Had a claim recently following an aggravated robbery at our home. They desperately tried to prove that we were running a business (we were not) - they tried every weasel maneuver you can imagine, even employing a firm of "Investigators" - and all over a laptop that was stolen - the cost of the investigation must have been huge but once they started committing large resources to avoiding payment rather than providing the service we had paid for, it became like something out of a Kafka story! Rude, hectoring and totally uncaring people. Utterly disgraceful operation who do not deserve to have a license or be associated with the wonderful Friendly Society movement.
I have car insurance with LV and needed to change my vehicle although I kept the same registration number. Nearly two weeks now after the change, the Motor Insurance Database (checked by the police before they pull you over) still shows my old details so I now run around in constant worry that the police will stop me. More than one 'adviser' at LV tells me DVLA updates the MID which is not correct and the whole company seems incapable of changing the details on the database.
Yes, I have documents for the new car which are fine. The police, however, will see my BMW is supposed to be a Golf and pull me over. Frankly I could do without the hassle but no-one at LV knows what to do about it.
To reply as a company, please sign up here.