Mamasandpapas reviews

Mamasandpapas reviews

Low
3.2
from 0 - 10
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Very misleading information when buying online from Mamas and Papas

Today I bought a rug from their website on the click and collect in one hour delivery option. I used their online tool to check it was available in my local store and then this was confirmed on the payment screen - so paid for it. I then received and email acknowledging my purchase and saying the rug would be ready for collection in one hour and I would receive another confirmation email. I then immediately received an email from the store saying they had none in stock - would l like to come and look at their ex display stock of this rug and have one or otherwise I need to wait 7 - 10 days for my item to arrive! Very poor - especially as they took my money on the basis that it would ready for collection in one hour! I am very disappointed.
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Thieves

The worst customer service i have ever came across. ordered a rocking horse as Xmas present for my little boy which have never received and now can not get my refund for 7 weeks!! first horse we ordered was delivered to the wrong address and we been called liars as we apparently have received it and just saying we did not get it.after we have managed to prove it wasn't us who signed for it they promised to send us a new toy, which again didn't arrive on time. ended up going to the shop and buying one as it was xmas eve and still no horse for our boy. now we can not get our refund as it is apparently too difficult to give the refund for orders ordered online!!! thieves that's all i can say..no toy no money and massive telephone bills after a number of phone calls with no result still. shame on you mamas and papas!!!
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No Spares Parts Available.

We have the Riverside collection for our boy, who is nearly 5, and the wardrobe door hinge broke. We traveled to every DIY shop and bedroom and bathroom store there is around Sheffield, Rotherham and Derbyshire, to which they all said it was a specialist part and to go back to Mamas and Papas, which I did. I called their customer sales team only to be told that, any spare parts are only kept for 2 years and there was nothing else they could do. I said surely for a children's bedroom furniture set (very expensive, but anyway), something is bound to break or fail longer then that period, but she said they could do nothing to help. My reply was it is disgusting that Mamas and Papas do this, when other manufactures have a least 5 years of parts production, before they even think of stopping production, so we are now stuck with a nursery with a bed, draws, shelving and a wardrobe with a missing door, with no chance of getting a replacement bracket to make the room look as it did.
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Total lack of customer service and understanding

I usually rave about Mamas and Papas and everything pretty much for all 4 of my children has been from here - however I usually shop in store.
This time, to save dragging 4 kids down the motorway to the store, I decided to buy online - paying the £4.95 postage which I think is way too high considering the products themselves aren't exactly cheap either.
Well, after receiving an email saying my order will be delivered on Friday and it not turning up, numerous calls to the customer care team all of which I was promised a call back to explain what was actually going on and when my order will actually make an appearance - none of the calls were returned - I had to keep calling back - to an 084 number costing a fortune.
Now on Monday night, and still none the wiser as to when my order will be delivered or where it is. No calls back either. I have now managed to get hold of the email address of the CEO so I have emailed him and the customer care team - lets see if I finally get a response.
Totally disappointed and they have now lost a valuable customer.
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Bad Service....Promises broken on 3 occasions and still no furniture!!

So far my experience has been bad, I've bought several things from mamas and papas, on every occasion items have been out of stock then supplied with promise dates that have not been delivered on.... the sales person is either lying or the company is just run by poor management. Ive just been notified that my delivery has once again been delayed ( 3rd time ) thats 2 months over due...

In my previous business experience companies that continue to fail with supply are the ones which have financial difficulties...

Are mamas and papas going bust?
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Customer service? what is that?

Stuff has attention span and memory of a squirrel. Many promises were given none were kept. No apologies from store manager either. Will avoid in the future.
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Really Disappointed

Bought a nursery set (cotbed, drawers and wardrobe) from mamas and papas. The furniture is damaged and there are parts missing as well. I have waited a long time for delivery of the set and am now 10 weeks away from my due date and facing the prospect of an incomplete nursery thanks to mamas and papas. WOULD NOT RECCOMMEND BUYING ANY FURNITURE FROM THEM!!! I wish I had read the reviews before buying as well as there are a lot of people that are disappointed with the furniture set that I have ordered, its not just me!!!
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Good but improvements can be made!

I love Mamas and Papas products and if their snooty shop staff and online problems could be rectified in some way then they would get a full 5 stars from me.
Like I said the products overall are very good, fashionable and functional and both my girls have loved everything I have bought from there. My most recent purchase the Ziko Frankie stroller in pink is fab, good quality and sturdy! However the delivery system leaves a lot to be desired! I get sent an e-mail saying it has been shipped but there is no tracking number or any other details. I have just ordered the Baby Snug in Raspberry and simply got an e-mail saying it should be with you in 1 day! Well it hasn't arrived today and I'm a little bit miffed, no tracking data or anything sent! All they need to do is have a 'track my order' bit like other companies and when the item is dispatched add the tracking number! It's not hard!!
Next the staff! Well the shops are lovely, really well laid out and have a variety of items laid out so you can 'touch and feel' so to speak! However th staff can be a bit obnoxious sometimes. I have had two completely different experiences in the same store, the first when I was in jeans and t-shirt and the staff could not have been more rude, in fact they completely ignored me! The second whilst I was wearing my work gear which is typically a suit or similar! They were all over me that time! In my opinion if you look like you have money then they are all over you!!
So Mamas and Papas add a decent tracking facility to your website and tell your staff that just because I wear jeans and a t-shirt on my day off it doesn't mean I can't afford your products!! Then you'll have 5 sar service to be proud of!
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pram repair

Had bought very expensive pram (travel system) from them. Which needed a small repair.
Took it back to the store paid a small fee for repair as pram was out of warranty!
On going back to collect repaired pram, there were marks on it that had not been there before!!

No problem for the store manager!!
He just gave me a brand new pram there and then :)
Wish all stores were that easy to deal with.
Highly recommend them!!
Their prams are excellent.

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Mamasandpapas Details

About this company

Mamas & Papas is the leading brand for prams, pushchairs, car seats, cots, highchairs, nursery furniture, bedding and toys.

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Mamasandpapas is ranked 75 out of 75 in the category

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