i bought from them a quite big quantite, on the 28/12/11 didn't receive it. i emailed them on the 09/01/12 asking for my order.
they told me we will send you half you order, i refuse because i wanted my whole order i canceled the order and i asked for my money back.they refuse and they are processing it eventhough i don't want the order. don't do business with them. horrible
Firstly, I just want to say that I am someone who hardly ever complains and a lot of the time I just stick it out when things are not to standard. Therefore, this review is from someone who doesn't complain a lot and hasn't posted an online complaint before.
To sum it up, I ordered some items within a week of Xmas, when they still stated they would post before Xmas, although I ideally wanted the items before Xmas, I knew I had a bit of risk ordering reasonably close to Xmas, so if it came a little after it wouldn't matter. What I was bothered about was the fact that after nearly 2 weeks of placing my order, it had not arrived. I checked the Hermes online tracking and this told me the item had apparently been "dispatched" and then immediately returned to the warehouse due to damage, which occurred pretty much a day after I placed my order. They never even let me know about this situation!!
I rang up and the person wasn't greatly helpful and made me confirm my brother's DOB as he had ordered before -despite this being my own account!! I was then told that 3 out of my 5 items ordered were not in stock to be dispatched, which made me quite suspicious as to whether they just pretended my items were damage as they just didn't have some in stock. It also made me think "what the hell were they going to send me and would they have informed me at anytime?"
After some annoying holds, the person eventually told me a refund would be processed. Guess what? The refund has still yet to be processed after a week and it has taken me many attempts to contact them to get back to me and surprise surprise they just told me exactly the same thing (that it was being refunded), but also that they need to find the items first. I obviously thought "aren't these items at their warehouse as Hermes said?" and secondly, "why is this my problem? it's their damn logistical issue not mine!!". Luckily I paid with Paypal (and would advise you to if you have to order), so I should be able to make a claim to get it back, but you would have thought that from all the grief they have caused me, they might be courteous enough to just give my money back!!
I'm now really on the backfoot with this company and will try and avoid using them in future!! I have been a loyal customer for about 15 years!!
I shop here for my teenage sons clothes alot, branded and cheaper than the high street shops . good fast service . always to my door within 48 hours . hassle free returns . i have given them 4 stars because lately they have started to add returns labels for £1.49 on and if you don't notice this added on at the check out (i have ) it automatically gets added on . would be good if you could add this option on yourself .
I recently found M&M through a friend and haven't looked back. Over the last month I have bought an array of clothing at massively marked down prices.
They have been processed and sent extremely quickly with free postage if you spend a certain amount. All the products were as described and fitted well. M&M is now my 'go-to' clothes store....
I have shopped at Mandmdirect for over 5 years and have never had a bad experience. Prompt delivery, excellent prices and genuine merchandise. My whole family is dressed head to foot in Ben Sherman, Helly Hansen and Oakley at unbelievable prices. What I really appreciate in their service is how fast they process returns and refunds, which is so important shopping for clothes and footwear online as things don't always fit and you have to order different size.
In the past you had to return items at your own expence via Post, but recently they introduced brilliant returns service costing £1.50 per order where you drop off your parcel at a local store in your area (usually news agent), you can look up online your nearest store. I used this service a few times now and find it very convenient.
Communication has always been very good with regular e-mails confirming order, dispatch, returns and refunds. I recommended the company to many friends over the years and it still remains my favourite online outlet.
Alt i alt var det en ok oplevelse. Parken kom hurtigt og ingen problemer med indholdet.
Men ligesom så mange andre synes jeg ikke om at man bliver kontaktet og skal give oplysninger om kortindehaver. For det første er det lidt tidskrævende, og så virker det ikke særlig proffesionelt hvilket gør en lidt nervøs
Staff and Cust Serv very nice and helpful - up until the very moment when the amount is transferred from your account to theirs. After that? You're eff*d. Rude and unhelpful. Please stick with local market when you seem incapable of dealing with more sophisticated stuff. Such as accepting orders from Abroad & Overseas. Yeah, things can get as difficult as that. Also, PayPal means 'Paying safe online' so what on earth do you mean by 'Additional Security Check'?
I'm so devastated!!! I have paid for my order via PayPal. The money were withdrawn right away. I was expecting to receive my order in Italy in 4-5 days. The next day I was shocked by the message from customer service. The order was on hold cause I had to GIVE THEM MY PERSONAL DETAILS OF THE CREDIT CARD. It's unspeakable!!! I wrote to PayPal and they told me to beware as it's against the low. Only PayPal can ask to provide such information. So, I wrote to mandmdirect.com to refund money. They do not react, but for some strange reason thay refuse to deliver the order to the address stated in the purchase order. It's Italy! No money, no order!!!
Unfortunately I can't give this company no stars which is a shame because this must be the worst company out there. Ordered size 14 shorts because I am a size 14 - couldn't even get them past my knees so paid my own postage costs to return them for a size 18 (as I believed a size 16 wouldn't fit either) and although I could get these on, they were too tight to be decent. Sent these back, again at my own cost and now they are saying they haven't had them back in the warehouse so they are refusing to refund me. Their only reply to me is that it's the Post Office's fault - would have thought that refunding me such a small amount since I have given them proof of postage would be a good customer service exercise even if they supposedly haven't had them returned to the warehouse. Furthermore, if their sizes were correct, I wouldn't have been forced to send the shorts back twice in the first place!!!!!!!!!
Pierre found this review useful
M and M need to update their online/stock availability system, as this is the second time I've ordered a 'bargain' only to later receive an incomplete order with items missing. When I telephoned their customer services folks, I was told ithat the missing items were out of stock when they had come to pick the order, but now these items had miraculously appeared back in stock at close to the RRP price (which is 4 times the cost of my original order). When asked if I could have the items at the discounted price, I was told in no uncertain terms by one VERY rude individual that was not going to happen.
So in summary - good products at greatly reduced rates, however, what you order may in no way correlate to what you end up with. And don't bother ringing customer services because they're chocolate teapots.
I ordered online for my brother, to be safe we got a size bigger than his usual, when the product arrived the size was ridiculous, i had ordered an XL t shirt and honestly it wouldnt have fitted a 10 year old boy, and my brother is 22! If there is a difference in sizes than normal retail sizes this should be stated on the website. I am really quite disgusted
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