Mankind reviewed by

6 Reviews

trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars

Woeful service since the takeover

Like other reviewers here, I used to be a regular Mankind customer. They were always much better than Lookmantastic. But then it all changed. They both became part of the same group and service took a dive.

Recently I was sent a voucher which didn't work so I emailed them through the site. They eventually replied and then the voucher worked but my site credit (another long story of poor service) wouldn't. So I replied to their message. Three days later, the voucher expired without reply - despite two follow up messages from me. A week further on again there's still nothing.

I tried to leave a message via their always-off online chat application, but it bounced back as undelivereable.

Truly dreadful all in all, and that's really sad because they used to be very good but now a lot of the good brands have gone (Biotherm Homme, Kiehls) and service is rubbish. Avoid.
    Comment (?)