from my account without sending me e-mail confirmation and not immediately sending my holiday vouchers is not acceptable.
I have NEVER received customer service as bad as this.
lowcostholidays has made what should of been an exciting enjoyable experience, a massive ball ache.
If only i'd visitet trustpilot before booking a hollyday with lowcosthollydays. Then I'd find another company.. sadly too late !
First of all the costumer service is just not okay. They promised to call us back earlier today, but didn't.. and now their office is somehow closed for the dat - even though promising on the website "Order and questions mon-fri 8.00am-11.00pm". wtf?!?
Will not answer our question ragarding a passport. Not okay!
Ruth Davis found this review useful
If I could give this company NO Stars or MINUS Stars I definitely would have.
Sadly after booking my holiday I discovered this site, I wish I had seen it before booking my holiday through low cost as I would have gone elsewhere.
So let me fill you in on their greatest hits, I spent a number of hours reading through the reviews for the past 12 months and for your convienance I have summarized the deplorable service provided by this clearly incompetent company.
Before I go on Alex, Marc etc (lowcosts representative whose job it is to write synpathetic emails responding to bad reviews) I have already made numerous complaints to your company Alex and they could not give a toss. In fact they have stopped communicating with me all together.
LOW COSTS GREATEST HITS.
Since September 2012 this is the breakdown of reviews.
114 Reviews posted
5* Reviews = 30
4* Reviews = 10
3* Reviews = 5
2* Reviews = 12
1* Reviews = 57
Thats over 50 % of the lowest rating available - One Star ratings. Enough said!!! But with only 114 reviews over 50% rated their service as VERY BAD -UNACCEPTABLE EXPERIENCE, UNREASONABLE AND RUDE CONDUCT.
Gee low cost you certainly set an example dont you.
In regards to my experience with lowcost, after being recommended by a friend I selected and purchased accomodation for a holiday in Mykonos, Greek Islands. After having a few problems with my credit card (NOT MY FAULT). I purchased 9 nights and airport transfers.
A little later in the day I contacted the hotel to ask for the Spa rates, it was at this time the owner who was delightful I might add commented on the Summer Special they had running during my stay. Curious I asked what Special, she then went on to explain when purchasing 7 nights with them you automatically receive two nights free. I then enquired on the hotels website to discover if I had booked directly with the Hotel my accomodation would have only cost me 360 Euro, where low cost had charged me 464 Euro. Not only did they over charge me, but they also squeezed 17 Euro out of me for Airport Transfers which I have since discovered the Hotel offers FREE of charge to all their guests.
Now did I make a complaint, YOU BLOODY BET YA!!! And honestly had the customer service investgated the matter and refunded the difference I would have given them a 5 star rating. But instead they have ignored the issue and in fact since sending th email I have not received a reply. The automated reply I received initially stated that it would take them 6 weeks to investigate the matter. My holiday will be over by then.
But reading other customer comments I am not alone. As low cost holidays dont believe in prompt efficent service and will not refund a cent until at least 6 weeks. Its impossible unless you are a millionare of course, to pay for another holiday and just hope and pray that you will actually get a refund.
In total I sent low cost 6 emails, they continuosly kept ignoring the main complaint and refused to acknowledge the fact that they had overcharged me.
After reading these reviews I have accepted the fact that I have been ripped off over 100 Euros and will never see it again. But I can leave this review, it is factual and I honestly believe that lowcostholidays will very soon be prosecuted as a direct result of their practices. I am certainly not just stopping here, I intend to follow the matter through completely.
I mean, as stated by Alex (representative) the companies they deal with are the problem. Funny the problem consistantly is pointed out to you and yet you do nothing about it. Its never YOUR fault low cost. Take some responsibility.
I can totally recommend www.agoda.com or www.kayak.com or www.booking.com to book holidays and travel. This one time I tried another company and look whats happens.
Honestly people my ranting doesnt have to convince you, let the other reviews speak for themselves. This company is a front, they are con artists and will take your money and not give it a second thought. BUYER BE WARNED!!
Resan började med att transfern kör oss till fel stad och där lämnar transfern oss och säger att det är lowcostholidays fel. En dyr taxiresa senare så kommer vi till hotellet, som är en byggarbetsplats. Hotellet är stängt. Vi får gå över gatan till "systerhotellet" som inte har vår bokning eller något rum till oss. Enligt hotellet skulle vi ha blivit meddelade av lowcostholiday, vilket vi inte hade.
5 timmar senare får vi ett rum. Utan Air condition vilket vi har bokat. Varje dag fick vi gå till receptionen för att försöka få ett annat rum. Vi ringde till lowcostholidays men de sa att de inget kunde göra. Helt värdelös service. Vill ni ha semester så välj ett resebolag som har koll på bokningarna, det är ju trots allt därför man inte bokat allt själv. Vid hemresan så var transfern till flygplatsen tillsagd att hämta oss i en annan stad trots att vi hade påtalat denna incident för lowcostholidays. Vi fick ringa i 2 dagar för att få detta ordnat.
120 kr att dela på 3 personer var den kompensation som lowcostholidays erbjöd oss. Vi kommer aldrig mer att boka en resa genom lowcostholidays.
melodier found this review useful
this firm take long while to answer phone at 10p minute , so stay away from lowcostholidays,i booked to go to turkey for 7days in 3 weeks time, every thing paid for, then 2 weeks ago they phoned me up stating the hotel has been changed, they have taken my booking ref off of the computer, yesterday i phone them up again and was cut off twice, so i have sent a letter, i will not be messed around any more i will take legal action against themals with my age i had to take out week insurance which they will also have to pay for if ilose this holiday my booking ref 6418763 &they still havnt been in touch,i have also sent them my e.mail &they have my phone Number
I would like to say the experience I had with booking was approx 6/10.
The ease of the website was good, easy and quick and i was able to tailor flights to my need. however the customer service handlers were less than polite.
They informed me of what I needed to do, how to do it but only once I had requested it and one was particularly rude.
I like the clarity of all of the bookings and payment services - however the Ryanair baggage function was NOT added when I asked it to be so now this is extra hassle and cost to get it added back.
Overall yes I would use low cost holidays again but there are areas for improvement. Very much a does what it says on the tin experience which was absolutely fine for me!
Cost of Le Piave Hotel in Venice was far cheaper than with other travel sites. Description of hotel was very accurate and booking was so easy with your company. Low Cost Holidays was recommended by a friend and now we shall certainly use again!
Have used twice now and always been good service and good value. Low deposit with easy login and printing of accommodation voucher. http://www.squidoo.com/aqu-blu-sharm-el-sheikh for good price in January 2014.
NEVER EVER EVER BOOK WITH LOW COST HOLIDAYS!!!!
i booked and paid £550 yesterday for 4 flights with ryanair and a 2 bed apartment at a secret hotel. This was at 10am. 6pm i received an email asking me to contact them as the flights had not been confirmed. Funny that as i had already paid for them!!
i rang them as requested only to be told my flights had gone up and they required another £84. i refused to pay and asked them to cancel the holiday. Within less than a minute, by some miracle known only to low cost holidays, the flights had come down and i could have it for the original price. good eh???
the email confirming my booking was completely wrong. it had me down for a 1 bed apartment (i had booked and paid for a 2 bed) and only 2 adults and 1 child. Im not sure yet which member of staff is looking after my youngest as they haven't booked him on my holiday!.
Rang 'customer services, if you can call them that, passed from pillar to post for 23 minutes before i gave up. Called back again and was on another 30 minutes, said i had only booked a one bed apartment, and my price was £573. He refused to put me through to a manager and said maybe somebody will call me back tomorrow.
Got home and logged on to my account straight away, it said i had booked a 2 bed apartment and the price was £553. I rang the funny farm again (aka customer services) and spoke to another person, who promptly put me on hold until the place shut at 5.30.
I am now going to ring my credit card company and cancel the whole payment, lets see how quick they get back in touch!!!!!
Due to this already being central to extreme stress I will not go into the finer detail. I assume if your holiday runs smoothly you will be fine booking with lowcost however, the moment you're stranded in another country unlike when they are taking you're money they are a nightmare to get hold of! We spent a nearing £200 on a phone bill due to being passed round departments as the accommodation they put us in had no idea who we were and we apparently had no booking.
In a addition to this the hotel we booked no longer existed due to a takeover, I assume this is hence to them having no idea.. Moreover from this various other problems as you can imagine appeared but, like said I won't go into finer detail although one point I will raise is the hotel temporary lost our passports to blame us (but, I understand this isn't lowcosts fault).
After making a complaint over a 3 week period I received auto emails explaining the process should take no longer than 6 weeks. This time has now more than passed and I have heard nothing, not even from my more recent emails asking for a simple update. From this, it appears to me no progress has been made and not even an attempt from them has been made. Not only have we still been left with a disaster of a holiday due to false claims and hotel names online but a £200 phone bill due to the amazing customer care and service over the phone whilst abroad (said with a sarcastic tone - the call(s) were packed with false information and promises e.g we will call you back, I will just put you on hold for a minute, 20 pass)
This matter is still not resolved and I would at all costs avoid the company as they seriously need a consultant to review the operations of customer service and perhaps be regulated on how they deal with customer plus, what they promise and say is far from the truth.
refs 6246373 - 6246364
Me and my boyfriend booked a 1 week holiday in Praia Da Rocha from the 2nd June to 9th June at Hotel Da Rocha. It was clearly visible on our receipt in many sections that our booking was with Hotel Da Rocha. (It even has a photo of Hotel Da Rocha!!). It shocked us when we tried to check in to Hotel Da Rocha that they had no record of the booking. The manager of the hotel having called Euro Rooms informed us that we were infact staying at the Varandas da Rocha, a hotel much lower in quality than what we had booked. We then spoke to the manager at the Varandas who confirmed we were staying there and he informed us that this has occurred many times previously to Low cost Holiday costumers. Both managers have encouraged us to complain regarding this.
Having struggled to contact low cost on the Sunday we managed to speak to a representative the next day who had the cheek to blame us for the error when the documentation issued by low cost clearly states different. We were called back later in the day by another representative who refused to accept any responsibility for the error. We were astonished that Low cost can make such a huge mistake. One of the main reason we decided to book this holiday was the great reviews the Hotel Da Rocha has had and to have that changed has caused us much distress.
This had a massive impact on the rest of our holiday and left us saddened by the way we have been treated. So we complained (ref 6322993) and after 3 months they accepted responsibility for the error (although through a very flimsy excuse) but to make matters worse they only offered us £25 compensation which is shocking.
At this stage we then approached ABTA to discover that Low Cost are now no longer a member even though again it states this on our receipt. ABTA stated that they can no longer do anything. I am very unhappy with the level of compensation that was offered and expected a full refund on my accommodation, which I believe is reasonable. due to the stress and major inconvenience this has cause. Low Cost have ignored 3 of my our emails since the initial offer. They are a terrible company who do not care about their customers after the minute they pay
Hi, just booked a holiday with lowcostholidays.com ref 6434540, I was given flight details of a flight that doesn't exist ( LCTIBZ ) departing from Manchester on 20/09/2013 at 21.40. After reading all the horrid reviews that I have read on here I feared the worst and contacted them immediately via face book. whilst waiting for a reply I checked out other parts of the holiday and found that I have been allocated another hotel and not the one in the booking, the other one closed early due to under occupancy, the hotel is cheaper to stay at but looks ok so I can live with that. I got to thinking that the flight details given may be purely generic, this was confirmed by an e-mail from a nice gentleman called Alex, he explained how they operate their booking system to my complete satisfaction, bringing together all the elements of a holiday at such a competitive price will always have a problem from time to time, but do your research early and contact them if you have any problems, mine were answered in a prompt and courteous manner by Alex,
The only thing that would annoy me now would be if there were any attempt to increase my flight cost, as taking payment for a flight on a given day and not booking with the airline until much later is gamble that, if it doesn't pay of then that is the problem of lowcostholidays.com and they should stand the cost
Just returned from our holiday with lowcost and I can report that it was 100 percent perfect, flights on time, shuttle bus on time, accommodation all you could expect for the price, large clean rooms, friendly helpful staff, great location, communication from lowcost was good, we had both phone calls and confirmation e-mails before departure, on that basis I have changed the original rating from 4 star to 5.
Only hours ago i was looking to book my honeymoon for 2014 on a budget and came across a link on google to the site for winter 2014 holidays, when scrolling through holidays the page froze several times and reloaded and had set to default dates of 1 October 2013 that i had not wanted/entered or cannot afford to travel on this year. I have paid £543 to your company also using a winter 2014 promo code and have now been sent a holiday voucher for dates this year, i have become extremely stressed at the possible pending charges to us to cancel a holiday for dates we did not want this year after calling the customer service team i feel totally deflated as they told us in a very blunt manner it was not their problem and there's nothing they can do for us until we contact our bank or via online manage your booking section. We are not in the position to lose over £500 and found the lack of customer care and help extremely upsetting to myself and my partner and has left us feeling physically sick with no reassurance or guidance at all. I have been back on the site and looked at the dates we wanted for next year and the hotel is actually cheaper on these dates all we wanted was to change to the same dates but for 2014 but instead have been left worried, confused and upset.
I have sent emails to all depts. of the company as have been unable to obtain who it is i should actually contact and would have hoped to have had some more help. Customer service should come first over money grabbing 'fee's' that can be avoided and the company would still have my money and custom for a holiday with both sides happy!!!
We are a large party who have just returned from a fortnight in turkey flights booked with you selfs and hotels also well so we thought but will get to that! On arrival to airport my daughter is told she won't be able to get on flight (pc1416 booking ref 6286608) as the confirmations you sent to the airport were all wrong and the children's surnames didn't match those of the bookings! So after an hour or so wait and after being told I may have to pay for name changes you finally agreed this a mistake on your behalf s and were will todo the name changes!!! So eventually after arriving at our hotel Tonoz beach everyone was allocated rooms apart from me Lindsay UNderwood and my partner Robert UNderwood as you had yet again forgot to send our hotel confirmation to them so straight away we called you and spoke to a lady called holly who seemed helpful enough and said shed sort it for us unfortunately our hotel was now fully booked up and the best they could offer us was 2 nights stay. This was heartbreaking for us as we were a wedding party and had booked this well over a year in advance after us ringing you many many times and being promised calls back I eventually got through to holly to tell her me my husband were now homeless in turkey and something needed to be done! Her response to this was I can get you a hotel half hours drive away WHAT!!!!!!! We're here for a wedding we want to be with our family to half hours drive away when neither of us had hired any sort of transportation this just wouldn't be acceptable! I then said I would look for hotels myself in the area and ring you when I had found one although in all fairness this should be your job andi should certainly not be having to pack up and leave our holiday and family because of your mistake anyway after a long walk around olu deniz we found an hotel willing to take us (mimoza hotel) I got back in contact with holly who at first said I would have to pay for this myself are you actually kidding me was my response I have paid for my holiday once I am not paying Again after much arguing and waiting and waiting for return calls I AGAIN phoned back to see what was happening you eventually said you would pay so off we pack and move hotels very upsetting. So now were settled at the mimoza when the manager comes to us saying YOU LOWCOSTHOLIDAYS have again failed to pay and we will be out on our ear if payment is not received! Not only this my poor daughter who is at tonoz beach is being hounded for the money for the 2 nights stay we had there ringing her every morning between 8.30-9.00 am summoning her to the managers office where she tried and tried to contact you which of course was a fail!! Also every time she passed reception she was flagged down by the staff for money which you can imagine for her was very embarrassing. Then when she was told if the payment of 2 nights working out around £90 was not received there would be trouble this was the final straw for me! I rang you yet again your response was that not to worry payment was going to be sent ok then we'll send me confirmation of this to my daughters email firstname.lastname@example.org till this day were still waiting for that. Eventually our ruined holiday was over my daughter had to leave with this debt hanging on her head the embarrassment was ridiculous and the mimoza said you paid them£100 short. I am utterly disgusted with this holiday you ruined it for me my partner granddaughter my daughter and her partner and children we were hounded everyday my husband who has high blood pressure became ill over which I'm sure was due to stress of this vacation. I am actually crying writing this email as it brings back horrible memories of what should have been such a joyous time. I'm not taking this lightly I have written to holiday watchdog I am informing a solicitor unless some sort of compensation is given to my family and my daughters ASAP I have all the info you need to assist you I even have the back up of both hotels to confirm everything I've told you. I hope to hear from you as soon as possible. The names of the people that dealt with us were Holly Sharon and Joanne I think they said they we based in Majorca??? Please don't take what I say lightly as i will not settle till this is dealt with you ruined our holiday a lot of money was spent with yous and I feel as a way of repairing the damage you made you should replace this holiday for us!
I look forward to your response
Lindsay and Robert Underwood
Sent from my iPad
I have recently returned back from a holiday in Magaluf booked on behalf of Low Cost Holidays and my overall experience from using this company has been 100%! Reading the reviews I was pretty nervous when I booked the holiday as this was my first holiday without my parents and with 9 of my friends. The total of the holiday was £5000! so reading the reviews about other peoples experience I was praying everything would go smoothly. We booked with low cost holidays because it was a lot cheaper then Thomas Cook or Thomson, so we got a bargain. Every time I contacted Low Cost Holidays to amend my booking, the replied within hours and was polite over the phone. We arrived for our flights with Monarch Airlines flying from Leeds Bradford and happened to be all sat together and upgraded to extra legroom free off charge which was a great surprise, once in Palma we got our transfer to the hotel (however my only complaint) was that the transfer company 'Viajes Urbis. The coach driver left the door open where our cases was kept and ended up hitting another vehicle! we was stuck on the boiling hot bus for around an hour with no air con, this was the only let down of the holiday. we arrived at our hotel Hm Martinique and got to our rooms which were huge and we happened to have 3 rooms next to each other. Overall the hotel was fantastic and for the price we paid and how everything turned out, I will definitely be using Low Cost Holidays again.
Robert Cox found this review useful
So I just booked holiday online yesterday was a little worried as it didnt seem to have went through properly. I had a quick response from customer service and problem was resolved very quickly. So I have reviewed my post and given 5 stars for quick response from lowcost holidays
we were a little concerned as we didnt get our flight details until 2 weeks before we travelled,but there was no need to worry.
customer service were very good and the Facebook page helped us a lot also.
booked my holiday with lowcost holidays.
needed to add a person, phone call was a little to long, at 10p a minute,
still got it sorted, on receipt of tickets been over charged. didn't want to go through the long process of more expensive phone calls.
contacted via Facebook & spoke to Alex. the response via this method is by far the quickest & the refund was in my account the next day....
very good service. thank you
5 Hour flight delay, missing baggage (I had to pay to get it returned), dirty and hotel with barely any of the amenities advertised (photos were taken around 5 years before our stay), no hot water, dangerous bare wires, inoperable air conditioning (we'd paid extra for) in short a hotel from hell but it happens.
However the complaint resulted in "Standards are different in Turkey" (even a holiday in a hut in the Amazon was clean and we had hot water), "We are only an agent for the airline", "It's not unreasonable to expect guests to stagger their showers" and not until I pursued legal action did they do anything!
lowcostholidays August 21, 2013 said through this site that would seek to reimburse the transfer and hotel holiday in Egypt, I'm still waiting for a response from the customer service lowcostholidays.
The Italian Foreign Ministry has banned since August 17, 2013 Italians leave for the whole of Egypt.
ATTENTION PASSENGERS: lowcostholidays does not assume responsibility for repayment of the flights. Says you have to contact the airline. This leads to many problems and inconveniences.
The airline, is easyJet in my case, does not respond to emails and do not answer the phone.
Money spent and nothing holiday!
I write from Italy, sorry for my english, i hop simple but clear.
I've reserved with lowcostholidays my vocations to Scharm el Sheich august 27, 2013, the Ministry of Foreign Affairs advises against all travel across Egypt.
Italian tour operators, from Saturday, August 17, 2013 have reimbursed the travel booked or replaced them with other travel lowcostholidays refuses to do so and says that they do not reimburse and do not refund and according to them we can start August 27, 2013 to Sharm el Sheich.
lowcostholidays are crazy, unskilled and uneducated because 'the Italian Foreign Ministry does not allow Italians to leave italy to all of Egypt from 16 August 2013, unless they sign a release form you assume the risk of being in Egypt in the absence of flights to return to Europe.
My husband and I want to hear the Italian foreign ministry and not go to Sharm el Sheich. when the Ministry of Foreign Affairs has advised against the Italians on leave for Egotto has Garanto for reimbursement of travel or replacing it with another destination lowcostholidays goes against the law.
I am very angry and disappointed 'cause I thought that a tour operator as international lowcostholidays were a guarantee of seriousness' and reliability and instead are incompetent and try to keep money unduly perhaps because we are strangers.
Please be careful when using this company. The title 'Low Cost holidays' is a joke. I booked 2 flights and accommodation in Crete only to find the same accommodation on offer from several other providers at a significantly lower price. Complete rip off! Be warned.
A disgrace of a company! I booked a holiday to Malta yesterday, all inclusive for 2 which came to roughly 1000euro. I booked, and rang to confirm, which was confirmed. But then recevied a call hours later to say, if I still wanted the holiday, it would cost an extra 500euro, because the flights went up!!!
To make matters even worse, they had taken the money from my account, which means, it wont be back into my account for 7 working days, meaning, I know cannot book any other holiday!!!!!!!!
So I'm left with no holiday for this year because of this joke of a company!
I WANT MY MONEY BACK!!!!
We booked a holiday through this company at a cheap price, maybe too good to be true, expecting to be going to a 3* hotel. We understand we only paid £425 each for 10 days but what we had to experience was the worst thing and I urge people to never purchase a holiday from them, we will never buy a holiday with 'lowcostrubbishholidays.com'. We arrived at this hotel - Bahia Flamingo in Tenerife. Apparently in Puerto Santiago - definitely not 30-40 minute walk from there, it is more like Playa la arena. The hotel was horrible from the outside we arrived and thought this is disgusting, however we will give it a try and see how it is... Room wasn't even ready for us, most unclean rooms and the water provided in the showers smelt of sewage. Poolside constantly smelt of sewage, freezing cold food, awful awful entertainment, the worse thing we have ever stayed at. I would say this hotel is pushing to be a 2* let alone a 3*. Every family we spoke to also agreed and were shocked at how awful this hotel was. We had 3 days out and 3 evening meals out, 4 lunches out to get away from this horrific place. When we arrived back upon contacting Lowcostholidays on the 9th of July, I have still had no reference number for my complaint only an apology for their waiting time - it obviously says how bad they and their holidays are the amount of complaints. So in the mean time we are waiting on a response when we had to spend a lot of money we couldn't spare and now we are ridiculously behind and struggling with money, no sympathetic messages and no compassion. Whats even worse our problem isn't that bad compared to the customer's below, if we do not have a response by Monday, we will be taking them to Watchdog and the Citizens Advice.... We don't let companies like this get away with mis-selling holidays and rubbish customer service..
I receive a response from them on the 12th of August, completely unsatisfactory and no compensation, so pushed further, today is the 30th and no reply - what a surprise! If I don't have a confirmation of compensation by 5 o'clock legal advice is being taken :)
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