I spent nearly £1000 with this very bad company and the light fitting arrives with two broken bulb holders and one broken glass lamp shade. I contacted them to complain and ask for new bulb holders to be sent out and they ignored my email, in fact they have not responded at all. I am now having to make a credit card claim for the faulty goods and will most likely have to take them through the small claims court. DO NOT buy from these crooks !! Buyers beware !!
No communication what so ever. I got no order confirmation and when after 2 weeks of chasing to get a delivery date they did try to deliver my order. Of course they hadnt told me it was coming that day so we were at work. When I managed to get hold of that delivery some of it was wrong, and now after nearly a month I still dont have what I ordered.
Unless you have someone who is constanly at home forget it. Never phone you back, they dont do what they say. Keep well clear.
I was told the stuff I ordered would take 3 weeks as it was out of stock. After 3 weeks I contacted luxury Nook to be told it would be another 5 weeks. Not happy but unable to find what I wanted anywhere else I waited. After 5 weeks I again contacted luxury nook to be told that the wrong stuff had turned up and I could have a differant colour or a refund. I asked for a refund and it took 1 day short of 3 weeks for my money to be refunded. At know point in the whole 11 weeks did luxury knock contact me I had to chase the whole.
Returned a £400+ shower cubicle in January and am still awaiting my refund to my credit card. Totally unacceptable! They have now cost me an additional £18 in credit card fees as I believed that the balance would have disappeared with the refund! Telephone calls not returned when promised either.
Clearly a company with no regard for its reputation or its customers?
I thought the website was clear and had all the necessary information- the purchase was easy and secure. The delivery came very well packaged and assembled as described and special mention for the delivery company who telephoned to arrange to deliver at my convenience. Excellent from start to finish and I would recommend.
I couldn't fault this company for service. Their prices were very competetive and the goods were delivered in excellent condition. Would certainly use this company again.
Goods arrived in good condition and promptly
First of all the quality was ok but the cabinets were not fitted together square. The cistern was really too big for the unit and had to be trimmed and alot of messing around to make it fit the toilet pan.
The money I saved was probably spent on the extra time the plumber had to fit the whole thing.
We ordered on line and the address looked wrong. I called and Luxury Nook said they would correct it which they did not as the delivery went to the wrong address.
The actual order took ages as apparently emails we not getting to me or my partners account. I didn't even see them in spam. I made a final call and they told me there was a damage in my order and they needed to re order. After which finally they sent me an email through.
Not sure if their communication is awful or their email system is not working.....
Product very good quality, good value for money. Let down by failure of Luxury Nook to reserve goods as promised and by problems with delivery
Items i purchased are good quality for the money i spent, but delivery service was poor and luxury Nook failed to keep me informed until i contacted them. The order was part delivered but i was not told this until the courier arrived to deliver. Then had to wait a further 3 days for the other item to be delivered.
I recieved a bathroom sweet before christmas but only opened up the pallet after my holidays. I discovered the shower tray was damaged,which they would not replace and recently noticed the towel rail radiator chrome was rusty and one of the handle is come loose on the vanity unit.
Very satisfied with product and ordering experience, the ability to query via online chat was very helpful!!! Great quality at a fair price. However, once I had place my order communication was poor with regard to arranging deliverry, several calls to chase up and finally arrived via a local courier service out of the blue. Fortunately I was off work and only around the corner. Over all experience was good and I would use again.
was a bit dubious ordering this product over the net without actually seeing it in real life but need not have worried. Am really pleased with the quality of the product for the price i paid,would have had to pay nearly twice as much at B & Q for similar units. Bathroom units arrived already assembled on a pallet & were extremely well protected for transit with bubble wrap & plastic corner protectors thus arriving in 1st class condition.
Having read some negative reviews I was slightly worried about buying units for my cloakroom from Luxury Nook. However, I had all my queries answered promptly, politely and efficiently. Delivery was exactly as promised and I am extremely satisfied with the quality and build of the units. Everything came assembled and to a better standard than I expected for this price. The tap ordered has not arrived yet but I am sure that this will come as promised.
Overall I am delighted with the value for money and service from Luxury Nook and can recommend. I looked around all the usual suppliers of bathroom fitted units and have saved ££££s here.
Was a little sceptical having read feedback but went with Luxury Nook on the basis of price. Delivery was not the 3to 4 days more like a week and a half but everything arrived and is great. It doesn't look cheap (though it is) all made in China but put together we're really pleased.
Thoroughly recommend them but not if you are in a rush!
The bathroom furniture was good for the price but the customer service & deliveries terrible!!!
We bought & fitted a new vanity unit in January 1911 with helpful service from Luxury Nook. One of our relatives dropped a mirror on the sink unit over the Christmas holiday. We phoned Luxury Nook, they had the same sink still in stock. It was delivered within two days. Fantastic service !!!!
I had no idea when the order would arrive, and when to expect it. No correspondance was received and when I started to worry that I had paid for something I would not get I had to check the company website to make sure things were in order.
When I recived the order, I was sent the wrong tap and the un it was not assembled correctly, something I have had to sort out myself. The tap will apparantly be sent to me at some time in the future, who knows when I will receive it!
I can honestly recommend this excellent company, I purchased a bathroom suite and an extra toilet and wash basin also a complete shower unit and the quality is amazing,I never expected to get such high standard quality for such a cheap price, I am more than happy to recommend this wonderful friendly and soooo very helpful company. I cannot believe how much money they have saved me.10 out of 10 every time. EXCELLENT
Our lovely new cabinet, basin and tap arrived yesterday. Can't wait to get it fitted and hope it's as good as it looks in the pictures. Lucky our neighbours were in as the delivery firm didn't phone mobile as suggested. Would have liked acknowledgement of order via email too although I could go back into Luxury Nook's website and saw that order had been processed. So far so good.
3-5 day delivery what a load of rubbish more like 14 days,when customer service was contacted they didn'
t have a clue what is happening and blame someone else.Would never use again
ordered a walk in shower screen and tray with inglenook good quality and delivered on time and all well packaged at very competitive price and very helpful staff at the end of the phone would reccomend you try here first
Communication with this company is non existent we paid for the goods by paypal on the 20th December 2011 to date (13th January 2012) we have not received the goods nor have this company had the common decency to contact us with an explanation nor have they returned our calls as promised .as far as we are concerned this is the worst service we have had from an online purchase and would never contemplate using these people again and are now asking paypal to investigate and refund our payment
Firstly, I ordered a bath/shower from Luxury Nook (LN) which got mysteriously lost in a depot somewhere and eventually arrived 3 days later than promised.
Then I ordered a vanity unit with basin and btw toilet. The basin had to be returned because it was warped and didn't fit the unit. True to form, just like the bath, there was no urgency shown from LN and the replacement arrived in its own time. Then, after the toilet was fitted, it started to leak from a hairline crack. After another complaint LN sent another toilet, but it was the wrong one!
At this point I realised I was dealing with a two-bob, cowboy outfit and went and bought a toilet from a reputable dealer. I thought that having bitten the bullet and realising that Luxury Nook was classic 'Watchdog' material that this would be the end of my problems, but no. One week after the bathroom was supposedly finished water started to appear from behind the btw toilet unit. I called my bathroom fitter back (you can imagine how happy he was after all this messing about) and he discovered a 6 inch hairline crack in the concealed cistern. The one supplied by Luxury Nook. Again, I had to go to a proper bathroom company to sort the problem out. I did consider approaching LN about this problem but I couldn't be sure if they would send the right replacement and how long I would have to wait for it!
My bathroom fitter is convinced that they are selling ‘seconds’, if so, there is no mention of this on their website.
Dealing with Luxury Nook has been a complete nightmare. It has cost me approximately £250 to replace all their substandard parts and call my fitter back time after time.
I sent an email to Luxury Nook but never got a reply, a partial refund or even an apology might have been nice. They probably sent the email to the wrong address!
We looked at various on-line and high street bathroom centres for bathroom furniture and for the same items that we bought no one was even close to the deal we got from Luxury Nook. Delivery was on-time and the goods were as we were expecting.
Our bathroom suite was despatched within the stipulated time according to Luxury Nook's delivery details on their website. However our items were sent, in error, to a distribution centre in Scotland when it should have been sent to a distribution centre in Northamptonshire. It took several days of constant messages left on their website plus telephone calls to try and resolve the problem of getting our order delivered.
When the items did eventually arrive only part of the order was received. It then took more time, messages and phone calls to have the missing item sent to us only to be told that what we ordered (and wanted) was out of stock. To cut a very long story short we did eventually receive the missing vanity unit.
We have ordered from Luxury Nook before (this was our second order) but after the last experience I would not use them again.
I ordered a toilet and basin from this company and I would not recommended doing so again. The toilet came broken twice and on the third attempt, I watched the couriers get it from the truck and I can understand why they were broken. This caused a lot of inconvenience and increased cost because I had to get my plumber to come back and I had no toilet for a week. Also when the plumber went to fit the toilet seat one of the screws didn't fit and I am still waiting for a replacement so another week with no toilet seat. I must say though the customer service was good and apart from the weekend they got the replacement toilets out on next day delivery.
a great quality ,well made unit ,not cheap lightweight but good sturdy bathroom furniture,with great communication on delivert time from this company and delivered courteously and ON THE STATED TIME. EXCELLENT!
I will definately use Luxury Nook again.
ordered bathroom units for 3 to 5 day delivery waited nearly three weeks for delivery, still waiting 10 days later for set of drawers to follow still not arrived, when i phoned they said i had been sent an email no email has been sent. had to buy kit to screw tiolet to floor as nothing included, one unit damaged at bottom where screw has been tightened too much, bad service and communication,
Luxury Nook is a breath of fresh air in a web-world of rip-offs and overpriced, second-rate goods offered with absolutely minimum back-up. The products are of great quality, the service excellent and the support friendly and keen to see satisfied customers. Its a simple formula for business success and customer delight.
just be carefull no fixings for toilet with sanitary wear, when i phoned was told ,dont come with it,, had to find after market universal fittings,,, suggest you put a tenner on the price to save the aggravation later,,
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