Manufactum reviews

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Quality Goods, lousy service. British Website, German interpretation of Trading Laws

Many interesting items with high prices. One item bought and broke within weeks, despite its high price. Manufactum refused to contemplate refund or replacement until they received photos of the faulty goods "for their quality control department". Having received the photos they will not send a replacement until the broken and faulty goods are returned to them at my expense. Although pretending a UK base, they are German and clearly do not abide by the sale of goods act, nor the distance trading regulations. Very different approach to the repalcement of/refund for faulty goods than any UK company with whom I have dealt in recent years. Have bought from them over 7-8 years. Never again!

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