I bought an 'efergy' meter, for monitoring power consumption.
To ensure that it worked over a long period it had to be tested over a period of a month. the unit missed certian days , and did not record the 'monthly readings. the manufacturers said it was faulty.maplins refused to refund saying it was over 28 days old . TRUE ! but the only time we knew it was defective was after a months usage.
the co onlyrelucantly offered a credit note.
This shop is truly a treasure for geeks like me who need real parts - not stupid IKEA kits. They have the oddest selections of tools and that - and it rivals B&Q for specifics/electronics. The stock isn't always perfect, and you have to know what you're doing with things, but I am grateful for a shop that still caters to people with a brain.
(PS.> Check the sale shelves - the discontinued merchandise is always incredibly priced).
I ordered an item back in February; one of two brands under separate listings. A few days ago, having all but forgotten the order, I received an email telling me that the item was subject to severe restocking delays, and that I should contact them regarding alternatives. I replied to the email, asking what suggestions they might make for alternatives.
I then received, from a different representative, an email stating that the item was on its way. I received AN item the next day - the item from the other listing, of an entirely different brand.
Shortly after receiving the item, I received a response from the first representative stating that the item was now in stock and would shortly be sent to me.
I contacted both, questioning whether there was any internal communication, and pointing out that the item was incorrect, and that I had not yet picked an alternative. Further, that the item did not include a holster, which was my reason for ordering it.
I received an answer from the first telling me that there was never an alternative, and this was the item I had ordered. The second responded similarly, and pointed out that the item description does not include a pouch, and that the pictures are for illustrative purposes only, showing "what it would look like with one".
Upon investigation, I discovered that the two items had been merged into one listing, with one of the four photos now showing the brand sent to me, and the other three showing the brand I had ordered. Two of the original photos show the item with a holster (with the same branding on the holster) - one with the tool inserted, and one with it arranged beside it.
I pointed out that the listing had been merged and that it was decidedly misleading (nay, deceitful) to compound the mistake with erroneous information.
The response received completely ignored the issue of details edited some time AFTER my order had been made (I suspect, merged when the first item proved impossible to re-stock, perhaps immediately following or prior to the communication from the first representative, explaining their apparent confusion). It was pointed out to me, again, that the photos are for illustrative purposes only, and that if I'm not happy, I can send it back.
They lead me to believe that they are incompetent or deliberately obtuse, and that they feel they can brush me off. They have shown no inclination to correct the listing, did not apologise for the ridiculous delay, and do not appreciate the very principle of the matter, regardless of the purpose of the photos, or even whether they are willing to admit that the item listings were merged.
I am keeping the item as it is adequate, even if not the item ordered several weeks ago. However, I will not waste my time shopping on-line with them again. I feel insulted by the experience.
Maplin sold my wife a univeral laptop power supply. She took it home and tried it immediately. It did not work for her laptop. When it was returned to the store the same day they refused to accept it back in their opinion it was not faulty and the packaging was damaged. The only way to open the product was to tear the cardboard as it was glued shut. Thus it was impossible to open without damaging the packaging and impossible to return with damaged packaging.
Note the universal supply costs more than twice as much as the original dedictated power supply but was bought because we believed that it would enable my wife to use her laptop immedately and not have to wait for the delivery of the normal kind which would have taken a couple of days.
The represents abysmal customer service and I will certainly not be using Maplin again unless they are willing to recify this situation.
I have shopped in there stores for many years now but recently when visiting I keep getting harassed all the time last week when I went in the same happened and I said can you leave me alone please I will ask if I need any help but a couple of minutes later I was asked again I said I have had enough of this I think I will leave and to my surprise I was told by a snotty assistant you know were the door is
I get the distinct feeling by adopting this attitude they don't trust anyone when in the store not a very good advert for customer care
Some staff have poor product knowledge. Stock levels are usually fairly poor. Website information not always correct. Some products of a very poor quality and not as portrayed in catalogue photos.
However, if you need resisters, capacitors etc quickly (and they have stock) then it's ideal. Better deals available elsewhere if you can wait and shop around. I've been a customer for over 20 years and have seen a decline in service.
Staff are outstanding,they look undernourished and may be underpaid and may not see much sunshine but they are just great. Product knowledge is pretty good and I get what I want. Rarely do I leave with just what I went in for because the displays are good and the offers are good. Still buy stuff that I don't use for a while! Love the dated format of the stores there is nothing like it out there. Business wise its a shame that more people don't know about them.
if you order on-line and collect in store the price you're charged will be the store price, even though the price in your basket will be the online price. They get away with this because they don't include the price on your reservation email as per the screenshot, or on the final page you click on to reserve, so the first you know of this con is when you pay in the shop. I was not the only person in the store that commented on when I was there, this but the customer service advisor was more interested in practicing his training speech than listening to what i was saying.
This to me shows it's a common way that maplin misleads it's customers and on purpose (either the store staff could feed this back to head office but choose not to, or they do feed it hack and head office choses not to act, so misleading either way).
Avoid this store unless you want to be conned, especially if you need to travel to get there. No one likes a long journey, only for the shop to change the price once you get there.
Whenever I need a component for computing or similar, my first thought is always to check if Maplins have it. They nearly always do and while you're there you are also likely to find one of their special offers. I got a really useful light studio at way less than I expected to pay. The downside is that some of their generic leads and cables can be cheaper in supermarkets. I paid £17.99 for an Apple type connector and then found 3 for £10 in Asda, was a bit cheesed!
Maplin is one of those places which a need of a particular kind: "I need a cheap lapel microphone for my video camera," "I need an antenna for the TV in the guest room," and so on. Personally, I have been impressed that the staff seem to be able to deal with a variety of slightly odd queries with helpfulness and cheerfulness. A very useful, helpful firm.
About 3 month ago me and my boyfriend went in to Maplin, we were buying things to use on games consoles we had managed to rally up around £75 worth of items in about 10 minutes we only had 5 items.
One of which was a game console opening kit which normally retailed at £39.99 but was on offer for £25, which we thought was a bit much when there were similar products on the market a lot cheaper. as we went to pay for the item. i spotted a smaller kit for £5.99, £19 cheaper.
But according to the customer sales advisor "it doesn't have the correct sizes that you need" but sure enough after we had purchased the items. and had a closer look at the incredibly cheaper kit, it had the correct sizes.
Very bad customer service he just wanted the bigger sale.
items in the store are good but there sales is very bad.
I have purchased a number of products from Maplin over the years, lots of faulty items, I sometimes get a refund after a long argument, most of the time it is not worth the bother. I see they sell B grade items, to be honest I think all their products are B grade, there is always some defect with the products sooner or later and it is impossible or very difficult to get refunds or replacements. They will give any excuse, try to side track you, delay and argue to the sun goes down. Don’t trust them, be warned.
I have dealt with Maplin for a number of years now and felt that the time has come to let you know how fantastic their Brighton Store staff members are. I am a disabled female who is largely self-taught regarding all matters computer related. My technical jargon is non-existent. However the staff members never seem to mind taking the time to help me unpack my thoughts and are always willing to go out of their way to make sure that we are talking about the same thing. On a couple of occasions I even ended up not buying anything as their staff member wrote out a work-around which saved me pounds.
It is absolutely fantastic how they do not make me feel a fool and I always end up being able to make decisions regarding purchasing or adjusting purchases with full confidence due to the willingness of the staff to help me decide – I always wheel away from the store feeling fully empowered and secure in the knowledge that I am a valued customer.
Today, I ended up making a purchase online as the item was rather heavy and I would need to have had it delivered. I was going to ask the Brighton Store to deliver it however when they heard that I would also need the inks they suggested I would be better off ordering it online as then I could order both the multifunctional printer and the inks at the same time for delivery at the same time.
The online staff was just as helpful, patient and accommodating as Brighton store staff.
Maplin used to be a great place for components. They seem to have decided that the electronics market isn't right for them and are now selling piles of cr4p imported from Hong Kong. You can save yourself a lot of money by buying that same cr4p direct from various websites in HK or eBay. The markup Maplin apply is ridiculous.
As far as the components range, I'm disappointed to say that they have been cutting it back to less and less every time I look for something. And adding more price. I'm sure resistors used to be 3p each. Now they're nearly 30p each. Similar products from Farnell are 5p each, but you need to buy 50...
I bought a Arnova 10 g2 tablet from Maplin's and after using it for 2 days I decided to take it back. I had bought it 16 days prior but had not used it because I was on holiday. Went to return it because I was not happy with it and they would not accept it as they said their was scratches on the back. I could see one minute scratch! I argued that they say that I can return it if I am not happy with it after 28 days but they said no they would not be able to sell it again. I took it back in origional condition (box, leaflets, plastic bags, etc)...absolutely outragious! Never buying anything from them again.
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