This is the second Percy Scoop leather chair we have bought from MADE.com as we loved the first one so much. I would say the second one does not appear to be such good quality as the first but nevertheless it's a great chair.
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We do quality control items as they're made and leave us, but sometimes the odd mistake or issue does elude us unfortunately. It's a shame to hear that you're not as happy with your second Percy as the first, but if there's anything wrong with it, please do send us a picture over to firstname.lastname@example.org and we'll be more than happy to take a look and see what we can do.