Lutonmeetandgreetparking reviews

Lutonmeetandgreetparking reviews

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5.3
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Very poor! Above all, don't pay for washing your car!

I booked this service but would not book it again! The flight was advanced by one hour days before, and I sent emails to advise and called twice to get them to confirm the change by email - but got not reply. In the end that bit worked ok, they had personnel to collect the car one hour earlier, but I had also paid for a car wash and guess what .... they didn't do it! I called and was told to send an email and the money would be refunded. I sent two emails but no reply! Pretty poor show .....
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poor

We as family found Luton Meet&greet not great!for the extra money you pay for this service,i would have at least expected door to door service.As for please check over your vehicle!,How can this be done in a carpark with no lighting!!
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Excellent service. Great value

Brilliant friendly service. Prompt and reliable and amazing value. Highly recommended!
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Brilliant

Absolutely brilliant service,We were delayed 12 hours because of snow. Meet and Great could not have been more helpful during our predicament,

Thank you
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Review by confirmed purchaser

An A1 service! Excellent.

We unfortunately had a tyre blow-out on the way to the airport and missed our flight. We phoned the meet and greet team, who were so happy to help us in anyway they could. We had to get another flight the next day and had to bring another car - all of which they changed without any fuss (but most importantly it was done free of charge and with compassion after our trauma). I would recommend them to everyone flying out of Luton. Thank you.
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Review by confirmed purchaser

great value for money

excellent service. everything spot on.
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Review by confirmed purchaser

So quick and easy and great service!

I've used this service twice now and will definitely use again, each time I fly from Luton. It takes the stress out of traveling for me... I'm useless at finding airport car parks and the car parks within Luton Airport are at least 4 miles away from the terminal building with buses only running every 20 minutes! I find Lutonmeetandgreetparking good value for money, the short stay car park where you meet is only a short walk from departures/arrivals and the service is friendly and very efficient. Highly recommended!
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Absolutely appalling

None of the numbers on the email confirmation we were sent or the card we were given at departure were correct or answered. Only after extensive ringing on the duty manager number was the call answered. Then in freezing conditions we had to wait 30 minutes for the return of the car - not ideal when you have children. The pick-up point for the car is quite a walk, plus you then have to fish around for money to get out of the car park as the company do not fund departure of the car park. Staff spoke little clear English and were rude. Would never, ever use again or recommend to anybody. Avoid at all costs.
lutonmeetandgreetparking.com

Reply from lutonmeetandgreetparking.com

Hi Ms Brett

Thanks for the very truthful review regarding our company, we aim to achieve a good customer satisfaction rate. i can imagine the stress this may have caused and can only apologise. we will however look into this matter further. many thanks for bringing this lack of service to our attention.

Many Thanks

Steve
(Luton Meet And Greet Parking)
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First Class Service

Peace of mind and Hassle free service,
I used Luton meet and greet parking its
a great way to start your holiday,

First Class
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Review by confirmed purchaser

excellent service

We found meet and greet an excellent service and now that our son has emigrated to turkey we will make regular trips and will use the service again.
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Review by confirmed purchaser

Not very convenient

Instructions on the day did not match what was said online; directions on the day were not clear; the meeting point is a long way from the terminal; the 'Welcome' text arrived about 10 hours after landing and we had to wait about half an hour for the car to be returned upon return.
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Review by confirmed purchaser

A very unsettling 40 minutes while we tried all the numbers they gave and nobody called us back!

The company gave misleading information on their confirmation email - when we rang through to say we had arrived at Luton, this turned out to be another company entirely that had acted as the agent and could not help us at all. Then they did not call back when eventually we found the "Duty Manager's" number for a good 40 mins. Will not use again.
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Review by confirmed purchaser

Near disaster narrowly avoided!

On the confirmation email the number we were asked to phone turned out to be an office phone, only manned during office hours and which neither took a message nor offered an altnernative, out of office hours number to phone. We were on the point of giving up and parking (at great expense!) in the mid term carpark when I had a final search through the paperwork and found a mobile. This was immediately answered and we found each other in the short term car park. However we were then running 20-30 minutes behind and the whole experience was very stressful! I believe the message on the landline has been updated - but I heartily advise other travellers to do what I had been thinking about doing, but had failed to do - which is to try the numbers in advance of leaving for the airport when using a new service. Once we found each other, the service operated efficiently - I can only hope this doesn't happen to anyone else!
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Review by confirmed purchaser

Meetandgreet provides excellent service!

As we pulled into the mid parking area because we were early, we called the meetandgreet service. The gentleman met us within 8 minutes at the short-term parking meet/greet area! We were very satisfied how quickly we turned over our vehicle, and took our luggage straight into check in. When returning from our trip, we gathered our luggage, and we contacted the service that we were ready for pick-up. The gentleman returned our vehicle at the short-term parking, and we were on our way home! We personally encourage anyone especially with a family to use this service. If you are a single traveler, this is an excellent service, too!!!
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Review by confirmed purchaser

BETTER THAN THE REST

Headline says it all
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Review by confirmed purchaser

Even though we were diverted to Stanstead and the driver should have finished at 1am he waited for our coach until 3am First class as always thankyou

Even though we were diverted to Stanstead due to fog at Luton our driver, who should have finished his shift at 1am waited for us until 3am when our coach delivered us back to Luton. First class service as usual, thankyou Luton meet and greet
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Review by confirmed purchaser

Absolute waste of money at Luton

Dropped us off in short term car park in pouring rain had to drag luggage across car park and drop off area, up long ramp and around side of terminal

No benefit over parking in short term car park for 3 day trip
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Review by confirmed purchaser

efficient service- but need more signage

was surpised on my return to have to pay a£1 for exit as informed by the driver ( not made clear on documentation) - in other airports this verification of the exit ticket has been done by the driver - is it a scam?
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Review by confirmed purchaser

Amazing service and on time superb!

As a regular user of meet and greet services at luton airport im proud to say luton meet and greet parking are one of the best, the staff are friendly, the website is easy to make a bookings. overall a pleasant experience every time i travel from luton
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Review by confirmed purchaser

Fabulous service

Great service, quick and easy instructions and very helpful staff

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