Reply from Lutonmeetandgreetparking
[REPLY]
- Reviews (29)
- Pete G
- London , GB
- 1 Review
Excellent service. Great value
Brilliant friendly service. Prompt and reliable and amazing value. Highly recommended!
- Linda
- hatfield, GB
- 1 Review
Brilliant
Absolutely brilliant service,We were delayed 12 hours because of snow. Meet and Great could not have been more helpful during our predicament,
Thank you
- Karen Emery
- 1 Review
An A1 service! Excellent.
We unfortunately had a tyre blow-out on the way to the airport and missed our flight. We phoned the meet and greet team, who were so happy to help us in anyway they could. We had to get another flight the next day and had to bring another car - all of which they changed without any fuss (but most importantly it was done free of charge and with compassion after our trauma). I would recommend them to everyone flying out of Luton. Thank you.
- Mariusz Bartosiewicz
- 1 Review
- Kirsten Henry
- 2 Reviews
So quick and easy and great service!
I've used this service twice now and will definitely use again, each time I fly from Luton. It takes the stress out of traveling for me... I'm useless at finding airport car parks and the car parks within Luton Airport are at least 4 miles away from the terminal building with buses only running every 20 minutes! I find Lutonmeetandgreetparking good value for money, the short stay car park where you meet is only a short walk from departures/arrivals and the service is friendly and very efficient. Highly recommended!
- Karen Brett
- Bromley, GB
- 1 Review
Absolutely appalling
None of the numbers on the email confirmation we were sent or the card we were given at departure were correct or answered. Only after extensive ringing on the duty manager number was the call answered. Then in freezing conditions we had to wait 30 minutes for the return of the car - not ideal when you have children. The pick-up point for the car is quite a walk, plus you then have to fish around for money to get out of the car park as the company do not fund departure of the car park. Staff spoke little clear English and were rude. Would never, ever use again or recommend to anybody. Avoid at all costs.
Reply from lutonmeetandgreetparking.com
Thanks for the very truthful review regarding our company, we aim to achieve a good customer satisfaction rate. i can imagine the stress this may have caused and can only apologise. we will however look into this matter further. many thanks for bringing this lack of service to our attention.
Many Thanks
Steve
(Luton Meet And Greet Parking)
- D J Horwood
- Maidenhead, GB
- 1 Review
First Class Service
Peace of mind and Hassle free service,
I used Luton meet and greet parking its
a great way to start your holiday,
First Class
- Mr J. Jackson
- 1 Review
excellent service
We found meet and greet an excellent service and now that our son has emigrated to turkey we will make regular trips and will use the service again.
- Lesley
- 1 Review
Not very convenient
Instructions on the day did not match what was said online; directions on the day were not clear; the meeting point is a long way from the terminal; the 'Welcome' text arrived about 10 hours after landing and we had to wait about half an hour for the car to be returned upon return.
- Stuart Urban
- 1 Review
A very unsettling 40 minutes while we tried all the numbers they gave and nobody called us back!
The company gave misleading information on their confirmation email - when we rang through to say we had arrived at Luton, this turned out to be another company entirely that had acted as the agent and could not help us at all. Then they did not call back when eventually we found the "Duty Manager's" number for a good 40 mins. Will not use again.
- Rachel Bradley
- 1 Review
Near disaster narrowly avoided!
On the confirmation email the number we were asked to phone turned out to be an office phone, only manned during office hours and which neither took a message nor offered an altnernative, out of office hours number to phone. We were on the point of giving up and parking (at great expense!) in the mid term carpark when I had a final search through the paperwork and found a mobile. This was immediately answered and we found each other in the short term car park. However we were then running 20-30 minutes behind and the whole experience was very stressful! I believe the message on the landline has been updated - but I heartily advise other travellers to do what I had been thinking about doing, but had failed to do - which is to try the numbers in advance of leaving for the airport when using a new service. Once we found each other, the service operated efficiently - I can only hope this doesn't happen to anyone else!
- Daniel Birch
- 2 Reviews
Meetandgreet provides excellent service!
As we pulled into the mid parking area because we were early, we called the meetandgreet service. The gentleman met us within 8 minutes at the short-term parking meet/greet area! We were very satisfied how quickly we turned over our vehicle, and took our luggage straight into check in. When returning from our trip, we gathered our luggage, and we contacted the service that we were ready for pick-up. The gentleman returned our vehicle at the short-term parking, and we were on our way home! We personally encourage anyone especially with a family to use this service. If you are a single traveler, this is an excellent service, too!!!
- Dorota
- 1 Review
- Lynn Morley
- 1 Review
Even though we were diverted to Stanstead and the driver should have finished at 1am he waited for our coach until 3am First class as always thankyou
Even though we were diverted to Stanstead due to fog at Luton our driver, who should have finished his shift at 1am waited for us until 3am when our coach delivered us back to Luton. First class service as usual, thankyou Luton meet and greet
- ANDY TAYLOR
- 1 Review
Absolute waste of money at Luton
Dropped us off in short term car park in pouring rain had to drag luggage across car park and drop off area, up long ramp and around side of terminal
No benefit over parking in short term car park for 3 day trip
- Customer
- 1 Review
efficient service- but need more signage
was surpised on my return to have to pay a£1 for exit as informed by the driver ( not made clear on documentation) - in other airports this verification of the exit ticket has been done by the driver - is it a scam?
- Steven ellis
- 1 Review
Amazing service and on time superb!
As a regular user of meet and greet services at luton airport im proud to say luton meet and greet parking are one of the best, the staff are friendly, the website is easy to make a bookings. overall a pleasant experience every time i travel from luton
- Mrs Sally Gilson
- 1 Review
Fabulous service
Great service, quick and easy instructions and very helpful staff
- cjh
- 1 Review
Reliable, efficient and professional service. As a woman travelling on business I like this service. Thank you!
Timely, and prompt service. Like the reliability of this service and drivers are generally polite and helpful.
I'd recommend them.
- Judy Clarke
- 2 Reviews
ABSOLUTELY FANTASTIC!!!
By far the most reasonably priced. Did everything they said they would do and in double quick time. Went like clockwork. Would not hesitate to use them again for a second.
- Kami Yafit Parnes
- 1 Review
Excellent service -will use again!
Excellent service. The driver waited for us and was very nice. We will use the service again.
- leslie glyn atwell
- 1 Review
Too far from the entrance
The staff were brill-very prompt but the drop off point is too far from the entrance so it is still quite a way to drag the cases so we felt that it was not worth the money and wouldnt use again.
- Tim Jones
- 1 Review
Excellent Service
Driver was waiting when we arrived and the car was delivered within 5 mins of return. No complaints and will use again.
- Dan O'Donoghue
- 1 Review
Excellent service, top value too!
For only a few quid more than standard parking with bus transfer, Luton Meet 'n' Greet are waiting for you at the airport when you get there. Car was delivered back promptly and courteously, even though our flight was delayed by nearly 3 hours and we didn't arrive back till 2:00 am.
Will definitely use LMG again, and would recommend them to anyone using Luton airport.
- Nigel
- 1 Review
Very poor
You pay one price to meet and greet and then have to pay to get out of the car park? All other meet and greets that I have pay,d for all meet you outside the main entrence as its called meet and greet not walk to the car park and wait for your car and ten min later in the freezing cold your car turns up? Perhaps I should of charged them for the meet and greet?
- Jayne K
- 1 Review
Fantastic, Reliable Service
Dropped our vehicle at Luton Airport and chose Luton Meet & Greet because it was cheaper than other companies offering the same service. We were met by a Luton Meet and Greet represenative (earlier than booked) we rang just before our arrival to inform them we would be slightly earlier than expected. They arrived just as we did checked our vehicle and mileage and we handed the keys over (all of which took a couple of minutes and we were on our way). When we landed a week later we rang them once we had collected our baggage and started to walk to the pick up point, as soon as we arrived so did our vehicle. Once again the vehicle was checked and we were on our way home within a couple of minutes. We would highly recommend Luton Meet and Greet they were a fantastic reliable fuss free company and we would definately use them again.
- MR M W CHILD
- 1 Review
GREAT SERVICE: ON TIME AND VALUE FOR MONEY
Our meet & greet rep 'phoned as we approached Luton and was ready to meet us as planned. (Note: Meet and Greet operates from SHORT TERM car park - not drop off point - rather confusing signs at Luton). On return a 'phone call summoned the car which was waiting for us at the Short Term car park. Excellent service
- DEREK HUCKLE
- 1 Review
Will use them again
All went well except the (new) driver delivered the car on return to the same drop down point as when we arrived and not at the airport drop off & collection area.
Had it not been for this error I would have given them a 5 star rating
Reply from lutonmeetandgreetparking.com
Unfortunately due to current luton airport regulations, we are unable to use the pickup and drop off area to conduct business. This is the reason your car was dropped off at the same location you arrived at.
Sorry again for the inconvenience this may have caused.
Luton Meet And Greet Parking
- Paul Dick
- 1 Review
