MADE.COM reviewed by

1 Reviews

Review by confirmed purchaser
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars

Good product, rubbish dispatchers!

I ordered
Arche Floor Lamp, White. Product code: FLPLIN004WHI-UK .

This came in three boxes. However

Mistake # 1: The base was not for the Arche floor lamp, but for another lamp.

Mistake #2: Then, instead of sending the correct base and picking up the incorrect one, you sent a whole new Arche floor lamp (3 more boxes). Of course I told the delivery man that I just wanted the base, and could he please also take away the incorrect base, but he said was not allowed to do this. So I accepted the whole 3 boxes. He then had to return a few days later and pick up the incorrect base, plus the other two boxes that we already had.
    MADE.COM
    TrustScore 7.6 / 10
    5,777 Reviews

    Reply from MADE.COM

    Hello Chris

    Unfortunately we do have to despatch entire products, and couldn't break up the lamp to send just the base.

    That said though, you should have been able to refuse delivery of the other 2 boxes, as is your legal right, so it is very disappointing to see that the driver took this, incorrect, standpoint.

    Of course we will make sure that our despatching from the distribution centre does not make these mistakes again, but we will also use your comments to ensure that our couriers are adhering to the rules that they have to abide by.

    Best wishes

    Chris
    Comment (?)