I was very happy with the service and the product that I ordered. One minor glitch. The nuts that were sent to attach the mailbox to the cross member were not correct. What was sent was cap nuts which didn't allow me to tighten the unit completely. I had to go out and find the correct nuts in order to attach the mailbox. Also I did not receive the end caps to cover the nuts. Minor issue but annoying. However; I would still recommend you to a friend.
Maybe I'm wrong but this mailbox does not look or feel like it is worth $350. The main thing that is wrong with it is the lock. The keys were stuck in the lock when it arrived. I couldn't get them out. When My husband got home he was able to remove them but there is a really loud clunking sound when you turn the key to lock or unlock and I can't even turn it. The way it works is that there is a slot where this metal hook goes in. Everything about it looks so cheap! I can't believe someone didn't test this to see if the lock worked before it was sent out!!!
Mailbox was shipped with a manufacturing defect. I contacted the service representative who asked that I e-mail photos of the problem. I did this immediately and was promised a response in 24 hours. Seven days later and three e-mails from me I was told they would issue a tag to recall the product- still no response on when or how. I finally installed what was shipped since there was no timely resolution.
Mailboxixchange has poor customer service and I wouldn't use again.
I was very pleased with the selection, ease of ordering, and fast delivery. I am very happy with the product that I purchased and would definitely recommend and make future purchases from this company.
Like I said Mayne post is junk. What you call a full kit is far from it. You have to modify the post and but your own bolts to attached mailbox. My post moved 3 or 4in in each direction and yes sold 4x4 wood post is straight and does not move. Very disappointed would never purchase anything from your company again. Mike