Never having used made before I thought they were ok except for the way they packaged the framed limited edition photo that I bought. The corners were not protected so it arrived slightly damaged. I deliberated for ages about whether to send it back but in the end decided that it wasn't worth the hassle because I wanted to put it up quickly before my house warming party.
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I am sorry to hear your limited edition print has arrived damaged to you. We do like to pack our fragile items well but sounds like we had an issues with packing this one. I hope the photo went down well at your house warming and if you can send us a photo of the damage to firstname.lastname@example.org we'll see what we can do for you.