Our second order for trees, this time a Lilac tree and another arrived as our first order within the time limit as promised with no damage. Special mention must be made of the delivery firm, Tufnells, who without question have, over our two orders, been the best we have had out of a considerable number (some of whom are terrible!)
Second time I used Mail Order Trees, the plants have been excellent and better than any I have seen in my local garden centres.
Service has also been really good, always kept up to date and fully informed about the deliveries
Will definitely use again for major plant purchases already planned for next spring.
The plant arrived exactly as it was planned, in perfect condition. The plant looked healthy and it was packed beautifully to protect the plant. My plant was in a 10 ltr pot and it seemed in a better condition than by from a garden centre. Thank you for your service.
Would certainly recommend this method of buying mature trees
Despite pressures placed upon them by the number of orders placed, the fine weather and a Bank Holiday weekend my trees arrived when they said they would and in perfect condition. No garden centre I have ever been to can match them for price or quality and Steve, the poor chap on the other end of the phone who was rushed off his feet, had time to answer questions and check out details for my order, AND remember my my name. 100% for effort, 100% for service and 100% for quality products.
tried to get a replacement for magnolia stellata ,memorial tree, (as the other one died)
steve recommended a 'lennei'. i then found out it can grow to 30 ft which would be too big to fit easily in a pot- it does not say this on website, could we change for stellata? replace like for like,steve said yes , but was given a sad looking small bush, not the beautiful hoped for tree with delicate large pink n white flowers, just been messed about on this very upsetting thing
have been offered a replacement weeping cherry so that might be a bit better, (they dont do single stem magnolia tree)
not handled very sensitively, steve has apologised but not good experience
Delighted to have a butterfly magnolia in my garden at last. Mail order trees sent a superb specimen very efficiently, intend to use them again and again to send trees to friends on special occasions.
this was the thank you memo i sent the day of receipt:
trees arrived today: they are superb.
when i ordered from you, i'd just had a 4 week tousle with a local garden centre who had taken 6 weeks to tell me that they couldn't deliver, and i still haven't been refunded...
to then order from you, to order and receive within the same working week, with prompt, efficient and courteous service, was a most welcome contrast. you even took a late change to the order in your stride.
the trees are gorgeous, the packaging gave them excellent protection, and they comfortably surpass published expectations in terms of spec.
I ordered two 6 foot trees. A very poor attempt was made to reach my house and they were left with strangers at a farm over a mile away. I then had to get both trees in very larger boxes, in my very small car a mile away , wedged in the back of the car, with open boot, driving home hoping that they would not fall out of the back when driving up the hill.
Very disappointing after spending a lot of money.
first class service, excellent plants, you won,t be disappointed, give them a go, you have nothing to loose, great communication, and a very fast service.
Ordered an olive tree online but phoned first to check stock. The tree was shipped promptly and received within three days. The tree was shipped in a good quality box and was of very good quality. I would order again from these suppliers.
We used this company at our other house and were delighted with the trees we ordered then. So we went back to them for trees and shrubs for our new home. We knew we would get good service and good products.
Fantastic service and prices that were unbeatable, ordered three trees and three plants from their large selection, all arrived when promised and were very well packaged, in fact it took longer to unpack them than it did to plant them in the garden, would not hesitate to use this company in the future.
I ordered my tree on a Wednesday evening and it was delivered on the Friday - packaging was perfect, the tree was in great condition and a week after planting looks very healthy. I wouldn't hesitate to recommend Mail Order Trees.
We now have our Spire Cherry and it is planted and looking good. It is a very good size and the desription by your company was acurate. The packaging was great and the tree arrived in excellent condition. Thank you
I feel the range of products offered by Mail Order Trees was comprehensive having visited all the nurseries in my area I could not get the trees and shrubs I had researched and decided I wanted for my new garden. When I placed my order they came very quickly and each of the plants was well packed and once I had unpacked them they all looked very healthy plants. I would certainly recommend this site to you.
I ordered a laburnum tree. It arrived a few days later and was about 7 feet tall, very healthy with lots of new shoots. It was extremely well packaged in a large pot and a very tall strong cardboard box. Inside the box, some transparent tape similar to clingfilm had been wound round the branches to protect the new shoots. I am very pleased with my new tree and would not hesitate to order from this site again.
The trees were just fine, and to the expected specificaiton. The only minor quibble I have is that the instructions on where to leave them if we were out were ignored, though this wasn't a big issue.
This was probably because those instructions were on an A4 delivery note folded in half in a plastic wrapper and hence invisible to the courier.
Great quality trees, quick delivery, fantastic service, we will use these again without fail.
I ordered two Magnolias. Great status communications regarding my order. They arrived quickly and were very well packaged, the kindly delivery driver even carried them right into the back garden. Delighted with the quality of the magnolias, they are a really good size and the best price by far that I found online.
Will definitely order again.
I am delighted with mail order trees. My brother ordered trees and shrubs last autumn and they were all excellent, so I ordered some myself this spring and am similarly impressed. The tree, Prunus serrula, in particular, is well shaped and will develop, I imagine into an attractive specimen.
I have ordered on 5 occasions and have been delighted every time, even the out of season smaller trees which were reduced to a very reasonable price are growing beautifully.
Would recommend to all.
Mail Order Trees really care about getting good quality plants and trees to you as quickly as possible. Any questions and they answer the phone quickly and deal efficiently with whatever you require. All trees supplied have been healthy and vigourous.
Having gone to a local highly recommended garden nursery to, unsuccessfully, find a particular tree a friend recommended this mail order company. The tree arrived by return of post and is excellent with healthy growth and a very good rootball. Will definitely use again.
Trees arrived safely and as an apology for being late two lavenders were included. All now planted happily with the other members of my plant family.
These plants arrived 3 days after I ordered them, beautifully packed in an upright box. I thought the service and the plants were excellent, and would definitely use mail order trees again.
We bought a pineapple bloom tree at a fair price. We were a little concerned about a hand written note saying that the tree would be all right despite the poor quality of some leaves after the extended winter but I felt this was simply caring concern. The tree has simply shot way since it has been planted and looks wonderful. Thank you.
PS the tree was well protected for delivery.
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