Been using Majestic for years. Always find the staff helpful and often they have useful &/or interesting wine suggestions. Also free delivery which with my local branch (Peterborough) is very flexible. Soon after I've place my order on-line they ring to see when it's convenient to deliver.
At the shop they always carry the case(s) out cheerfully.
Nice shop, nice people, nice wine!
My first job after graduating was with Majestic, so always had a soft spot for them. Sadly, they've reached a size where they don't have the interesting wines they used to sell. Over-reliant on constant promotions and special offers - seems to be 20% off half the store each time I go by, just gets irritating.
Always been surprised how much the customer experience has changed over the years too - I've been to both Harrogate and York in the last few years. No longer is there a 'Good Morning' when you walk in. I've never been approached to offer help, nor has either store ever mentioned the option to taste the wine on the tasting counter. Just don't seem that interested. I guess they don't have Steve Lewis as area manager any more!
Shame really as with the demise of Oddbins et al, there should be a role for a major chain, but guess I'll stick with the ever-excellent Wine Society.
You can buy on-line but their stores are the best place to get advice from young staff. They were once wine merchants and only allowed to sell by the case. They kept this pretence going for quite a time after becoming off-licences but now sell a minimum of 6 bottles of wines or spirits (company policy) this means you need a car, strong arms or a local store that will deliver only 6.
Good selection of wines at (mostly) good prices, especially if on offer. Sadly, no longer the quirky bargains that used to arise when they bought, for example, much of the Swedish national wine cellar. Wines on taste every day but not necessarily the ones you would want to taste. Fine Wines in some stores and those without a Fine Wine section will order them for you.
If your local store is out of a certain wine they will try to get it from the centre or from nearby branches.
Also beers, spirits, soft drinks, glasses loan service.
The next best thing to a proper local wine merchant. If you've got one near you - use it
A great way of buying wine on line - but the best bargains are to be had by signing up for their regular email which gives you the latest deals.
Buy several cases at once and have them delivered to your door - I have found the local shop (where online orders are sent) to be ultra helpful - ringing before delivery to ask about the delivery day and place to leave stuff etc.
If you like sauvignon blanc, their Fairleigh Estate Marlborough is exclusive and is incredible value.
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