My first job after graduating was with Majestic, so always had a soft spot for them. Sadly, they've reached a size where they don't have the interesting wines they used to sell. Over-reliant on constant promotions and special offers - seems to be 20% off half the store each time I go by, just gets irritating. Always been surprised how much the customer experience has changed over the years too - I've been to both Harrogate and York in the last few years. No longer is there a 'Good Morning' when you walk in. I've never been approached to offer help, nor has either store ever mentioned the option to taste the wine on the tasting counter. Just don't seem that interested. I guess they don't have Steve Lewis as area manager any more! Shame really as with the demise of Oddbins et al, there should be a role for a major chain, but guess I'll stick with the ever-excellent Wine Society.
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