Mailboxixchange reviews

Mailboxixchange reviews

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6.8
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Review by confirmed purchaser

Great looking mailbox

The mailbox is very nice and will loook wonderfull on the house.
Thank You
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Review by confirmed purchaser

exactly what i ordered and needed,

go check if they have what u need.
mailboxixchange.com

Reply from mailboxixchange.com

Thank you for your purchase and review. Have a great day!
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Review by confirmed purchaser

Still haven't received my order.

I really can't say much about this company. Except I ordered my mailbox over a week ago and thought I would have it by now.
mailboxixchange.com

Reply from mailboxixchange.com

Diane,
Thank you for your mailbox purchase. This item takes approx. 2-3 weeks to manufacture and then approx. 1-2 days for transit. We are still processing your order and will promptly email you a UPS tracking# when the item leaves our Michigan facility.
Have a great week and please consider revising your review upon receipt.
Thank you again!
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Review by confirmed purchaser

I was satisfied but ............

I was very happy with the service and the product that I ordered. One minor glitch. The nuts that were sent to attach the mailbox to the cross member were not correct. What was sent was cap nuts which didn't allow me to tighten the unit completely. I had to go out and find the correct nuts in order to attach the mailbox. Also I did not receive the end caps to cover the nuts. Minor issue but annoying. However; I would still recommend you to a friend.
mailboxixchange.com

Reply from mailboxixchange.com

Thank you for your purchase and review. Have a great day!
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Review by confirmed purchaser

lack of communication

I e-mailed on 9/14 to find out the status of my order and have yet to received a reply. Order #98826
mailboxixchange.com

Reply from mailboxixchange.com

Steven,
Thank you for your purchase. Your order is scheduled to ship on 9-24-2012. Due to the color chosen, this does add to the lead time. We will email the tracking once it is available.
Have a great day!
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Review by confirmed purchaser

Customer service is lagging in response to return inquiry

It would be nice for a person to follow up on e-mails. After all a job of customer service is to take care of customers.
mailboxixchange.com

Reply from mailboxixchange.com

Alan,
Thank you for contacting our staff regarding the status of your return/credit. We do see that a contact was made on Friday at 10pm. Because this request was "after hours" we were not able to begin assisting until this morning when we opened. A customer service associate is assisting and does understand the priority. You should receive a response in 24 hours or less.
Thank you.
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Review by confirmed purchaser

Easy ordering & quick delivery

This was the 2nd order I've placed through Mailboxixchange, both were good experiences. Products arrived quickly and as described.
mailboxixchange.com

Reply from mailboxixchange.com

Thank you for your purchase and review. Have a great day!
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Review by confirmed purchaser

Lousy delivery

I ordered the mail box on 2nd Sept by sending a personal check as of today 15 Sept I have not received my mail box although the ground transportation as advertize is only 5 days.
mailboxixchange.com

Reply from mailboxixchange.com

Thank you for your purchase. We received payment for your order on 9/7/20012, and the order was processed the next business day, Monday 9/10/2012. These typically take 5-7 business days for processing and 1-5 business days for transit. Sometimes with the personalization it will take a few extra days. Your order is scheduled to ship from our warehouse in Alabama by the end of this week. We will email the tracking once it is available.
Have a great day!
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Review by confirmed purchaser

arrived in great time.

Order arrived in a very short time and product was just what I ordered.
mailboxixchange.com

Reply from mailboxixchange.com

Thank you for your purchase and review. Have a great day!
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Review by confirmed purchaser

So beautiful, love it.

I wish it had come with a system to attach it to our post but I do realize there are many different post sizes, types etc.
mailboxixchange.com

Reply from mailboxixchange.com

Thank you for your purchase and review. Have a great day!
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Review by confirmed purchaser

I was expecting a lot more from a $350 mailbox!

Maybe I'm wrong but this mailbox does not look or feel like it is worth $350. The main thing that is wrong with it is the lock. The keys were stuck in the lock when it arrived. I couldn't get them out. When My husband got home he was able to remove them but there is a really loud clunking sound when you turn the key to lock or unlock and I can't even turn it. The way it works is that there is a slot where this metal hook goes in. Everything about it looks so cheap! I can't believe someone didn't test this to see if the lock worked before it was sent out!!!
mailboxixchange.com

Reply from mailboxixchange.com

Joy,
Thank you for your purchase and review. Although, we have no intentions of sending faulty product this situation can occur in the normal process of manufacturing. We are going to have the manager of customer service contact you regarding the issue to work towards a sensible resolution.
Thank you for your patience.
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Review by confirmed purchaser

Don't use

Mailbox was shipped with a manufacturing defect. I contacted the service representative who asked that I e-mail photos of the problem. I did this immediately and was promised a response in 24 hours. Seven days later and three e-mails from me I was told they would issue a tag to recall the product- still no response on when or how. I finally installed what was shipped since there was no timely resolution.

Mailboxixchange has poor customer service and I wouldn't use again.
mailboxixchange.com

Reply from mailboxixchange.com

We are going to have an associate contact you regarding this situation, which is completely unacceptable. We apologize and want you to know that we have every intention of making this right with you. Thank you for your patience and purchase.
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Review by confirmed purchaser

High quality products and very good customer service.

High quality products and very good customer service. Customer service reps are very helpful and patience. I love my burgundy mailbox. I will and have recommend Mailboxixchange to family and friends.
mailboxixchange.com

Reply from mailboxixchange.com

Thank you for your purchase and review. Have a great day!
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Review by confirmed purchaser

Exceeded my expectations

Mine was a difficult order and they worked with me to fill it. Thanks for the service and a great, great product
mailboxixchange.com

Reply from mailboxixchange.com

Thank you for your purchase and review. Have a great day!
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Exceeded expectations

Representative that worked with us - placing order - went above and beyond - absolutely would recommend - product excellent -extremely satisfied -
mailboxixchange.com

Reply from mailboxixchange.com

Thank you for your purchase and review. Have a great day!
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Review by confirmed purchaser

Very pleased.

I was very pleased with the selection, ease of ordering, and fast delivery. I am very happy with the product that I purchased and would definitely recommend and make future purchases from this company.
mailboxixchange.com

Reply from mailboxixchange.com

Thank you for your purchase and review. Have a great day!
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Review by confirmed purchaser

Love my new mailbox.

Mailbox and house numbers are sturdy and beautiful to look at.
mailboxixchange.com

Reply from mailboxixchange.com

Thank you for your purchase and review. Have a great day!
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Review by confirmed purchaser

Mailbox was fine but Mayne post is a piece of junk

Like I said Mayne post is junk. What you call a full kit is far from it. You have to modify the post and but your own bolts to attached mailbox. My post moved 3 or 4in in each direction and yes sold 4x4 wood post is straight and does not move. Very disappointed would never purchase anything from your company again. Mike
mailboxixchange.com

Reply from mailboxixchange.com

Michael,
We appreciate your business and for taking the time to express your thoughts. Your return request is being handled promptly by our Customer Service staff and we apologize that you were not happy with the post. This is a vinyl product and does require installation over a 4x4 post. Additionally, this package is very popular and we have not yet experienced this complaint. If you are interested in swapping out the Mayne post for a Whitehall Products matching post, please let our staff know.
Thank you.
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Review by confirmed purchaser

Best customer service ever

Fine product, quick shipping, excellent customer service, quick, helpful responses to all queries that arose about the order.
mailboxixchange.com

Reply from mailboxixchange.com

Thank you for your purchase and review. Have a great day!
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Review by confirmed purchaser

Coolest Mailbox Ever

I order my mailbox and house numbers with instructions not to arrive before a certain date. My instructions were followed perfectly and I love my product.
mailboxixchange.com

Reply from mailboxixchange.com

Thank you for your purchase and review. Have a great day!

mailboxixchange.com Details

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