Prioir to ordering the suite I had used the online advisor to answer a couple of queries that I had, the service was excellent and my queries were answered very quickly.
I ordered our new bathroom suite on Sunday evening and it was delivered on the following Friday morning, you couldn't ask for better.
Ordered complete new bathroom suite and fittings. Quality very good. Delivery was a disaster however.
First delivery missing 3 items and one wrong part supplied.
It took a further three weeks to finallly get everything. Numerous days were taken off work for deliveries promised 'tomorrow'. One delivery was made to address in next road (they did get the number right though). Fortunately the person there recognised our name and carried it round. The most frustrating part was being told it would be delivered the next day by someone who clearly had no idea where the item was. As for the web site order tracking, it is still showing 'processing'. Wouldn't place an order again
Ordered on Monday last week with the free delivery option. Logged in Tuesday and Wednesday to see how order was going and it said processing. Then Wednesday afternoon had a phone call from courier sevice to say it was being deliveried next day Thursday. 2 pm Thursday as promised it was all deliveried, in good condistion. Brilliant can't beat that for sevice. Shame 4 days later my order status still says PROCESSING LOL.
You always order online wondering just what you're going to get delivered through the door. We've had our share of seconds that were supposed to be new but these people deliver exactly what they advertise. We ordered outside of Ebay and if I had one criticism it would be that I'd have liked more feedback about when the goods were despatched etc. Apart from that...Excellent.
Luxurynook are very professional and it's nice to have a website where you can phone somebody with a query.
I ordered the white gloss furniture, toilet, sink, shower and bath and all were excellent quality. I was particularly pleased with the furniture.
The items were delivered within 9 days of placing the order.
Having ordered shower bath suite and taps, I was called to be given, date and window of time for delivery. On the day, was casually, told that, window of time may be exceeded. Very worrying, as I was due to go off to work that afternoon. The matter was rectified after a few panicky telephone calls, made by myself. Not a good feeling! My plumber fitted and tested bath. Happily, I used same but found I couldn't empty it, as pop-up waste mechanism was faulty. Had to physically empty bath water. Following morning, purchased another waste, costing £28.00. The original had to be removed by my plumber, who was back on site. No chance of waiting 24 hrs to get a replacement from L.Nook. The plumber also found a couple of nuts, which secure cistern to pan, missing. This also proved bothersome, having to find replacements.
excellent quality goods with top rate service and would not hesitate to recommend them to anyone
Easy to use web site
Great value products
Fantastic quality products
Prompt delivery service
Very helpful customer services even though I could not get a discount (!!!) they were very polite and replied to my request in a professional manner.
While I have read some good experiences about Luxury Nook, my experience has not been so great.
While I placed my order, after 7 days I chased them up only to be told the item I had ordered was not available and they were waiting for me to change my order. No contact at all from Luxury Nook.
The change to my order meant I had a slight gap in the run.
When I went back to Luxury Nook, they stated that they have no parts or worktops that match and advised me to go to B&Q and find a match.
Considering the cistern top was beveled differently that the cabinet top, this is a requirement.
Now I have to search for a 15mm thick white gloss top but also allow access to the cistern.
Be very careful and ensure they have exactly what you need to make a professional job.
This was the first time I'd ordered from Luxury Nook. I was delighted with their telephone customer service, my computer had crashed, and the prompt delivery of my sink unit and basin. The plumber commented on the very good quality of the product and I could only agree. Thanks LN I will definitely shop with you again.
There where a few problems i.e. plug wouldnt stop leaking so had to purchase another one on sink and bath panel at back of bath to short so have made our own up. Good job my husband could make bad into good.
Checked out all supliers of shower screens on the web for the one I wanted to buy.
I could have bought one cheaper from someone else but wanted the extra foot on the shower screen to lift it off the floor, as the picture and specification showed from luxury nook.
but when delivered the foot was missing eventhough the fitting instructions showed it.
when i spoke to steven at luxury nook he told me they dont do it anymore and the picture was only for illustration purposes only,
didn't get any help from him i suppose i can think myself lucky as i could have not got the glass or the wall bracket because they were in the picture as well.
so my advice is to phone up before you place an order ( they dont want to know after they have your money )
Mr Colin Miles. Derby
ordered my ensuite shower tray and door on a monday evening. on line it informed me that it would be 3-5 days for delivery to Ireland. Received on 5th day. Very good quality. Am very pleased with products and would definately buy from luxury nook again.
The site appears to be good and the products good value for money. However my order went into "processing" mode and I have no idea what this means. I have waited over a week and it is still in "processing" mode. I am beginning to wonder whether they will deliver to me.
It would be good to know what the modes are as I am completely in the dark as to whether "processing" should mean it will be selected in a few days and then I will be contacted about delivery or whether the goods are out of stock or whether it is a completely meaningless word.
What I want to know is when and if my goods will be delivered.
Superb products that live up to their billing. A very easy company to deal with, great communication and after sales service. We got a real touch of luxury for our bathroom at a price that didn't cause heart surgery. Would certainly and have recommended them to our family and friends, a 5 star experience; thanks guys!
great service, easy to order, delivered with no fuss, packages and products complete and in full, no problems. Asked a question direct by email answered within 1 day. Great all roudn service would use again no question and have reccommended
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