Very poor service. Took well over a week to dispatch, yet had sent misleading dispatch email within 3 days of ordering, which actually only means they are putting it through to packing dept. Products were fine but prices higher than elsewhere. Unless they can dispatch within 3 days, i wouldn't order again. Also no reply to communication.
I like the selection of products as I think it is a niche market. However the prices are full price so any discounts would be appreciated. The products I tried on LuxeBC I had found in America first so I was pleased that they had them in the UK. The only thing I would say is perhaps consider more deals as the costs are rather a lot.
For people with wheat, egg and nut allergies, this web store is one of the few places which stocks suitable cake and cookie mixes. Pricey - but available, and long may they continue to do so! Thank you!
Unfortunately, I had a delivery issue with my order that was Royal Mail's fault, as they have lost lots of my mail recently. However, LuxeBC have been incredible throughout the process. They kept me informed every step of the way with regards to the dispute, claim, and procedures, and eventually replaced my item free of charge, and even sent it Special Delivery to make sure I received it. Can't wait to get started with the product now!!
Good communication and good products. I will use the company again, even though the product I wanted was out of stock. I was refunded very quickly.
I'd been hunting for the henna product I use all over the web, but it seemed sources were dwindling. Finally found it stocked at LuxeBC. I was keen to make contact by phone, since I'm not keen to send my banking details all over the shop unless I'm clear where they're going, but couldn't immediately find a number. I emailed the information line and got an email right away, with confirmation that the company was up and running (and very busy, which is why it's not advised to order by phone, I think), plus a number to call if I needed it, which was reassuring.
I ordered, but my package got lost in the post. I was able to be in full contact with LuxeBC, who were friendly, efficient and very upset that I hadn't got what I'd been after. They re-ordered stock and got it to me without me having to chase or email even once.
I like this company. They distribute things that would be impossible to find anywhere else and they do in a friendly, fast manner. I am glad that the company exists so that I can enjoy the products they sell. I am grateful for the love they have shown me.
The level of service provided by LuxeBC is second to none. Great quality products, fast dispatch and reliable delivery which results in a high level of trust that other companies offering similar products are simply unable to match. As a regular customer and one of whom is extremely satisfied with all that LuxeBC has to offer, I will not only continue to purchase from them for all my supplements I require to fulfil my healthy lifestyle, but will also continue to recommend them to all I know!
A good assortment of much loved american health brands and prompt, well packaged delivery.
Very good website. It has natural products that is hard to find anywhere else. The price is reasonable and you get a good discription of a product.
I have found LuxeBC Ltd to be a very good company to use. I have found there information about there products to be very helpful.
I have already recommended them to at least two friends and I would not hesitate to recommend them to many more.
Delivery of items is very prompt and always well packaged, never had a problem.
I have found them good at dealing with my requests - especially when mistakes were made with an order - overall a good website and service.
This product is the only detergent my wife will/can use as she suffers from allergies. She has spent hundreds of pounds over the years trying to find a detergent she can use and finally we discovered Method Free+Clear. It ticks all the boxes. Yes-it does appear expensive but it is very economical in use and the 85 wash refill is good value. We couldn't do without it. It is also not easy to come by, thank you LUXEBC for stocking this product. The service is fantastic, having ordered on-line and delivery was quick and well packaged.
I chose to order from this company as they stock the full range of Alba Botanica products which are hard to find. As soon as I placed the order I got an email apologising that it would take a while for my order to arrive. It took a few days. Everything arrived fine, with just the right amount of packaging. I would order from them again as they have a great range of reasonably priced bathing products. I would order in plenty of time though and not expect next day delivery.
I wanted to try the Natures Gate Biotin shampoo and found it at a very reasonable price here. My order did not process right, and I ended up with an email saying I had ordered a conditioner instead but they were very prompt at sorting out my order to make sure I received what I had wanted and informed me via email almost immediately. This is definitely not the kind of service you get everywhere and with that alone I would definitely use LuxeBC again. The product itself has proved great and I will be reordering from here again soon!
I needed some Osteo Bi-Flex for my aching joints, and was able to get it online and order it through LuxeBC Ltd. Received my order in good time, and will order through you again as needed.
I live in Portugal and I order from LuxeBC mainly because of the great variety and the good prices. Never had a problem with delivery and even with the postage from such a distance it’s still cheaper than buying locally. But I would like to point out the best variety of products and brands as the main reason why I prefer LuxeBC.
i spent a lot of time watching all of the items. I liked the fact that i could see the labels of the products with their nutritional values. Prices are reasonable but shipping cost to CYPRUS a bit high.
What more can I say? They were much cheaper then my original supplier of Barkeeper's Friend and gave a good discount for multiple item purchases, which helped offset the delivery costs. The box arrived as and when promised.
Very happy with this seller and with my overall experience, they are on the ball and keep you well informed. I originally ordered two items, one wasn't in stock so they contacted me regarding alternate options. I chose to have it distributed to me when it came back in stock and although they told me it may be 28 days it was probably more like a week. The items were as described and in top condition and i would definitely recommend LuxeBC to my friends.
Good offer, ok prices, would expect the service to be a bit quicker next time but would definitely use them again! Great for gluten free products, good information including (often but not always and this could improve) country of origin.
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