Reply from Mangooutlet
[REPLY]
- Reviews (3)
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- Nina Pedersen
- 2 Reviews
laaaaaang leveringstid - dårlig kundeservice
Modtaog ikke min bestilling og havde ikke fået et afsendelsesnummer så jeg kunne ikke track den. Havde store problemer med at komme i kontakt med kundeservice - havde heldigvis betalt med paypal - som gjorde at de tog kontakt til firma - og derefter fik jeg forsendelsesnummer og kunne track mine vare som selvfølgelig var afsendt.
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- Bettina
- Mainz, DE
- 42 Reviews
super Schnaepchen Online Shop ;)
Habe eine super schöne herabgesetzte stylische Uhr bestellt fuer gerade mal 19.90 € (Original preis 129€). Registrietung sowie die Bestellung waren einfach, nur die Lieferung dauerte etwas länger. Die Uhr ist klasse. Shop kann ich nur emofehlen.
B. Engel
- Anita
- 7 Reviews
Disappointing
I ordered 2 nice dresses and a jumper. One of the dresses was a strapless navy blue mini dress, I have received instead a long purple woolen grannies jumper. The other item was a black lace dress with flowers around the neck, I got a plain dress with no flowers on it. The description of the dress online did not mention that the flowers are something separate from the dress therefore I assumed they are a part of the dress, just like on the image. The jeans were fine but did not suit me. The company requires you to send the items back to Spain on your own expense if you want to get a refund, which, from UK, cost me £15!!! What is more you have only 7 days to send the clothes back, unlike 3 - 4 weeks like with other companies. Then you have to wait a couple of weeks or even more to get your money back. I called them today since I had no trace of my money yet, and the representative was very nice, she assured me I will get the money soon, therefore they get 2 stars, not 1. I think someone from their IT needs to get their finger out and do properly the website, with no confused images and inadequate or missing item descriptions.
Plus the company does not have an email address to customer services, only a phone number. A massive space for improvement there!
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