We went to a few places, but none really had what were looking for - even thought that it might not exist!
Manchester Fireplaces has a great selection, they were extremely helpful in helping us figure out the best look and function - giving us the fireplace we wanted!
Helped my wife and I explore the options given that our preferred choice of a fir roughly 300mm off the floor with a 300mm cill was no longer allowed by law - we explored various other options. Settled on a traditional fireplace but with glass fronted fire for better efficiency. The fitter found a huge hole at the side of our existing fire back (internal chimney) and sorted it all out for no extra cost.
Great service - definitely recommend them.
The only slight criticism I would make is the goods did not arrive when I was told they would. I had to chase them up but I got an apology for the lateness which was fine. The fireplace is beautiful and admired by everyone. Two people took the name and address of the showroom in Levenshulme as a result.
We were recommend by a friend to come to manchester fireplaces as we needed a new fireplace when we got there the man who helped us was was nice helpful had really good customer service skills really new what we wanted when we explained what we was looking for in our new fire the price was good and he even helped us with giving us the choice of names of gas fitters would defo recommend to friends and family really happy we went here many thanks to manchester fireplaces.
Staff were really helpful when we were looking for a new fireplace, even giving us advice on the brickwork which we needed to do. The item arrived when they said it would from the supplier, unfortunately the hearth had a little chip in it but this was no issue and when we spoke to them, they offered to swap it for us the same day - great service and good prices too, definitely recommend! Fireplace looks stunning, thank you.
From ordering to delivery was worth 10 out of 10
The staff in the showroom were every helpful & arranged fitting of my new gas fire as well as removal of the old one. It looks fantastic & couldn't fault the service. The fire is in within 3 weeks of my first visit to the showroom.
Prompt, efficient delivery and courteous service. Very good comms all round. Fitter fully explained any issues, risks and solution options and was very knowledgeable. Only reason for not giving 5 stars was that fitter left very heavy old fire in living room for owners to remove. Would use again.
First class service and the goods were exactly as promised - this is important when you are travelling a long way to collect.
The builder was happy with the items and they are now fully fitted and installed.
Not a criticism, but we actually went to the wrong shop further along Stockport Road to start with and had some difficulty in finding the shop because the road is so busy.
Exact electronic directions might help - you might be losing some business because of this confusion.
Help and information very good. Service also.
What an excellent service. The owners are polite and had a firm knowledge of what the customer likes as well what option would be best suited to their requirements . The whole process of purchasing and installation was a pleasure. Well done Manchester Fireplaces from a very satisfied customer.
The Manchester Fireplace Company came to the rescue just a few days before Xmas when I needed to replace my gas fire. I had tried several fireplace companies without success before finding these guys who couldn't have been more helpful. They went out of their way to make sure that I was able to get a new fire delivered to me direct from the manufacturer as they had had their last delivery pre Xmas. Within 24 hours I had received my fire & at a good price too. I would definitely use them again & have no hesitation in recommending them.
We were overall very pleased and also with the recommended fitter. The end result is stunning
When shopping around on the internet for a fire, I had a list of 10 companies to try.
Most didn't answer the phone, so it was really nice to be greeted by someone on the other end of the phone who not only knew what they were talking about, but were competitively priced too.
All through the order and delivery process I was kept updated and informed.
A personal service that I would recommend to anyone.
Very good experiences and after buying 1 item returned to purchase 2 further items. Owner very helpful and gave us a bit of discount on 2nd purchase but got his sums wrong and had to revise the amount he offered which was a pity. Would absolutely recommend Manchester fireplaces to others.
I e-mailed Manchester Fireplaces Ltd for information about vermiculite and ceramics and received a reply within a few minutes.I put in my order which arrived as advised and now takes takes pride of place in our lounge.Such nice people.
I was very happy with the service that I received from Manchester Fireplaces. Their service staff were friendly and Mark who delivered our fireplaces an absolute star. Very pleased and would highly recommend them for beautiful fireplaces.
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