Lowcostholidays reviews

Cheap companies always end up costing more

I am very disappointed with lowcostholidays. Having never booked a holiday before I was nervous and excited and double checked everything. One thing that surprised me is that next to passengers number 2 onwards it said 'copy last name from first passenger'. This was not hyperlinked, and as I had never booked a holiday before I felt I should not question it for fear of seeming naive, so I gave all my friends my last name, assuming that this was to show we were a group and was something we would need to update later, along with passport details, which were not required at the time.

A month later I casually mentioned this to my dad who, as an experienced 'holiday booker' stated that this was incorrect, and to ring them so that I could ammend my booking. He noticed a small symbol which when clicked would copy the last name of the first person to other passengers, and commented that this was sneaky and very badly designed (he is a website developer himself). To those inexperienced in computer symbols and holiday booking this is clearly very misleading. I rang them the next day at a premium rate and received a woman who's English wasn't too great, who stated that I would have to pay a £35 admin fee, and £30pp to change the names on the flight. I feel this is disgusting as it is clearly a mechanism lowcostholidays use to make money off inexperienced holiday makers. On top of this I had to pay a card charge on top of the £155, despite being offered no other way of paying, and it being their misleading information which has led to this situation.

The website design is terrible, and their customer service is poor. I will tell family and friends to use a different company next time. It's companies like this that give 'rip off britain' its nickname.

Update: I have sent them an email today with my booking reference number (6267738). Looking forward to a reply, that will hopefully resolve the situation.

27 March 2013

Reply from

Good Morning Kayleigh Ann,

We are really sorry to hear you have experienced such difficulties with your recent booking.

We have a 'copy name from last passenger' link to help customers and speed up the booking process, for families sharing the same surname, for example. We apologise that you felt this was misleading.

We would like to look into this further for you, as we can assure you that the link is there to help customers.

To enable us to do this, please send an email to

onlineanswers@lowcostholidays.com

and include your booking reference.

Kind Regards

Abi 27/03/2013 @ 09:55

Booking is ok, after booking they couldn't care less...

Hi folks,

We booked with Low Cost Holidays a couple of months ago and when you finally speak with someone on the phone, their staff are very helpful.

Unfortunately once you have booked and they have your money, its impossible to speak to someone if you have a query. Perhaps other people who have booked with them in the past can help?

We are travelling with a 1 year old and a 2 year old and have booked flights, transfers and accomodation through LCH. I am concerned that when out transfer turns up, it will not have suitable seating for our children i.e. baby seats. Can anyone who has been with LCH before, especially to the Canaries, tell me if the seats will be provided? I can only assume they will if it is a legal requirement but the last thing I need is to turn up and they aren't.

Thanks

16 March 2013

Reply from

Good Afternoon Mr Gibson,

We are sorry to hear that your recent booking with us did not go as anticipated.

With regards to the price increase, as we use a live system for our bookings, from time to time, prices can fluctuate which can cause a booking to be unsuccessful. When booking with lowcostholidays.com , we act as an agent on your behalf. Unfortunately if the airline fail to confirm the flight due to a fare increase, we would contact you as soon as possible to see if you wish to proceed.
As the booking you has made is classed as a dynamic package, the other components of you bookings will confirm without the flights, as bookings for hotels / transfers alone can be made. This then causes a refund to have to be processed and we would like to apologise for the inconvenience this may have presented.

If you would like us to look into this further for you, please send your original booking reference in an email to Onlineanswers@lowcostholidays.com and we will be happy to assist.

Kind Regards

Toni 16/03/2013 13:30

Avoid! My biggest mistake was giving lowcost holidays the benefit of the doubt!!!

We booked a holiday to Florida via lowcost holidays when we arrived low cost holidays hadn't even confirmed our reservation with the hotel the hotel let us check in as we had all our documentation to prove the we have paid for the hotel via low cost holiday fast forward 5months, we are now out of pocket because the hotel contacted low cost holidays to get the money for our booking which they have refused to pay as low cost holidays, are saying they have never heard of us before so the hotel has charged my credit card for our stay back in October even though we paid low cost for the accommodation,so we have paid twice for our holiday and low cost have stolen our money regardless of the proof and booking references we have from low cost we are out of pocket! (Pay cheap pay Twice) My warning never ever compromise quality over cost!!!!

02 March 2013

Reply from

Good Morning Stephen,

We are sorry that this situation has occurred and we would like the opportunity to look into this further for you, as you certainly should not be charged twice for your hotel booking.

We can appreciate your frustration with this and would like to ask for you to send an email to Onlineanswers@lowcostholidays.com and include your booking reference, to enable us to look into this for you.

Once we have received your booking reference, we shall be sure to liaise with any necessary suppliers along with the hotel to resolve this for you.

Many Thanks.

Abi 03/02/2013 @ 10:45

Worst experience ever

Hi
I write to complain about the worst booking experience I have ever had when booking a holiday. This weekend both myself and my fiancée booked our hen and stag dos through low cost holidays.com so we have spent over £7000 with you so you would think we would receive a fairly good service of even an accurate one would be satisfactory! When booking my hen do 2 passengers were flying from Leeds and 10 from gatwick when I recieved the confirmation the passengers were incorrect on the Leeds flight, I called the lady who booked it all and she said it was no problem she would change it....I heard nothing else! I called your "after sales" who made me feel like it was my fault and said he would have to pull the call to listen to see who's fault it was and this would take up to 5 days...he called me back a few days later and said it was indeed their error but to change it one of the people on the Leeds booking would need to phone up...so today this is what we have done only to be told jet2.com will not change it without speaking to the cardholder which is my partner who was at work. We were then told we could call until 9pm tonight to amend it so this Is what we did only to be told that unless we are put through directly by low cost holidays we would foot the bill for changing the names! Yor aftersales team is only open till 5pm so what are working people expected to do! I then called low cost holidays to ask for their complaint procedures and your staff don't even know you have one! To top it off on checking my credit card statement today I see I was charged 2.5% for the booking which I was not informed of at the time!

02 March 2013

Reply from

Good Morning Samantha,

We are sorry to see that you have experienced such issues with your current booking with us.

We have received your complaint via email to Onlineanswers@lowcostholidays.com and would like to assure you that it will be investigated with priority and we will be in touch with you directly.

Again, please accept our apologies and we hope to resolve this for you soon.

Kind Regards

Abi 02/03/2013 @ 10:37

good value

Myself and 3 friends stayed at La Valetta, Malta from Thursday to Sunday, all inclusive. The hotel was clean and tidy, the food was hot, tasty and plentiful and it was a bargain at £120 for the 3 nights. The shower was a laugh as water came out of everywhere when we turned it on but it didn't spoil a lovely break. There was some noise at night, the boom, book from the night club music and people returning to their rooms at all hours but as I had ear plugs with me because in expected this....everything was fine. Staff were friendly and polite and we had a great time.

10 February 2013

Reply from

Hi Clare,
Glad to hear you had a good time and overall enjoyed the holiday.
If there was anything we could help you with when booking your next holiday then please do not hesitate to let us know.
Thanks,
Tom

Rip off no customer care they just take you to the cleaners and dont reply to complaints

I am going to try and be calm because these people have really really annoyed me they should be shut down.

I try and keep it short, They charge me over £1200 for the holiday which was mis sold and which i mean it wasnt like somthing minor it was everything from the pictures, the desciption, the rooms etc

Food was days old which just put some mayo to desguise it.
All inclusive drinks ran out everyday.
Rooms was a very poor maintained.
Power cables in pool with tape around not sure it was live or not.
ETC

I thought the holiday was stressfull but it was even worse with customer relations. I write a complaint they say it takes 28 days which is industry standards which they did not stick to those standards they sent me a message after phoning them 5 times and bombarding them with messages then they said they are sorry and its because its the end of season which ok fair enough i accepted that (now i think its a lie to keep me off them).
I waited another 2 months for a reply and they only replied because i complained on here if i didn't i wouldn't of heard from them. They sent me a reply offering me 20% of hotel cost plus £106 compensation which is unacceptable and offended me,
They said it will take 28 days to review it again and guess what its been 2 months and no reply, I phoned them on tuesday (indian call centre) and asked for a manager theysaid that they would get customer relations back to me and they didn't .I have phoned loads of times and asked for a manager but they are always busy (do not want to talk) and said they will call me they never but this time i said i am not going unless i talk to a manager and they put me through I was not aggressive to them i just told them nicely that the the service is very poor and how they should treat people with respect after all we do pay there wages.

Does it really take 5 months to sort out somthing that takes 28 days I am fed up of them messing me around and all the lies.

I dont want no apoligy I dont want compensation i just want my money back in full,
I am on the very edge to go to ABTA and trading standards I have given you so many chances and a lot of time to sort it in fact 4 months extra you have had.

If you would of delt this matter the way it should of I would of used this company again because i know things do happen i work in a simular industry which i do look after my customers so they refer you to other people.

so lowcost if you want to look into it my ref num is 6036725.

PS i want my money back and if i have to il make 100 facebook accounts to post on here because you do not reply by e mail i dont want to but i want money back.
I never complain about anything but the service i was provided start to finish is shocking.

07 February 2013

Reply from

Good Evening,

Firstly, please accept my sincere apologies for the delay in responses you have experienced so far.

I understand you have spoken with our customer relations team today who have hopefully resolved your initial complaint for you. I completely understand the frustration this has caused thus far but hopefully the issue has been resolved now.

Once again, please accept my sincere apologies but ff there is anything else we can assist you with then please do not hesitate to contact us at onlineanswers@lowcostholidays.com.

Kind regards,

Tom

NEVER USE LOW COST HOLIDAYS UNLESS YOU CAN COPE WITH STRESS WHEN BOOKING A 'SIMPLE' HOLIDAY ONLINE

NEVER USE LOW COST HOLIDAYS UNLESS YOU CAN COPE WITH STRESS WHEN BOOKING A 'SIMPLE' HOLIDAY ONLINE

I have literally just booked a holiday to algarve with 'LOWCOSTHOLIDAYS.COM'.

I paid a total amount of £482.97 IN FULL on their website. Once the payment went through I was directed to a confirmation page saying the following:
-------------------------------------------------
THANKYOU FOR YOUR BOOKING
We are delighted to confirm your holiday booking. Your booking has been made and has been secured by paying a DEPOSIT of £482.97 (including £0.97 credit card surcharge). the balance of £40.00 is now due.
--------------------------------------------------

Now how can this be when i only have the option to pay my balance in full (since I am due to fly in 6 days time)..

When I went through the process again on the website it seems that the flight costs have suddenly risen by exactly £20 per person (therefore I owed 'lowcostholidays' a further £40 in order to receive my travel documents). Lowcostholidays do NOT send your travel documents until all outstanding payments have been made.

When I spoke to their 'so called' customer service team I was obviously transferred to an Indian call centre where they were obviously following a script.

They couldn’t tell me anything factual just to wait a couple of days for the flight details to be available. BUT they were willing to take my card details again to make the additional £40Ii owed them. I naturally declined for the time being.

Moments laterIi visited the 'lowcostholidays' website once again to try the holiday package once again. To my surprise the price for the flight had changed YET AGAIN,. This time it was £25 cheaper (per person) than the original price I had paid. Therefore INSTEAD OF ME OWING THEM £40. ...in a dramatic turn of events THEY NOW ACTUALLY OWE ME A REFUND OF £25 PER PERSON (A TOTAL OF £50 REFUND).

I instantly called them back to tell them that I now owe nothing, and in fact they actually owe me a refund for clearly paying too much and I NOW SHOULD LEGALLY BE ABLE TO HAVE MY TRAVEL DOCUMENTS since I have no balance outstanding balance.

I spoke to the same guy ont he customer service desk who simply said 'PLEASE WAIT UNTIL TUESDAY WHEN THE FLIGHTS ARE FULLY CONFIRMED' and sadly DUE TO A SYSTEM ERROR I CAN NOT SEND YOU YOUR TRAVEL DOCUMENTS,

WHAT THE HELL IS GOING ON???????

SO IN THE SPACE OF ONE HOUR OF BOOKING WITH ‘LOWCOSTHOLIDAYS’ MY FLIGHT CHARGES HAVE INCREASED (IN WHICH I OWED THEM EXTRA MONEY, AND THEY HAVE ALSO DECREASED (IN WHICH THEY OWE ME A REFUND.

IM SURE BY TUESDAY THE FLIGHT PRICES WILL HAVE CHANGED AGAIN AND THEY WILL PROBABL SAY I NOW OWE THEM ALOT MORE THAN £40.

I HAVE CONTACTED THE TRADING STANDARDS AND THEY ARE NOW LOOKING INTO MY CASE,

DO CUSTOMERS ACTUALLY NEED THIS KIND OF STRESS WHEN BOOKING A HOLIDAY... I THINK NOT!!

Kelsall Mike found this review useful

03 February 2013

Reply from

Good afternoon,

We are really sorry that you have experience such complications with your recent booking with us, however we have been in touch with you today to advise that there is no outstanding balance due on this booking.

We would like to sincerely apologise for this issue and we can appreciate the frustration it has caused you, but as my colleague will have confirmed to you earlier, this has been resolved and you do not owe us any further monies.

If you have any questions, please email onlineanswers@lowcostholidays.com and we will be more than happy to assist you.

Again, please do accept our sincere apologies for this.

Kindest regards

Abi 03/02/2013 14:10

So far so good

Booked a holiday to Florida on Saturday morning. Had to book over the phone as the website got itself into a loop. Was told at that time that the lower air tickets had gone and so would cost us an extra £60 than was quoted on the website (£30 each). We were still happy with the price so went ahead and booked. Within minutes our e-mail confirmation had arrived, and today (Monday) using the airline code I was able to see our flights within the my booking section of Virgin Atlantic. I have no worries about the hotel we have booked with them as we stayed there in October 2012 and have booked our own car independently (as we always do).

First time I have used Lowcostholidays but so far I am most impressed with their price as well as the smooth running of things (so far)

Fran

27 January 2013

Reply from

Good Afternoon Fran,
Thank you so much for this positve feedback - it is really important to here what our customers think.
Hope you have a lovely holiday
Take Care

DO NOT BOOK RIP OFF

They attract you with low up front costs and then they will drastically increase the cost every step of the process! Appauling customer service! Dont spend your money with these cowboys!!!!
Wouldnt even recommend them to an enemy

Kelsall Mike found this review useful

10 January 2013

Reply from

We are sorry to hear that you are unhappy with our prices and service. In order for us to assist you further could you please forward us you booking reference to onlineanswers@lowcostholidays.com
lowcostholidays wish to offer the best prices possible and along with the best services. Please allow us to see how we can help.
Many Thanks
Charlotte 10/01/13 16:08

Very poor service never want to reply to complaints.

I cannot stress how poor the service is they mis-sold me a holiday then take 3 month to reply that was because i complained on here then offer me 20% plus £120 compensation which in total comes roughly £250 but which i spent short of £1300 on the holiday they must take me for some sort of idiot I have phoned them many of times tey say send a e mail but they never reply.

I told them the offer was unacceptable then they said they will review it and it would take 28days again now its been over 28 days well nearly 2 months and still no answer i am fed up of being treated like a fool for details of my poor holiday read my review below I told lowcost what i want back and i was not being greedy but now i just want my money back in full i dont want compensation i just want back that is mine.

When i got a reply that was because i posted a complaint on here if i didnt then i still wouldnt have one now I have lost faith and tempted to contact ABTA and trading standards.

If they would of looked after me i would of rebooked with them if they want my custom again i want my money back in full plus some sort of discount on my next holiday but at the moment i would rather spend a extra £200-£300 more with thomas cook and have a rep.

Come on lowcost get a grip and look after your cusomers and we wll look after you after all we keep you in business it would cost more to treat people like rubish than to give them their money back because i know i would spend the money i got back wit you again if you looked after me and use you all the time if you dont look after customers no one would recommend you and you loose business.

Kelsall Mike found this review useful

13 December 2012

Reply from

Good Afternoon,

I am sorry to hear that you are not satisfied with the time it has taken to investigate and resolve your complaint. Our Customer Relations team work really hard to resolve everything as quickly as possible, however do have to wait for responses from the hotel suppliers to be able to answer queries in full. Unfortunately, in this case it has taken much longer than we would have anticipated and I am sincerely sorry for this.

Please be assured that I have escalated this matter internally and a member of our Customer Relations team will be contacting you today to discuss your complaint.

Again, please do accept my apologies and I hope this is resolved for you as soon as possible.

If you wish to contact us in the meantime, please send an email to onlineanswers@lowcostholidays.com and we’ll be sure to reply.

Kindest Regards

Abi 13/12/12 @ 12.16

Very dissapinted with lowcost holidays. No customer care

Hello,
May I please highlight, I have not had a response following the complaint I filed on 3 October! Over two months ago! I would never use their services again and I hope other holiday makers make the right decision and chose an alternative company!
They made me miss my flight back to the UK, I had no transfers even though I paid for it in advance and I had to make my own way back to London and purchase a new ticket for my partner and I. Their customer service workers refused to help!

Please be wise and very careful! I am still waiting to hear back from them.

Mike Kelsall found this review useful

12 December 2012

Reply from

good afternoon,

i am sorry to hear about the problems you experienced on your return part of your journey. Please email onlineanswers@lowcostholidays.com with your booking reference number and we can get this looked into as soon as possible.

regards
LowCostHolidays

BEWARE OF EXTRA CHARGES ON ARRIVAL

I got to my room to find no air conditioning working and had to pay 50 Euro to use it (20 Euro returned on check out). I was advised on return by low cost holidays that "certain amenities are payable locally". The website states " "Please note that certain amenities may be payable locally". This statement appears to me to be on most of their hotel's websites.

What this means, according to Low Cost Holidays, is that your hotel can charge you for ANY amenity. My Hotel amenities were "twin bedroom, lounge/dining area, kitchenette with 2 cooking rings, microwave and fridge, kettle, toaster and cooking utensils, air-conditioning and balcony/terrace” and the “maid service”. This means your hotel can charge you for any of these or any combination of these however not all of them.

BEWARE, you are leaving yourself open to multiple charges on arrival to use any of the amenities listed in your hotel, yes.....even your microwave, balcony, or maid service. So you cant know what your holiday will cost you until you arrive.

Avoid Low Cost Holidays - in my opinion they are a rip off.

Response to Low Cost Holidays reply;-

"we state on some of our descriptions that certain amenities may be chargeable locally. If you ever wish for this to be clarified we will always be happy to do so."

I can advise you that on arrival at Holiday Centre Apartments I was asked who my travel company was. I was then advised that air conditioning was not included for Low Cost Holidays’ clients. It is clear that there was a pre-existing agreement between Low Cost Holidays and Holiday Centre Apartments that air conditioning was not included for Low Cost Holidays’ clients. Since air conditioning is not included for Low Cost Holidays’ clients there is no legal or moral justification for Low Cost Holidays not explicitly stating on their website that air conditioning is not included in the price of the holiday. This is all the "clarification" customers need. Low Cost Holidays obviously deliberately refrain from advising that their clients do not receive air conditioning, when other Holiday firms have clearly negotiated that air conditioning is included. If its not included SAY SO on your website. Its a clear attempt to mislead.

"We would like to apologise if this was not made clear enough on your apartment description."

It wasnt made clear at all, never mind "enough".


"Travel companies often use this term as charges are not within their control and are always subject to the hotel/apartments discretion."

Absolute rubbish. Other travel companies include air conditioning at the Holiday Centre Apartments so clearly they have negotiated rates and included them in the cost of the holiday. If Low Cost Holidays want to minimize the cost of a holiday by excluding such amenities then they should make it clear on their website that these amenities are not provided by Low Cost Holidays. There is no excuse, your response is nothing but rhetoric and flannel.

17 November 2012

Reply from

Hi,

Unfortunately many apartments charge locally for air conditioning.
We would like to apologise if this was not made clear enough on your apartment description.
Along with many other travel companies, we state on some of our descriptions that certain amenities may be chargeable locally.
If you ever wish for this to be clarified we will always be happy to do so.
The additional charges are generally referring to air conditioning and safety deposit boxes and other facilities such as spas etc
Travel companies often use this term as charges are not within their control and are always subject to the hotel/apartments discretion.
Any local charges are not taken by lowcostholidays.

Once again we apologise that you were disappointed to be charged.
Please let us know if you have any further queries by emailing Onlineanswers@lowcostholdays.com

Regards,
Lowcostholidays

holiday for next year booked

omg im getting kind of worried i have booked a holiday for 7 of us for april next year and after reading these reviews im getting kind of worried , one of our group cant make the holiday so we are taking someone else i contacted low cost and they have told me that it will cost 105 to change a name (rip off) and my holiday hasnt even arrived yet

14 November 2012

Reply from

Hi,
We are really sorry to hear that someone in your party cannot travel. Unfortunately any charges will be directly from the airline as this is who your contact will be with therefore you are subject to their terms and conditions. Depending on the reason your party member cannot travel, you may seek reimbursement from your travel insurance company. Should you have any questions please pop us an email to - onlineanswers@lowcostholidays.com

The company that low cost holidays use , green bus, for airport tranfers, should be arrested for attempted murder!

We got airport transfers with low cost holidays. They chaged company after we booked to green bus. On the way to the hotel the driver was driving too fast and in between too lanes on moterway but this was nothing compared to our trip back to the airport. We were collected at 6.10am on Thursday 25th oct from vita sol park in algarve by an old mini bus. The driver was hyper at first. Talking to himself. Acting weird. He was driving way too fast and dangerously I asked him to slow down and he shouted at me. We collected more passengers with kids and he rudely point for us to go in the front. My husband was beside the driver then. He was smelly and unkept. Driving so dangerously on slip roads and roundabouts I was crying silently to myself and praying. The kids in the back crying too. Then the driver started falling asleep!! My husband had to keep talking to him to keep him awake. The driver said he had only gotten one hr sleep in the bus before work! How was he safe to drive! He nearly crashed three times, roundabout, back of a car and a curve on slip road. This man should not be in the road, green bus should not be in operation and low cost holidays are at fault for using them. Obviously have no regard for their customers safely. Never again!

05 November 2012

Reply from

Hi there,
We are sorry to hear that you have had these issues with your transfers in resort, and we would like to look into this matter for you. We would appreciate if you could let us know your holiday booking reference or send us the details through to the following email address: onlineanswers@lowcostholidays.com and we can then investigate this for you with the local transfer supplier.

Regards,
Low Cost Holidays.

Do NOT believe website prices

Don't normally write reviews, but am really incensed by this company. We booked online for summer 2013, at a good price (£100 less than lastminute.com) but received a phone call almost 24 hrs later claiming the flights we had chosen were no longer available and we would have to pay an extra £400 to secure our holiday. Customer service was appalling and no attempt was made to respond to follow up emails. This was in addition to extra, hidden, charges at checkout including a 2.5% ( unavoidable) card handling fee and airline "taxes" of £60 which I had thought were already included. I know there are lots of positive reviews ( I checked before booking), but BEWARE. This company promise low prices, but I can vouch for the fact that the website prices can be misleading. Be prepared to pay more than you bargained for.....
Have now cancelled holiday and booked with easyjet for similar price. Will not use lowcostholidays again..

03 November 2012

Reply from

Hi Jennifer,
We are sorry to hear that you have not had a positive experience whilst booking your holiday.
When booking with lowcostholiday.com , we act as an agent on your behalf. Unfortunately if the airline fail to confirm the flight due to a fare increase, we would contact you as soon as possible to see if you wish to proceed. In this case you chose to cancel.
Again we apologise for any inconvenience this cased to you.

Costa Del Sol Nov 2011

I have booked with Lowcostholidays a number of times and found that this site has been the cheapest. It is so easy to book your holiday and they give you a full breakdown of what you have booked and what it costs for each person. When i book my holidays with lowcostholidays you always get what you pay for and i have found no problems with any part of my holiday when arriving from flights, transfers and hotels. I think this is the best and cheapest way to book your holiday because if you go through a big tour operator you pay twice as much. I would recommend this site to everyone and will be booking again soon for my next holidays. Thanks lowcostholidays for making my holiday less stressfull and we had a great time.

Best customer service experience ..Thank you

We booked a holiday recently ...had a problem as we were charged twice...
We received almost 25 calls from customer services ,...asking if we have received our refund.we were contacted after we came back from our holiday as well..asking for the feedback for the holiday.
I would recommend ASHISH JAIN who is the manager in customer services, I can assure if he is dealing with your problem, he will resolve it .We are pensioners and me and my wife are very grateful to him...God bless

LOWCOST HOLIDAYS SAVED US OVER £1000

Hi We booked through lowcostholidays for our recent holiday to Santa Susanna Resort Hotel Costa Brava. We searched over a year ago and the prices from all competetors were well over £2600 for the 6 of us. We searched the website found a holiday and rang them up, whilst online the advisor gave us a further discount taking it down to £1600 for our 10 day All Inclusive holiday. Everything was explained to us about making payments etc. The website was very easy to use, good thing about this kind of website is you can choose how much baggage that you want to take and you will only get charged for that amount...Other companies you have to pay for each baggage for each person and you may not need it....Also you can opt out of insurance...Also you can opt out of your transfers if you want too. All saving you money!!!.. I would not hesitate in using this company again It saved us alot of money. To be honest in this day and age we all want a bargain, to save some pennies (pounds)... We had a great holiday only returned 11th oct. So I would definately recommend Lowcostholidays to anyone.

What a relief!

Having booked and THEN checking reviews, I was more than a little agitated and nervous about the holiday. I was convinced they would contact me to tell me the price was going to go up, I was sure there would be a mistake on our flights, that the bus driver wouldnt let us on, that the hotel wouldn't have our booking, etc etc. luckily it all went 100%

I think if people are not paying in full for the holiday straight away that the flight prices might change as the date gets closer.

Karen Lewis found this review useful

WOW,WHAT AN EXPERIENCE, NEVER AGAIN

Well,where do i start! first of all we looked at holidays at loads of holiday companies and came across one four star hotel with lowcost.com.
as we went through the process of booking two double rooms for us two couples, as we clicked the final button it spun for at least 20 minutes or more until finally went through and paid in full.... so we thought to ring the holiday companiy straight away to make sure that they have recieved our booking only to be told by them that we were in one room for four people!! to our horrer we said that we did`nt book it this way and was then told by them that the hotel did`nt have any more rooms available, so we wanted to cancel booking, and the hassle of trying to tell them that was unbeliveable... the lady said that we would be charged one quarter of the holiday price (over £400) for cancelling a holiday when we mentioned several times that it was`nt our fault that the booking went wrong! Plus we would lose the cost of the flights too (over £500) together £900 in all.... we were all staggard. we then told them to keep flight money and offer us another hotel but they wanted to charge us a fee for transfering to another hotel... unbelievable, was`nt happy with this treatment and she hung up on us!!! this was on a sunday, rang them on the following monday to try and get this sorted out as there office closed early on sunday, and again told another person the problem about being shoved in a room for four.. still no help with this and after lots of phone calls and emailing we were told to make a dicision apon it by email to them .. what a way to treat us!
Finally we chose another hotel and apon return conformation email all looked good.. Three weeks before we go we had a phone call from them and an email to say that our holiday has been double booked and no rooms left in that hotel either, we were told that we would be compasated by £40 for the trouble and will be put upgraded to a 5 star hotel, this hotel did`nt suit us, asked for more choice of hotels and they then emailed us with three to chose from but there was more money to pay on two of them so we picked one that matched the price.
Day of holiday yippy! travelled out there with ryanair, no problem, only to find that our private transfer taxi booked with them was in fact a shuttle bus... found the driver with our name on his card and was asked by him to wait outside for five mi nutes which turned into 55 minutes, asked him politley when are we going and he got shirty with us... off we go the hotel and arrived there some 20 minutes later, got our baggage and went in to reception and yes wait for it .. was told by reception that we were not booked in !!!!!! WHAT, i nearly blew my top at this stage as we arrived very late at night tired ... luckly the lovely lady receptionist said that she can put us up in two double rooms for the night and asked us to come to the desk in the morning to sort it out... no sleep that night.. and my sister in law who is disabled was very upset.. we all were, not a good start to our hols.
Apparently Lowcost.Com did`nt confirm holiday to that hotel as hotel manager told us.
We then discovered that the hotel was full of stoney faced robot style germans and catered mainly for them, it was awful as they don`t speak to you and are typically rude, and the food was awful.
So we would advise everybody to stear clear of this holiday company as there aftercare department is crap !!!

Don`t bother with us lowcost.com for a holiday reference as we will not ever be coming any where near you cowboys again !!

Rob Greenhalgh and Anders Brock found this review useful

03 November 2012

Reply from

Hi Thomas,

We are sorry to hear that you have had these issues when booking your holiday and while in resort.

With regard to your hotel being changed prior to travel, unfortunately, these changes can occur. Where possible, we always aim to reinstate passengers in their original hotel, but in some cases this is not possible, and an alternative hotel will be offered.

We would appreciate if you can send us your booking reference for the holiday to onlineanswers@lowcostholidays.com so we can also look into the issue with your transfer, and any other points you have raised.

Thanks, and regards,

Close to the beach and restaurants

We stayed at "Kontiki" for a week. Our room was reasonable cleaned, towels changed and we couln't complaint about anything . Bar and reception staff were fun, helpful and friendly! Overall great holiday there.

I wish negative ratings were available...

Lowcostholidays has obviously invested very well in marketing for appearing as the cheapest option when booking a holiday, which I can only assume was accumulated through the hidden charges simply stolen from hard working consumers like you and me.
When I came to booking my holiday early August '12, the hotel that I was interested in appeared to be slightly cheaper on lowcostholidays in comparison to Travel Republic so we decided to go ahead and make the booking. As we navigated through the booking stages, we noticed towards the end that the total cost which was quoted at the initial screen was beginning to increase.
This was a combination of additional airline ticket charges and payment method charges.
Some may see this as being fair which I can also see, but to have someone engage in a booking process with quite some commitment especially when booking for a semi-large party, it is very annoying and sly.
On the final payment screen where I entered my card details, the total amount which was going to be charged to my card was visible. However, after I clicked submit/book and entered my card security details, the final charged price was higher and a cost that I have had to bear on behalf of my party.
The following day I spent trying to explain to their incompetent customer services team that I had been overcharged without warning to which they simply responded by saying this is not possible. Being an IT professional, I even suggested they look into their web booking system to see an audit trail of my booking which was also ignored since apparently they did not have the capabilities to do this (yet someone else claimed to have looked at this which I will explain further on).
I had no other choice but to write a lengthy letter to customer relations which took from 6th August to 3rd October with many other prodding letters along the way, to respond with an extract from the lowcostholidays T's&C's and an explanation to say that I was wrong and they were right, since they had checked the process that I followed - although they allegedly didn't have the ability when I first spoke with them.
I had also booked my transfers through lowcostholidays which wasn't clearly highlighted on my travel documents and so I had to walk from stand to stand asking if they were due to take me and my passengers - Antalya Airport has many of these stands.
The transfer companies were clearly not carefully selected as when going out, the driver dropped a couple off at a hotel and decided he'd treat himself with a 10 minute "cigarette and rest break" before getting lost and driving around in circles after his break. When coming back, the driver was incredibly aggressive, abusive and threatening.
There are so many holiday booking agencies available all at the click of a button but I can certainly say that for me going forward, I will not go anywhere near lowcostholidays as "it does not do what it says on the tin" and does not take customer satisfaction into consideration.
Customer services are not helpful and the whole holiday from start to finish was a disaster since my hotel room type was also shown as something different to me but ended up being something completely different. For the record, the resort I went to was Asteria Elita in Side which is supposedly a 5 start resort - not by my standards. I hope this helps all you holiday planners!

Thomas Williams and Mike Kelsall found this review useful

20 October 2012

Reply from

Hi Ilkay,

We would like to follow this up with our customer relations departments who you have been in contact with, so if you could provide us with your holiday booking reference, we will look into this and come back to you as soon as possible.

Thanks, and regards,

Take the money & run

The holiday itself was horrendous it was advertised as super deal only to find that other people there had paid nearly half of what we paid. Needless to say we were ready for home when the time came. We left the hotel and whilst checking in my son of 14 became ill........................checked the bags in and sat outside the loos with my son whilst he was in and out of them. Flight called and my husband and 8 year old daughter came to get us on the way to the gate my son is still unwell. You see these things on tv people missing flights & you never think for one minute this could happen to you.................well it did and I can't tell you how distressed we were as a family especially with my son being unwell. We rang Low Cost and a very understanding member of staff appeared to take on board our situation & would get someone to ring us back as soon as someone came available...................that never happened, we rang again to be told to ring our insurance.................we rang the insurance who told us to ring Low Cost given we were still on holiday. I can't tell you the number of calls we made different instructions on every occasion. We ended up booking new flights and had to go to the tourist information to sort out some accomodation. If we had left it with Low Cost we would have still been at that airport with 2 children. On my return I got in touch with their customer services who acknowledged the complaint 30th August........................today I receive a letter via email thanking me for the feedback and how they have taken on board my comments on the holiday......................no reference to their incompetence in dealing with the situation, only passing the buck asking us to contact the insurance company. We have booked with these people on numerous occasions but you only know how good a company is when something out of the ordinary happens which was the case with us...................needless to say we will never book with them again and would never recommend them. The stress & upset we suffered as a family will never be forgotten & the knowledge that this company can conduct themselves in this way.

Thomas Williams and Kelsall Mike found this review useful

20 October 2012

Reply from

Hi there,

We are sorry to hear that you have had these issues with your return journey. We woudl appreciate if you can let us know your holiday booking reference so we can look into this matter for you.

Thanks, and regards,

Deceiving! Rude! Wont use again!

My mum booked a holiday for my 21st. I understand they find the cheapest flights and holidays. However, my mum put the money into my bank so the booking is in my name. The price was £620 so my mum put that exact money in as it says it did not charge for using my card. We then went straight through to pay and it had gone up another £20 which we were not too happy about however they told us so my mum was prepared to put the extra money in. We then finalised and made sure i had enough to pay and sent it through. We then had confirmation and they had added £60 ontop of the final price! Which ment i had bank charges! I. Could have found a cheaper holiday! And there was NO warning of these extra charges. We rang up after figuring out all charges ourselves as the further you go there is less of a breakdown. When we rang up someone answered who we could not understand as was very quiet.they said it was not their problem and would take no liability in not posting anything on the site saying there maybe possible extra charges. She then put the phone down. Will not use again

22 September 2012

Reply from

Hi Laura-Jade
I am sorry to hear of the situation you experienced and a little confused as to why you were advised the cost had gone up by one amount but was then charged more. Could you email us at onlineanswers@lowcostholidays.com with your booking reference so we can look into what has happened for you?

Great great great, if you understand how it works!!

I gave just got back on saturday and would book again! If wish to book understand that unlike travel agents who book you a package holiday! Low cost holidays book your flights and hotel seperate, making you great savings! The problem with peoples holidays going up in price occurs when they book online! These people think they are all booked up but they are not its a reseveration not a booking! Flights go up and down all the time, minute by minute as less seats become available and website like these cannot keep up to date! Thats why peoples complaining saying they put yhe holiday up after they paid, in fact its not them its the airlines! Heres some east steps to avoids:

Save up enough money to pay off the hoilday in one go!!

Then find a holiday online on there website

Then instead of booking online, Ring them to check that the price online is in fact the actual price of the holiday

An agent will then check the flight price for you and should tell you if they have gone up or not if you ask them

Add transfers if you wish

Add then add your agent the final price you have to pay

Then book if you wish!! Its easy and it saves the mix up between booking a reservation and actually booking the holiday!!

Add on the extras you want i.e bags and obvioulsy there are always charges to pay if you fly budget (admin fee and card charges

Its easy and i had now hasle what so ever!

22 September 2012

Reply from

Hi Mark
Thanks for your comments.

We do indeed operate on a highly dynamic system and our website is updated regularly with the availability and flight fares for all our third party suppliers and searches over 85 airlines and 150,000 hotels and suppliers to find you the lowest fares and rates available to us to meet your travel needs. Once your booking is confirmed online, our system connects to the third party suppliers reservation system to request your booking and will return a confirmation reservation for the booking. However, on a rare occasion, the hotel may have become fully booked or the airline/service provider may have increased its rates/fares at the time we are looking to confirm. Although we do all possible to ensure our web detail reflects up to the moment availability and fares, due to the third party suppliers working on dynamic pricing that can fluctuate throughout the day, we do experience rare situations where availability has just sold out or a fare/price has increased.

Of course - if the suppliers have lowered their prices, it works that way too and our customers benefit!

Double checking the actual price before confirming your booking with one of our Travel Advisors is a great way to double check for any price fluctuations if you prefer to do this

We look forward to being able to help you and all of our customers with their travel plans again in the near future

Thanks Mark

USED THEM FOR THE PAST 3 YEARS, BUT WONT USE AGAIN

We have used lowcostholidays.com for booking our holidays to Turkey for the past 3 years. This year we had all the relivant documents as per there website (booking ref, flight details, room docs etc) but when we arrived at the departure airport (east midlands) we where told we had to pay an extra £70 to have our boarding passes printed. I tried to argue the point but when you are going on your long awaited holls and are holding up the que then you pay up and hope to argue the matter later, with lowcost.

On return to the UK I contacted Lowcost and they said that it would take 28 days to investigate (as per ABTA 28 day ruling), anyway not had a reply from lowcost keep emailing but no reply. All we need is an explanation of what went wrong and how to avoid it in the future.

I am now writing to ABTA to see if they can help.

Reply from Lowcostholidays.com
"It states in the small print at the bottom of your order that it is ticketless and you must check in on line so as to print out your boarding passes."

Ticketless used to mean go to the checkin with your email with the referance number on and they issue you with your boarding passes - NOT ANYMORE. Will be using another firm for my 2013 holls.

Mike Kelsall found this review useful

16 September 2012

Reply from

Hi, Sorry to hear that you was unhappy with our response. Certain airline carriers insist on customers checking in online.
You are correct with regards to airlines being ticketless however we have added that customers must also check in online.
We are sorry that you was charged on arrival at the airport, this is an airline policy therefore cannot be waivered by lowcostholidays.
Please let us know if you have any further questions.

No problem what so ever with Lowcostholidays

My husband and I have just come back from our week in Cala Millor Majorca. We booked everything from Lowcostholidays. Everything was perfect. The transfers were on time from the Airport and on our return journey. My only problem was Ryanair as usual.
I would definitely be using this company again.

NEVER EVER AGAIN!!

I booked yesterday a weeks holiday in Majorca with a lovely lady called Georgina-the cost £722-I received a phone call today saying the flight had not been reserved yesterday or paid for and that i needed to pay £158.96-I could hardly understand the caller her english was terrible but she assured me I only had to pay £158.96 today and that I had already paid for the hotel and transfer and that would be all that was taken out of the account.She said I would receive an e-mail confirming this-Suprise Suprise the e-mail came and you guessed it-the total amount now was £881.31 I rang back to find out why and she said the flights had gone up by £198.96 but that they would foot the bill for £40. How can they get away with this?? I go on holiday at least 4 times a year and have travelled with loads of different companies but this has never happened before-Never will I book with this company again- BEWARE OF HIDDEN TAXES CHARGES ETC-WYSIWYG IS NOT ALWAYS THE CASE

Thomas Williams found this review useful

Great value holiday

no problems, very easy to book online.
good value for money, would defo use again.

Liers and chancers!!!

On thursday, after booking my flights and accomodation with low cost holidays, i read some reviews about them (i now know to do that before hand!) I was shocked with the amount of complaints about them getting back to customers asking for more money or threatening to cancel the holiday with 'full refund'. A little worried the same might happen to me, i went to sleep, only to find that i was woken this morning by a phone call from guess who.......low cost holidays asking for more money!!!!!!!!!!!!!!
They claimed that since my booking with them, only a few hours previous, the flight had increased in price and i was asked to pay an extra e20. Despite telling them i had a ScreenPrint (wonderfull thing) of my confirmed booking with total price, they insisted that i had to pay the extra e20 or they could canel my holiday.
I really believe they only do this so as not miss out on the increase in price. I tried to explain to the unsympathetic girl on the phone that once you pay for a seat, the amount cannot be changed. I mean they had already subtracted it from my account!!
I was outraged.....and proceded to tell them that, for all the good it did!! I thought to myself that i suppose i was getting off lightly knowing that other people had to pay a few extra HUNDRED to keep their holiday, i said to myself that i would just pay the e20.

They also like to pull the wool over your eyes about their 'Booking Fee' which they fail to document anywhere during the booking procedure. It was only over the phone, when i called to complain, that i was told i had paid it!!!!!!!!!!!!!!!!!!
Never again will i be using this crowd to book a holiday!

Thomas Williams found this review useful

25 August 2012

Reply from

Hello from lowcostholidays.com. We are very sorry to hear that you have had these issues with your booking. If you could kindly let us know your booking reference and a number we can contact you on, we will escalate the issue internally for you and get back to you. Many Thanks

No problems

I booked my holiday over the phone and found it the cheapest one around. The staff were friendly, everything went smoothly and all the needed paperwork was emailed straight to me and was easy to print off. They were great and this is why I'm using them to book my next holiday and will still use them in the future.

Do not use, worst aftercare service, and you do Not get what you paid for!

Having booked a holiday for 27 adults at the end of june, we had a number of teething problems, which we thought where all dealt with. On arrival at the hotel 3 of our parties rooms where in correct, given studio apartments instead of one bed apartments that we had paid for. The hotel had known about this since January, and with 2 of the incorrect apartments having 1 adukt and 3 children in you can imagine how cramped this was. The hotel agreed we should get a refund on the over charge and wrote a letter stating this.

On the 18th July I emailed both the CEO and customer services, I got a promt reponse from CEO apolosing for this and saying it would get looked into immediatley. After various emails to and fro, I eventually got one direct dial, though you cannot get a direct e-mail. On the 31st July I had a missed call and an e-mail stating we would get a full refund on the card. I emailed back the next day asking for a call. Surprise suprise No call. On the 8th I got an e-mail asking if I still wanted a call, I said yes, still no call and still no refund!!!!

I rang the direct dial for and answermachine 24 hours later still no call, and no response from the CEO of the company after e-mailing again! We are only after the overcharge, we are not seeking or being offered any form of compensation for the inconvenience, yet no one is willing to talk to me to resolve this!

Having a further group holidays to organise over the next 2 years, there is no way we would use LowCost as they do not care about their customers at all!

Thomas Williams found this review useful

16 August 2012

Reply from

Hello from lowcostholidays.com. We are very sorry to hear that you have had these issues with your booking. If you could kindly let us know your booking reference and a number we can contact you on, we will escalate the issue internally for you and get back to you. Many Thanks

NEVER, EVER, EVER AGAIN! WOULD RATHER BOOK FOR PONTINS...

This company have THE worst customer service I have ever had. I booked a holiday through their website last Saturday and paid in full. I then received a phone call informing me that the flights had not been secured and the price had increased. The flights were £63 extra in total and Low Cost would compensate me to the value of £50. I wasn't going to argue about paying an extra £13... The advisor asked if he could use the same card details and I agreed. Moments later he told me my card had declined. After checking online banking, the reason my card declined was because they had already taken the full amount for the first lot of flights. I asked if they could just take the extra £13 and was told that it was not possible. After speaking to the bank and Low Cost holidays three times I ended up waiting until Monday to see if the funds appeared back in my bank. Monday morning I receive another call from Low Cost to inform me that my flights had gone up again - by £300! They were still only willing to pay £50 towards the extra cost. I tried to reason with them that I had booked the holiday and paid for it IN FULL so it was really unfair that this had happened. I waited for a call back from a superviser, which never happened. I rang back and demanded to speak to somebody. I was transferred to a superviser who basically repeated what I had already been told as if he was reading it from a script. When I tried to argue my case he huffed and puffed down the phone - rude!!! In the end I decided to cancel because I would never want my money ending up in their pockets. I am still waiting for the rest of my money and cannot book anywhere else until I get my money back. Seeing as we were looking to travel in two weeks this is a major problem. Please be very aware of this farce of a company. And Low Cost, please don't bother with your robotic apology on here. Too little, too late.

10 August 2012

Reply from

Hello from lowcostholidays.com. We are very sorry to hear that you have had these issues with your booking. If you could kindly let us know your booking reference and a number we can contact you on, we will escalate the issue internally for you and get back to you. Many Thanks

Help

After my booking, I have received an email from lowcostholidays(person there) asking for additional information, copy/scan of my debit card! This is 1st time someone asking from me something like this! Replied, no answer, sent an email to CS, again no answer. Did someone had similar experience with the copy and PLEASE, if customer service replies that within 2 days will answer, to do that!!!

27 July 2012

Reply from

Hello from lowcostholidays.com. We are very sorry to hear that you have had these issues with your booking. If you could kindly let us know your booking reference and a number we can contact you on, we will escalate the issue internally for you and get back to you. Many Thanks

What a disgrace

Reading everyone else's bad reviews mine might sound stupid however £400 is still a lot of money. I booked my flights to go to Brussels departing TODAY, I originally booked them at £135 each then there was a 'technical error' despite getting a confirmation email 24hrs later I was told that my card had been declined and I would have to re book, by then the flights had gone up to £200 each and they told me they were unable to sell them to me at the original price. I had to book the flights so unfortunately I went ahead and booked them through LCH.
Since I booked the flights I have received two emails and two answer machine messages asking me to call back urgently...at 14p per minute, but that's beside the point.
The calls and emails were to tell me that my flight time had been changed not once but TWICE meaning I lost a day of what was only a long weekend (4day break) away. As they had changed the flight times and I needed to be there earlier I requested a refund so that i could book another flight elsewhere which at first they refused, until I persisted then they contacted flybe who agreed to refund me my £400.
That was SIX WEEKS AGO! I've called twice a day since Friday they are refusing to send me a confirmation email that the money will be in my account in 24/48hrs because they refuse to commit to their LIES!! They said it was in my account today it is not and the bank no nothing about it!
WATCHDOG here I come, and that's a promise! I advise you all do the same!
Scumbags!
And it would be nice to speak to someone in an ENGLISH call centre!

27 July 2012

Reply from

Hello from lowcostholidays.com. We are very sorry to hear that you have had these issues with your booking. If you could kindly let us know your booking reference and a number we can contact you on, we will escalate the issue internally for you and get back to you. Many Thanks

i will never use this company again

i had to cancel this holiday due to coming down with a condition called anaemia. i had to go into hospital for 3 days before i left. i tried cancelling the holiday or rebooking the dates due to ill health.

dont bother phoning customer service, all indian call centres and dont understand you if you go off the script that they know. i tried to cancel and all i got was my holiday was booked and paid for.

use a proper company like thomas cook ect, worth the extra money and i will never use a low cost holiday company again. didnt save that much anyway. and no refund and insurance refused to pay when i have a proper claim

my advice - do yourself a favour and use a proper company. seems to me that if you have a problem then they dont want to know. hence the good reviews. havent seen a review yet that says they helped out with a problem

insurance onbusman is next step as im fighting for my money back

Mike Kelsall found this review useful

27 July 2012

Reply from

Hello from lowcostholidays.com. We are very sorry to hear that you have had these issues with your booking. If you could kindly let us know your booking reference and a number we can contact you on, we will escalate the issue internally for you and get back to you. Many Thanks

Fantastic holiday !!!

My holiday start at 4 October and I had amazing time . The name of the hotel is Club Bellevue in Majorca . The food was great , room nice and clean . All the staff is very friendly . Big range of facilities .
You couldn't ask for more !!!

27 July 2012

Reply from

Hello from lowcostholidays.com. We are very sorry to hear that you have had these issues with your booking. If you could kindly let us know your booking reference and a number we can contact you on, we will escalate the issue internally for you and get back to you. Many Thanks

Do not believe a single word of the description of hotel

I have just booked a holiday to Budapest. I booked flight and hotel and chose a hotel that had a restaurant, a shop, and air conditioning as I have just had a blood clot on the brain which has left me with severe difficulties and wanted to make sure that I had all the comforts just in case, I chose this hotel because they had a hairdresser and due to my difficulties I am unable to wash my hair.

After booking I phoned the hotel to double check all the facilities, none of the facilities lowcost mention on their website are available at this hotel. In fact every single thing they mention available at this hotel is in fact not available, they don't even have a restaurant.

I called their call centre to cancel this hotel and book another, they have basically told me they are not going to do this and I will either have to go there or book another hotel and pay again.

I then phoned trading standard and explained all this to them, they checked (my correspondence with the hotel, I phoned and emailed and was lucky enough to receive a written email from them confirming that they no longer have these facilities). I have now written an email to lowcost holiday and basically have told them I am disputing my transaction with them as there description of the hotel is far from the truth and have given them three days to sort it. Booked another hotel with the facilities I need.

Will post the outcome when and if I receive any correspondence from Lowcost Holidays.

My advice to everyone, Don't Use This Company, don't believe a single word of the description they have on their website and god help you if you need to speak to anyone in their call centre because they are all a bunch of cowboys, Lowcost holidays, and it seems the staff are all Useless too.

Rikki Shah

I have been offered 20% of my original price as compensation after I got in touch with ABTA and other agencies. Lowcostholidays had the cheek to lie and say that they offered me other accomodation and they even had the cheek to say that the facilities would not make much of an impact.

Will let everyone know of next stage.

12 September
I am still waiting for someone from Lowcost holidays to actually speak to me. Have had two emails that someone is looking into this, but no one has actually contacted me and spoken to me.

21 July 2012

Reply from

Hello from lowcostholidays.com. We are very sorry to hear that you have had these issues with your booking. If you could kindly let us know your booking reference and a number we can contact you on, we will escalate the issue internally for you and get back to you. Many Thanks

Holiday Nightmare!!!!!!!!!!!!!!!!!!

Booked with lowcost for family holiday to corfu, absolute nightmare. To cut a long story short, on our arrival at accommodation, we found we had not been booked in there. OMG! Several phone calls later, still no accommodation and no help whatsoever from lowcost. Customer service is appalling. Eventually found out the next morning,after having to find our own, that they had booked us into another resort and forgot to tell us.

Lowcost, you should be ashamed to call yourselves a travel company. Abandoning a family, with nowhere to stay miles from home, and with no help is appalling.

So, trying to get them to acknowledge what they have done has been a hard task, but like you say lowcost, you have 28 days, and that is all you will get. We have taken advice from trading standards and ABTA. We will not go away!!

You owe us money!!!!!

Please don't bother with your send us your booking ref, i already have and your customer service is still pants!!!

Update so far.

28 days are now up, and still no contact, so all documentation has been passed to ABTA. Let's see if they can get anywhere!!!!

Mike Kelsall found this review useful

21 July 2012

Reply from

Hello from lowcostholidays.com. We are very sorry to hear that you have had these issues while on holiday and we would like to look into this matter for you. If you could kindly let us know your booking reference and a number we can contact you on, we will escalate the issue internally for you and get back to you, Many Thanks

I feel like my holiday is turning into a nightmare :(

I have just booked a holiday with lowcostholidays a couple of weeks ago, which I was very happy with.
Then I was sent my flight and confirmation details though, when I noticed that my surname was incorrect, I emailed the company straight away for them to rectify the problem, after a week and half of emailing them they have now informed me that I would have to pay a £110.00 with ryanair and £35.00 to lowcostholidays to amend my surname!!

I am so disappointed that my first family holiday with my 4 month old baby and partner feels like its turning into a nightmare. It is not my fault that the agent who took my call and booked my holiday booked it in the wrong surname. I have spoken to lowcostholidays again which said they would listen to the call to see if I said the right surname and call me back on the same day. I have not received a call from the company and so scared that i will be unable to fly out. Looks like I will have to take this issue further and seek professional advise :(

21 July 2012

Reply from

Hello from lowcostholidays.com. We are very sorry to hear that you have had these issues with your holiday booking. We would like to look into the matter for you and come back to you as soon as possible so if you could kindly let us know your booking reference and a number we can contact you on, we will escalate the issue internally for you and get back to you, Many Thanks