Like other reviewers here, I used to be a regular Mankind customer. They were always much better than Lookmantastic. But then it all changed. They both became part of the same group and service took a dive.
Recently I was sent a voucher which didn't work so I emailed them through the site. They eventually replied and then the voucher worked but my site credit (another long story of poor service) wouldn't. So I replied to their message. Three days later, the voucher expired without reply - despite two follow up messages from me. A week further on again there's still nothing.
I tried to leave a message via their always-off online chat application, but it bounced back as undelivereable.
Truly dreadful all in all, and that's really sad because they used to be very good but now a lot of the good brands have gone (Biotherm Homme, Kiehls) and service is rubbish. Avoid.
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