MADE.COM reviews

MADE.COM reviews

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Review by confirmed purchaser

Excellent lamp, speedy delivery, a seamless experience and very pleased with the quality.

The item was received sooner than expected. Three packages, very well packed and protected. The lamp looks great in the corner of my office bowing over my desk with a massive slab of marble to weigh it down. Very impressed by the quality.

I had a couple of questions about dimmer switches and bulbs after purchase and these were responded to quickly.

A great selection and will definitely use Made.com again.
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Review by confirmed purchaser

Style over comfort

Nice design but not very comfortable
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Review by confirmed purchaser

Very disappointing, inadequate finish

Table and chairs had to be returned/ replaced due to blemishes in the paintwork. Where there were no blemishes on arrival, after first ( very careful) use the grey paint on all items chipped off. What ere lovely pieces of furniture now appear ready to replace due to scratches after a few days. Complete waste of money!
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Review by confirmed purchaser

great purchase

it looks as good as the picture !
took a while to get here but was worth it
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Review by confirmed purchaser

Easy to use website and good customer service

Easy to use website and good customer service

If anything, the wait time for some pieces are a bit too long.
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Review by confirmed purchaser

Ordered, Paid, Delivered! Easy as 1 2 3...

Quick and easy transaction, well communicated throughout and great delivery options too. 5 stars!
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Review by confirmed purchaser

Clearly not realising what is going on -testing patience

I received the good which turned out to be faulty,I sent e mail and waited but received no response so had to phone. I was told they would re-order but he would have to check with supervisor they would confirm this was ok.and e mail me. So a few days later I made another call as nobody bothered to call me back and what a surprise I was told that nothing had happend . This time I have been reassured by receiving an e-mail that the re order is confirmed. However you now request an update on how happy my purchase is?
Well the service is testing,trying and stressful. Communication between departments might be something you need to improve.
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Review by confirmed purchaser

Good quality at a good price :-)

The furniture collection offers up to date designs and fabrics, that are fresh and fun but should also be durable and look good in years to come. The quality of the manufacture and materials seems excellent, and the help and support from the customer service teams was faultless. I am delighted with my sofa and would definitely recommend Made.com.
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Review by confirmed purchaser

All good!

No problems, all as it should be = happy campers!
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Review by confirmed purchaser

Product faulty despite continual denials by MADE

I bought a new office chair from Made.com. Its really comfortable but it wobbles. A lot. I contacted customer service and was told this was not a fault but a 'feature'. I could send my chair back and have £10 deducted for handling the return. No office chair I have ever bough has wobbled nor would I expect one to. Really not impressed that my attempt to get a faulty product replaced was met with a total denial that there was a problem.
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Review by confirmed purchaser

ACE furniture and home apparel

Just to say, thanks for lovely Ritchie sofa in Pink! JWaited a while but it's very cute and will get a chair to complement when I can afford.

If I were writing a review, guys this is what I would say!

Made have a unique portfolio of excellent, stylish looks from modern urban to retro; there really is something for everyone. Almost bespoke, definately Chic!
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Review by confirmed purchaser

Bad service, poor communication and mediocre product.

This is the first time I've shopped with Made and will probably be the last. Delivery was awkward to arrange and not very fast, despite being described as "Express" on the website. I emailed Made about it but they weren't really interested and just sent me 'cut and paste' style responses. When the bed arrived, I was quite disappointed, it looks very cheap and I'm already regretting my purchase but can't face the hassle of returning it now it's all unpacked. Very unimpressed with the overall experience and result.
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Review by confirmed purchaser

These bedroom chairs are excellent

These chairs look great in a bedroom and are comfortable to sit on. I would recommend them to anyone.
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Review by confirmed purchaser

you get what you pay for

Disappointed with the product- not fit for purpose. Returned for a refund. Made.com tried to charge me a £10 admin fee which I had to argue with (quoted consumer law until they backed down). Wouldn't order from them again.
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what a disappointment

I ordered a pair of Jonah chairs - quite expensive but thought they looked really funky in our new home, and had had some good press. Told there would be an 8 week wait. Fair enough, they looked worth the wait. 6 weeks in, a delay... Another 6 weeks. Hmm... Could really do with something to sit on. Oh well. Eventually delivery is arranged. The delivery guys are from another company, and won't let me check them before they leave. When I finally get through the mountains of packaging, the chairs certainly look pretty cool - but are completely uncomfortable to sit in! Really hard, seat far too deep, wobbles... A triumph of looks over function. Surely the point of an armchair is that, um, you'd want to sit in it? Apparently not. The "customer service" (I use the term loosely) was terrible, completely unhelpful. Insisted this is just "customer changed mind" rather than anything to do with the product, and charging £110 (yup, really) to collect them (apparently the pair of chairs now count as two items) 10 days layer, no time slot specified (ie, stay in all day, we'll come when it suits the company, not the customer). Yes, they are technically within their rights to do this. To add insult to injury, the woman in customer services added, "I'd never buy furniture online". Thanks. Not from made.com anyway.
MADE.COM

Reply from MADE.COM

Hi Wendy,

Although we do use a third party courier company they are all instructed to unpack the sofa and take away the packaging, thus giving you a chance to see the sofa before accepting it and not having to deal with all that cardboard. We're really sorry to hear that you're disappointed, returns policy aside we want every customer to be happy with their order. I think you have been given incorrect information about your collection fee, if you email me at contact@made.com I can get it sorted for you.

Thanks,

Callum
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Review by confirmed purchaser

Chairs took months to deliver and when arrived they were poorly finished

I purchased two Fjord dining chairs. They took 3 months to deliver and when they arrived they were poorly finished- rough edges and surfaces. I already have two chairs from Fjord and there is a big difference in quality between my old ones and new ones purchased. Considering the price and the quality of previous Fjord chairs I own, I was disappointed with these.
MADE.COM

Reply from MADE.COM

Hi Sarah,

Thanks for your feedback, the Fjord are a very popular range of ours and the last thing we want is for a customer to be disappointed. We appreciate the commitment you have made as a customer by making a second purchase and we hope you'll give us another chance. If you send in some pictures to contact@made.com we will get it sorted for you.

Thanks,

Callum

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Review by confirmed purchaser

lamp light

bought 2 of these one for friend one for me and have had several comments about where we got them they are so expensive in shops but these were a great price and just as good asked staff a question by email and they were very much on the ball in getting back to me thank you
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Review by confirmed purchaser

Great lamp. Bought as a gift and it wonderful.

There are a few marks on the inside of the dome if the lamp (beyond the texture), but the lamp is still looking great. As this was bought as a gift, it would have been nicer had the outside of the box not stated clearly what was inside. It took away much of the surprise.
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Review by confirmed purchaser

Great bed easy service

Bed looks lovely although it was a pain to put up. Came when they said they would.

Made For You

Direct From The Makers

Without the middleman, we connect you directly with designers, saving you up to 70% off prices at leading retailers – based on closest equivalent products in design and functionality, but which may differ in other respects, such as materials.

Uncompromised Quality

We work with fresh design talent to create our unique furniture collection. And then we find the best craftsmen to build it - often the same people who make products for top high street brands.

Fuss-free Returns

We're sure you will like your furniture, but if not, you can return it to us within seven days of delivery for a refund. Simply contact us with a brief explanation, and we'll arrange for it to be collected by our delivery partners.

All About Us

We think the high street and expensive designer brands give consumers a raw deal. That's because everyone along the way takes a cut, from agents to landlords. And you - our discerning customer - pay for that cut. So we're making a stand: taking on the high street to offer you original furniture design at affordable prices. Here's how we do it differently:

Visit MADE.COM

Get In Touch

Write to: contact@made.com
Call us on: 0845 557 6888
We live here: 45 Notting Hill Gate
W11 3LQ London
United Kingdom

Category

MADE.COM is ranked 57 out of 69 in the category Art

MADE.COM is ranked 77 out of 107 in the category Bedroom

MADE.COM is ranked 105 out of 119 in the category Decoration and Interior Design

MADE.COM is ranked 115 out of 154 in the category

MADE.COM is ranked 47 out of 57 in the category Lights

MADE.COM is ranked 41 out of 53 in the category Living Room

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