Put in an order online and the postal address was automatically changed to the address linked to my card.
Called customer services who said they would cancel the order; they didn't bother.
Martin the most unhelpful customer service's tool told me flat out it was my fault. He wasn't able to advise when a quiet period was to call back or put me in contact with a supervisor nor the person who said they would cancel my order. Reason stated: There was a long queue to speak with them which I couldn't join.
Long story, short. 3 weeks no product, no refund. Stick to eBuyer!