Reply from Magazine Group
[REPLY]
- Reviews (2)
- Janet Stocks
- Nottingham, GB
- 1 Review
Offers not fulfilled
Was offered a £5 WHS voucher if I ordered Readers Digest on 3rd Dec 2010. It is now 25th Feb 2011 and desipte several emails and a letter through the post, all I have recieved is an email from Kayley in January to ask what sort of voucher I was expecting to receive, since then no response at all. Do they not know what offers are being sent out to customers - they emailed the offer to me in the 1st place !!
-
- Chris Burton
- Manchester, GB
- 4 Reviews
Christmas Gifts Ruined By Incompetance
I order 2 magazine subscriptions from Magazine Group as presents for relations at Christmas. The order was placed on their website on 30th November and I received a confirmation email telling me which card would be debited and which issue my subscription would start with.
A week after the subscription should have started and I was made aware no magazine had been delivered to either person so I chased Magazine Group. Initially they fobbed me off telling me I had to called Holland to deal with Time Magazine. I did, and after much searching Time couldn't find the order. I called Magazine Group back and was told they'll escalate and report back with a solution in 48 hours. Needless to say they didn't.
I called them again a week later and was told they only act as an agent and due to data protection laws cannot chase up problems on customers' behalf.
What's the point in using them?
The orders don't get actioned;
If there's a problem they can't/won't help.
AVOID MAGAZINE GROUP AND THEEPM (PARENT COMPANY) AND GO DIRECT TO THE PUBLISHERS
Is Magazine Group your company?
Get to know your customers. Simply claim your company now. Get real customer insight and respond to your reviews. It's free.
Try out Trustpilot's exclusive tools for gathering reviews-- get started with our Kickstart service! And remember, responding to your reviews is absolutely free. Learn more
