Machine Mart Ltd reviews

Machine Mart Ltd reviews

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8.7
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Review by confirmed purchaser

Quick delivery and no hitches.

Ordered a sack truck, arrived as described, on time and very happy with the product and service.
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Review by confirmed purchaser

quality survice

I could'nt get an electric motor in store so went on click and collect, very easy to use. And cheaper than second hand on eBay.
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Review by confirmed purchaser

excellent service

I ordered the tool box side cabinet,was delivered earlier than promised,definetely use delivery service again,
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Review by confirmed purchaser

All great !!

All good I would reccomend to anyone !
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Review by confirmed purchaser

The item bought for (extra £3.00) next-day delivery arrived five days later.

I paid and extra £3.00 for next day delivery, but the Telescopic Ratchet Lopper arrived after the Easter Bank Holiday.
Steele.
Machine Mart

Reply from Machine Mart

Thanks for your review. It sounds like our third party carriers who are usually very reliable, let you down on this occasion due to the pre-bank holiday busy period, we apologise on their behalf and if we have not already, then we will refund your next day delivery charge.
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Review by confirmed purchaser

Great product , shame about the delivery

Ordered this late Tuesday afternoon after reading all good reviews, paid extra for next day delivery, and expected order to arrive on Thursday (as I had missed deadline for Wednesday), Stayed in all day but no delivery. Phoned at 5.30pm was told it would be here by 6pm but no luck. Did not expect it to arrive on Good Friday. Phoned twice on Saturday, the second person I spoke to, Edward ,was very helpful, and assured me he would look into it. He called back on Saturday afternoon telling me he would sort it out on Tuesday morning, which he did and the shelving arrived at 2pm on Tuesday, it was well packed and has slotted together very easily , and is perfect for the job I needed it for. So all in all a really good value for money product, let down by hassle with delivery.
Machine Mart

Reply from Machine Mart

Thanks for your review. After investigating this issue further it sounds like our third party carriers who are usually very reliable, let you down on this occasion due to the pre-bank holiday busy period. They tried to send you an update via SMS although we understand you never received this. We apologise for the inconvenience on this occasion and will pass your feedback on.
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Review by confirmed purchaser

Excellent Service

No problems. Quick service.
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Review by confirmed purchaser

Fast no hassle delivery

I bought a replacement pump for a pond - the on-line guide to the different types was good but would benefit from a greater explanation of flow - just what does 160 litres per minute mean from a practical sense?
One comment - my delivery was, I was advised by text, set for Good Friday when no one would be there. I could not find any way of advising the courier - would it be left or delivered again the next working day? In the end it was delivered the following Tuesday but some means of notifying Machine Mart or the courier would be helkpful - or a tracking number to see precisely where the parcel was.

All good though: arrived safely, pump now installed and working fine.
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Review by confirmed purchaser

Excellent product and service

Very quick delivery and good quality products. I look forward to returning to Machine Mart Ltd.
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Review by confirmed purchaser

Price, delivery and website great

A really good site with quick delivery, turned up on time and well packed, great, I would use again.
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Review by confirmed purchaser

Really easy online service and fast delivery!

I bought a sand blaster through machine mart online. The product came perfectly packaged in great time. The product is good quality at a great price.
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Review by confirmed purchaser

Not 1 single problem!

Easy stress free transaction. Easy payment and fast delivery :-) very happy customer. Will use again and again
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Review by confirmed purchaser

great service,fast delivery,easy online catalouge

Online catalogue is easy to follow and has a vast range of items..
Secure payment and super fast delivery
Will definitely be buying all my tools from machine mart in the future
Also the free catalogue with my order was greatly appreciated have already marked out my next purchases
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Review by confirmed purchaser

You've even managed to please a girl ordering from a very male website!

Really happy with the speed and service of my order. I can't complain about anything and will order agin if needs be!
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Review by confirmed purchaser

RUBBISH

I ordered a pump on next day delivery because it was important. and paid extra
it arrived two days later which resulted in loosing a whole days wage and having to explain to customers why I couldn,t make it.
helpline was no help either
Machine Mart

Reply from Machine Mart

We're investigating the reason for this for you. It sound like a courier issue. Thank you for your feedback and we apologise on their behalf.
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Review by confirmed purchaser

Easy to order, fantastic delivery!

Items easy to find on the website, order was easy to place. Text messages kept me informed of the progress of the order and the delivery time. Would reccomened Machine Mart.
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Review by confirmed purchaser

Very helpful, contacted me on delivery to arrange drop :)

Driver rang me when he found I wasn't at home and was very helpful in ensuring I received my goods on time, excellent thank you!
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Review by confirmed purchaser

Fantastic service yet again !!!

Cant fault Machine Mart at all,
The quality of the stock is very good and the service is fantastic,
My goods arrived promptly and well packaged too,
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Review by confirmed purchaser

First Class Product - First Class Service!

I have a problem with Machine Mart. I live in East Berkshire which is a 'blind spot' in terms of their stores as its about 45-60 minutes to either Twickenham or Swindon. Due to this, I have to rely on their mail order service, especially for smaller orders. Their service is reliable and efficient. Good are invariably excellent quality, they are well-packed and quickly dispatched. My only complaint is that they don't have a branch on the M3 corridor.

Machine Mart - Tools and Machinery Specialists

After Sales Support

Machine Mart goes to great lengths to ensure that every customer is totally satisfied. If you’re not totally happy with any product or service, then we want to know about it and will help. Please contact our Customer Care department on 0871 410 1280

Over 60 Superstores Nationwide

With more than 60 superstores nationwide, a dedicated telesales and an e-commerce website offering quality branded items at fiercely competitive prices, Machine Mart are the once stop shop for great value, quality tools and equipment.

Over 14,000 Products Online

The Machine Mart "Xtra" range contains over 8000 "Xtra" hard to find specialist products, not yet stocked in store or featured in our catalogue. These products can be purchased online, in-store or by phone. Look out for the Xtra logo on our website.

About this company

Machine Mart is Britain's Number One specialist supplier of Power Tools, Machinery & Workshop Equipment, shop in any of our superstores nationwide, online or call 0844 880 1250

Visit Machine Mart Ltd

sales@machinemart.co.uk

Call us on: 0871 410 1280
We live here: 211 Lower Parliament Street
NG11GN Nottingham
United Kingdom

Category

Machine Mart Ltd is ranked 72 out of 144 in the category

Machine Mart Ltd is ranked 458 out of 1036 in the category Home & Garden

Machine Mart Ltd is ranked 262 out of 504 in the category Leisure

Machine Mart Ltd is ranked 29 out of 40 in the category Tools

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