maybe i was lucky
I ordered a sofa from made.com; yes it took 10 weeks or so to arrive, and I had to screw the feet on myself (the horror), but it is a lovely sofa, gorgeous fabric and was a very good price. I had read bad reviews of HDNL and was apprehensive but everything turned out fine. So maybe I'm lucky but I really found it all to be fine. The only downside is at three months later the thing still reeks of factory chemicals, but I guess that will fade over time.