Ordered and received a mailbox early Sept. Found we needed the post, ordered and have a confirming email that it shipped on 9/25 and my credit card was charged. Never received. Today called their 800# "temporarily unavailable" recording. Tried their website, it's down. Anyone aware of them going out of business? 10/27 Update: American Express has credited my card for this purchase which leads me to believe this company no longer exists. If anyone else is in the same situation, you may want to call your cc company!
I made the mistake of buying a mailbox without doing background checking on the company. The company claimed to have my mailboxes in stock (they didn't). The company would not cancel my order while checking to see if the mailbox had been mailed out. (I believe that the mailbox was mailed out after I wanted to cancel the order.) The ad was confusing, and the mailbox was too big, too heavy, and could not be wall mounted. And they charge shipping both ways for any returns. This amounts to more than 50% of the cost of the mailbox in my case. The one bright note was the person I dealt with at the company. Her name was Shelly. She was very polite and professional.
I purchased a mailbox from mailboxixchange.com, opened it, realized it was way too large for the installation site, and then had a shipping company repackage it the next day in its original box less the clear plastic bag it had come in (which I had inadvertently torn). This is the email I received about a week later: "Our warehouse received your return, but unfortunately this was not received in new condition. I have attached photos of the mailbox showing where it has been scratched. Our warehouse has agreed to accept the return back, however there will be a 30% restocking fee ($83.40) deducted from your credit." That's in addition to the $30 the company charged me for their original shipping costs and the $20 it cost me to ship back. I did not scratch the mailbox, though in the photo the company rep attached it does appear slightly scratched on the back. Not sure when or where this occurred, nor are they, but they know who to charge: me, the person whose money they still happen to have in hand, 2 weeks after they received the mailbox. Like night compared to Amazon or Zappos's day. Will never do business with another small-fry internet retailer again.
Update: Very nice customer service rep told me she would look into whether the package was damaged in shipment and later told me warehouse is claiming it wasn't. Company refuses to refund me any more than $130 on a $250 purchase (I've yet to be refunded anything.) Rep is suggesting I pursue a claim with the Mailboxes Etc who boxed it for shipment but of course I have no evidence they scratched it, and that's exactly what Mailboxes told me. Really terrible experience. I've certainly learned my lesson about only using reputable and trusted internet retailers.
I purchased mailboxes from this company because of their promises of customer service, fast, free shipping, and hassle free returns. Their on line chat claimed that one mailbox would take two weeks, but in fact it is still not here and I am told it will be shipped 5 weeks after I ordered it! When I called to process a return, I was told that the mailbox I had ordered was not returnable, and that this is shown on their website. I informed the customer service representative that this is not the case -- on the contrary, the website indicates that it is returnable, and indeed that the on line chat person told me so as well before I ordered it. I first called to arrange the return on December 28th, and today, 4 days later, I still have not received confirmation. I am told that the manager will return tomorrow, but I am sending it all back with documentation of my efforts. What a pathetic excuse for an on line merchant!
Purchased a Greg Hentzi copper mailbox. The product is perfect and even better than expected. We were a bit concerned the mailbox would be a bit to flashy for our tastes, but we have found it to be just right. A high quality product that looks as if it has been there for a number of years. Fits in perfectly with the neighborhood and we constitantly receive comments about the uniqueness and how good it looks. With most other homes having the traditional black mailbox, ours really stands out. Very pleased...
The mailbox looks great - my only issue would be that the platform it screwed into, which had the exact width, had to be trimmed down because the mailbox would not fit due to the rivets used to secure the cover to the mailbox.
I did a fair amount of research trying to find just the right locking mailbox for our house. Mailboxixchange.com was both informative and priced well. Once I ordered I received several email updates and my new mailbox arrived promptly as promised. I have already recommended them to my neighbors.
To find a mailbox that opens both front and rear is rare, but I found the perfect mailbox. It's metal, not plastic and the price was well worth this mailbox. It came in less than a week of ordering. My client is very pleased with his purchase since he was trying to find one that would allow him to have a safer way to get his mail (his mailbox is on a very busy roadway and has poor visibility). I ordered numbers for both sides and when these didn't come with the order, I phoned and was told these came from a different company and that they would track the order. Within minutes, they sent me the tracking number and I know that they are on the way. Thank you to their customer service!! I will do business with this company again!
I recently ordered a mail box on line and have installed it. It was manufactured in my home state MI and as most people know, MI has severe unemployment. The mail box is of top quality and your company customized it to my exact request. The superior quality of this product could not be purchased in the "Big Box" stores.
It has been two months and I STILL have not received my order. First, they sent it to the wrong address. It was returned to them and they wanted to charge me again for shipping; I paid again and they sent it to the incorrect address AGAIN. It is two months and I'm still waiting for my order! Also, they constantly address me as "Mr. Dr. Andrea ______" This is not a big deal, but it points to their vapid customer service and poor customer relations.