Luisaviaroma.com reviews

Luisaviaroma.com reviews

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Good range of products, great shipping and return process

The range of products is great, and I really like that you can pre-order items from the upcoming collection.
Shipping is free and very quick (over 1 night in EU), and returns work without problems (DHL or UPS came to my door to pick up the package).
Customer service has always responded to my questions.
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Virkelig nice webshop

Virkelig nice webshop, med en masse luksusmærker. Udover det, var det også en rigtig hurtig levering, i forhold til at det blev sendt helt fra Firenze, 4 dage....
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SCAM

I ordered a pair of shoes from Luisaviaroma of which the size doesnt fit. I asked for a return and refund. After I filled in all the airwaybill and return invoice and DHL had shipped back the shoes to Luisaviaroma, they informed that only 60% of the net price will be refunded!!! As the rest was for import fee! This is ridiculous! It never happen while I made a return with Net-a-Porter, Neiman Marcus and others reliable Luxury online store! I am asking for a return and refund and should not cost any import fee! Even if they really did, should not be 40% of the unit price! I hope all the customers, especially those outside EU, in China and Hong Kong, please do not shop in Luisaviaroma! It is hard for you to make a return! Even yes you cannot get back all your money! It's a SCAM! I will report this and ask for more professional advices! So disappointed! I should listen to other customers of which they told me Luisaviaroma is not a reliable shop to shop with!!!!
Luisa Via Roma s.p.a.

Reply from Luisa Via Roma s.p.a.

Dear Mikens
Thank you for your comment.
As per our return policy, returns from outside the European Union are completely free for size exchange or compensation via Store Credit.
In case of returns for refund we debit 30 euro for return shipment + the re-import duty fees.
Unfortunately we have no control over this amount since it depends on the custom office, but we kindly invite you to send us an e-mail at customerservice@luisaviaroma.com so that we can check in detail your return shipment.
Thank you

Ludovica - Customer Service Manager
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Fast delivery, excellent product and service

I ordered Dolce & Gabbana's product and got it in 5 days. I ordered the item at Saturday night (i was at the restaurant when i placed the order, lol, but it tells how easy the ordering rly was), and it came to my door at Thursday evening). I used international shipping. The product was exactly what i expected! Im definitely gonna order more from Luisa Via Roma. Before i ordered anything (it was my 1st time) I checked, that all the products are really 100% authentic: the company is authorized OFFICIAL retailer for all brands featured in store and on-line, so its a big WIN for me, as there's not many options to get certain luxury brands in the country i live in (if you don't want to order from U.S which includes all the taxes etc..)
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Great shop

Good shop with wide choice of "luxury" items ... Everything was processed smoothly will certainly order again from them in the futur .. On the downside prices are fairly high a bit chearper but well the products are all luxury brands it would have been a bit cheaper then it would have certainly deserve 5*
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Fantastic Service.

I've been looking for the men's D&G belt (one with the D&G Buckle) for so long, years in fact, every time I've looked it I've always come across sizes like 38/40 waist - EVEN on the official Dolce and Gabanna site. I finally found it in size 80 (32 waist) on here and with no hesitation I bought it. I Haven't heard of the store before so I was a little skeptical as to pay 220 pounds to someone I didn't know so I had a look on here and I thought why not! So! I ordered it on a Wednesday I believe and it was at my house Friday morning, impeccable delivery service, the first thing I did was check that the item was real by looking at the inside of the belt for a code - which it had - so as far as I'm concerned you will not buy a fake from this shop. All in all a fantastic service, fast delivery (Florence to London), the packaging was very neat and well presented and I am very happy with the product I've bought. Thank you!
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Super Auswahl, Angebote und Service!!

Ich bni süchtig nach Luisa Via Roma! :) Die Angebote und die neusten Kollektionen stehen vor der Tür, Rückgaben (gratis, yehi!) waren noch nie ein Problem, und vor allem schicken die umsonst und superschnell. Kann ich allen echt empfehlen, sich da mal umzuschauen.
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It is no longer a good online-shop.

Once they were one of the cheapest online-shop but now it is no longer.

All prices increased every year.

Now they are one of the most expensive online-shop.
Ksks found this review useful
Luisa Via Roma s.p.a.

Reply from Luisa Via Roma s.p.a.

Hello

Thank you for your comment.
Please be informed that the pricing may vary depending on the country and the collection, but in the most part of the countries we have to apply the official pricing set from the designers.

If you are referring to specific items please be so kind to send us the references at customerservice@luisaviaroma.com and we will be happy to check further for you.

My best

Ludovica - Customer Service Manager
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prices increased in about 20 %

Im from Ukraine for 5years odered from LVR but a few months ago all prices increased in about 20 %

I always odered from LVR and prices were VAT exempt but now all the items on LVR site is higher than on other sites that VAT exempt . LVR is no longer intresting for non europien unioon countries(((
Luisa Via Roma s.p.a.

Reply from Luisa Via Roma s.p.a.

Hello,

Thank you for your comment.
We confirm that our prices for Ukraine are not including VAT.
Please note that the pricing for each item can be different from country to country, and it is calculated on different basis, such as shipping costs, custom procedures, and commercial policies of each single brand.

In case you are referring to specific items, please send us the item codes at customerservice@luisaviaroma.com and we will be happy to check further.

Hope this clarifies but please do not hesitate to contact us for any further question.

My best
Ludovica - Customer Service Manager
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IT IS THE BEST ONLINE SHOPPING IVE EVER DONE!!

FASHION, COOL, REAL!! I AM IN LOVE WITH THEIR SELECTION AND I CAN TELL THAT BESIDES THE GOOD EXPERIENCE FOR SHOPPING, IT IS A FULL TRENDSETTER IN A VERY SOPHISTICATED WAY...
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"Fake" shoes from LVR

I've ordered from LVR once before and everything was smooth. I love the fact that they deliver almost within 24hrs and so far I've also liked them for the exclusive quality of products they sell.

However, my latest purchase was a fiasco! I ordered shoes that were supposed to be made in Italy, nice quality leather, a pair that I'd been looking for a long time.
What I got was a totally different pair, different material, awful quality and looks, made in China!

The return process was quick and they were very apologetic, which I do appreciate, but this experience made me think how can I trust them again. The image of the shoes I ordered and thought would get is still on their website even though they told me their stock of this specific shoe only contains the "fake" ones that I got, not the ones pictured on their website.

I still would like to get the "original" shoes, but probably have to pass as I don't want to return them again!
Luisa Via Roma s.p.a.

Reply from Luisa Via Roma s.p.a.

Dear Minni

Thank you for your comment.
Please rest assured LUISAVIAROMA.COM is an authorized official retailer for all the items offered on the website.

Please note that our product pages are created at the beginning of the season, and sometimes the designers can change the country in which the item is made during the production process.
Unfortunately we are not always aware of the changes and this may have caused the descrepancy on the web page.
We apologise for this inconvenience, we do our best to always keep all the information correct on line.

If you would be so kind as to send me your details at customerservice@luisaviaroma.com I will personally check the item and the situation of this specific issue.

Thank you very much for your cooperation.

My best

Ludovica
Customer Service Manager
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Fantastisk

Bestilte 3 bluser tirsdag morgen, havde dem onsdag formiddag. De levede helt op til mine forventninger med farver og størrelser.
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Very Good - Portugal

Eu encomendei um casaco Stone Island num domingo e na terça-feira de manha chegou. Sou um clinte novo e não tive qualquer problema. Veio numa caixa muito bonita e com um cabide da marca. Rápido e em perfeitas condições. Comigo correu tudo bem.

I ordered a Stone Island coat on Sunday and Tuesday morning arrived. I am a new clinte and not had any problems. It came in a beautiful box with a brand hanger. Fast and in perfect condition. Me went well.
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super auswahl und toller service!

ich bin total begeistert von dieser neuentdeckung! der "product advisor" hat mich schon vor meinem einkauf beraten und auch umtauschen war nachher gar kein problem. ich kann's nur empfehlen!
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Awful customer service

My first order from Luisaviaroma went through without any problems, to be fair, but now I ordered a bag, my card was authorized and then, three days later I got an email from them saying that due to a mistake in their system the item was out of stock, though the oder was successfully placed. It took the customer care three more days to answer me (and two more emails from me), and now I'm waiting again for them to adjust my order, which already takes them more than 24 hours. This is very disappointing, while they are so slow to correct their own mistakes, the item I want might as well be out of stock. Such a great shop, such poor customer care, what a shame.
Luisa Via Roma s.p.a.

Reply from Luisa Via Roma s.p.a.

Dear Anna
Thank you for your comment.
We apologise for the inconvenience occured with your order. We are doing our best to reply to all our customers' emails as soon as possible.
We received your confirmation about the new colour on Saturday and this morning your order had already been prepared for despatch.
It will be shipped today and you will receive it very soon.
My best

Ludovica - Customer Service Manager
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VERY BAD CUSTOMER SERVICE

When ordering an item, it goes fast, once you have to return that item because it does not suit you or does not fit, yu have to mail for a return code, since they do not reply any more, you have to call them regularly, and they wont send it like promised. I am still waiting for the return instructions, they do not reply.
Order from net a porter or matches, much better
Luisa Via Roma s.p.a.

Reply from Luisa Via Roma s.p.a.

Hello,

We truly regret for your disappointment.

We can guarantee we reply to all of our customers and we supply assistance for any return.
I kindly ask you to forward your email at customerservice@luisaviaroma.com and I will personally check.

Thank you

Ludovica - Customer Service Manager
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free delivery, perfect customer service

Even though the online store does not live up to the "real" store in Florence :-) it is a great alternative if you do not live or travel to Florence.
What I love about the store most besides the great selection is the fact of free worldwide delivery. So it is actally chaeaper for me to order from Italy rather than from Germany (where I live) since most of the German based online stores often charge up to 10 Euros for the delivery - even if you buy a dress for 1000 Euros!

Products featured where always as described and in perfect condition when they arrived in a picture perfect wrapping. If somehthing does not fit it is easy to return it and get the money back. I will for sure order again.
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Easy to shop, luxuriously packed and just what I wanted!

I recently used www.luisaviaroma.com for the first time to purchase some clothes for an event that I was attending. I was a little hesitant considering the amount that I was spending, so I called the customer service to ask a few questions and make sure that the items would fit. The girl I spoke with was cheerful and helpful. She patiently answered all my questions and wonderful to speak with. When my package arrived, I was soooo excited! It got here earlier than I expected and was beautifully packaged. Everything fit perfectly and I can't wait for my girlfriend to see how good I look! I will definitely recommend Luisaviaroma to all my friends.
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SCAM Time !!

When trying to exchange a very expensive jacket ( because it ran WAY smaller than normal ( and so it should have be indicated on the site !).

LVR LIED telling me all I needed to return ship it from the US was a social sec nr, however in reality i'd have to apply for a ( bogus) business tax iD at the government ( and implement myself tax wise in the future - I don't think so !!!!!!).

LVR wrote a nasty reply to me claiming it was 'innocent' of my accusations and offered no cooperativeness whatsoever in trying to solve the issue they caused in the first place .
Obviously, had they told the truth , they'd know lots of people like me wouldn't have ordered from them in the first place !

SHAME ON YOU !
Luisa Via Roma s.p.a.

Reply from Luisa Via Roma s.p.a.

Dear Ms Ringwald

We truly apologise for any inconvenience you may have faced.
Please rest assured we are willing to help you in any way we can, and we don't want you to keep an item which doesn't fit.

As per the US Customs policy, when returning an item with a value of more than 2500 USD, you are required to provide Electronic Export Information (EEI).
According to DHL instructions, you can easily obtain this by calling 800-829-4933.
Unfortunately we have no control over this policy, but please let us know how we can assist you in making the process easier and we will be happy to help you.

We remain at your disposal.

My best

Customer Service
Luisaviaroma.com
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best online shop

its the best online shop with the best choice

Luisa Via Roma s.p.a. Details

About this company

The latest clothing, shoe, bag, and fine jewellery collections from top Designers for both Men and Women.

Visit Luisaviaroma.com

Contact information

Call us on: +39.055.28.36.21
We live here: Via Roma 19/21
50100 Firenze
Italy

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