I just had the most amazing experience with Maglite. I've had the two biggest Maglites for 20 years. A few days ago, I discovered that the batteries had leaked in both Maglites rendering them useless. I haven't used them for a while. I searched the internet looking for a possible solution, when on Maglites www I read that they will exchange Maglites if it was Duracell batteries that had leaked. I was a bit sceptical, since it was so long ago that I bought the flashlights. I sent them to Maglite in Denmark, and two days later i received two brand new Maglites. To me, that is customer service that goes above and beyond what I had expected even in my wildest dreams. Thank you!