LV reviews

LV reviews

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£250 to move less than half a mile away from BL2 to BL2 (Harwood, Bolton)!

I paid nearly £700 in full for my car insurance policy in February. I am a first time customer of LV. I moved 0.5 miles from BL2 3NB (Harwood, Bolton) to BL2 4DX (Harwood, Bolton).

LV wanted nearly £250 to change address even though it is clearly disproportionate. I even dropped my wallet outside of my house one night and it was still there the next day. My old address is far busier and more dangerous for car accidents. LV clearly have flawed data and they don't listen to their customers.Their customer service lady called to say they are unprepared to do anything and the charge stands. I feel this is abhorrent and I don't feel like I could use LV again unless they make a major U-turn on their questionable behaviour.
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Flooded at Christmas, New unrelated (no flood risk) home now 300% more expensive to insure

My home was flooded on Christmas Day and I am in the process of claiming for contents and refit of the property after the flood. I decided against moving back to the property and I am now buying another home. I have phoned around and gone on go compare.com for Buildings insurance. I have had to put in the fact that I had a flood claim and my premium is 3 times the premium for someone who hadn't had a flood claim. This is on another property with no risk of flood, I have never had another claim in my entire history (20 years) and I am very frustrated with Liverpool Victoria who know this is the case. It seems it's just their way of recouping some of the money from me.
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So desperate to avoid paying out on claims that they have lost the plot and my business

Had a claim recently following an aggravated robbery at our home. They desperately tried to prove that we were running a business (we were not) - they tried every weasel maneuver you can imagine, even employing a firm of "Investigators" - and all over a laptop that was stolen - the cost of the investigation must have been huge but once they started committing large resources to avoiding payment rather than providing the service we had paid for, it became like something out of a Kafka story! Rude, hectoring and totally uncaring people. Utterly disgraceful operation who do not deserve to have a license or be associated with the wonderful Friendly Society movement.
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Nice people but training is desperately overdue

I have car insurance with LV and needed to change my vehicle although I kept the same registration number. Nearly two weeks now after the change, the Motor Insurance Database (checked by the police before they pull you over) still shows my old details so I now run around in constant worry that the police will stop me. More than one 'adviser' at LV tells me DVLA updates the MID which is not correct and the whole company seems incapable of changing the details on the database.

Yes, I have documents for the new car which are fine. The police, however, will see my BMW is supposed to be a Golf and pull me over. Frankly I could do without the hassle but no-one at LV knows what to do about it.

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LV Details

About this company

Visit the LV= website for car insurance, life insurance, travel, pet & home insurance. The UK's largest friendly society offers reliable and good value financial products from insurance to savings & investments

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LV is ranked 69 out of 81 in the category

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