[REPLY]
I just had the most amazing experience with Maglite.
I've had the two biggest Maglites for 20 years. A few days ago, I discovered that the batteries had leaked in both Maglites rendering them useless. I haven't used them for a while.
I searched the internet looking for a possible solution, when on Maglites www I read that they will exchange Maglites if it was Duracell batteries that had leaked.
I was a bit sceptical, since it was so long ago that I bought the flashlights.
I sent them to Maglite in Denmark, and two days later i received two brand new Maglites.
To me, that is customer service that goes above and beyond what I had expected even in my wildest dreams.
Thank you!
Get to know your customers. Simply claim your company now. Get real customer insight and respond to your reviews. It's free.