Couldn't say if the web site is as good as the shop I use (Poole) but the service and knowledge in the shop in Poole is brilliant.
I know what I need but sometimes not the best way to sort it out or what parts I need. The guys in Poole have saved me money and have never sold me anything I don't require.
Great service time and again, oh and the reserve function on the website is great as it gives you the chance to save what you "think" you want before spending.
Before I get onto a review of the site, I want to say something about the local maplin shop I use. The manager at the local maplin is unknowledgable and rude. On several occassions I have found it necessary to return goods which were unfit for purpose. Notably a card reader with a bent pin, and a wireless networking card that refused to automatically connect via dhcp. On both these occassions I had my money returned to me, but not before the manager had passed some comment to the effect that it was my fault. I take exception to such accusations and infact in the case of the wireless card I even found it highly amusing that he thought I must be one of the people who havent a clue how to set up a computer (I run several networks for various people as my vocation in life is a network engineer) He demonstrated his complete misunderstanding of how networks operate and what all the letters such as N & G mean and how to use them.
Now onto the website. I am frequently told that what shows as in stock on the website is incorrect at the store. My local store hardly has anything I need, and even when they do its overpriced. The site itself is substandard and shows results for totally random items. Fo example I searched for key switch and for some totally bizzare reason I was shown a few key switches and various toy planes etc etc etc
this company really must try a lot harder because they are rapidly sliding down the pan. GET SOME STAFF WHO ACTUALLY KNOW WTH THEY ARE TALKING ABOUT and get some new web designers the ones you employ are rubbish
I like the fact Maplin as a load of stuff I can't get from elsewhere but I don't like their service very much at all and they are always ridiculously expensive. I get that a lot of their items are niche but gees spare my wallet some hammering.
Vivien found this review useful
maplins online took my order then i entered my card details then it took my money and then it says it has a delivery fault with their shut service and to choose a alternative payment. it already took my money from my card and left it in limbo /hold on the card and now i have to wait 3-5 working days for my money to go back on to my card, no item and still they want me to pay again. DO NOT BUY FROM THESE PEOPLE!!
I bought automatic centre punch that didn’t work. It didn’t punch. In the Manchester store the manager shows me that the punch do doing holes, and totally ignored the fact that it does not doing the punch effect. It was waste of time to explain that it is not the purpose of the tool, because of for his point of view it working perfectly well since it does doing holes.
I working with this gear and he only sales man that tells me how it works.
Other time i ordered microcontroller, and never received it. Other time ..... other time......
Maplin is waste of time go to RS component, cheaper next day delivery and higher selection. Or go to any other place at less you will not feel like an idiot.
Store is full of overpriced chinese junk.
Purchased a 4 amp multi voltage power suppy that gives off so much radio interference its useless.
Components & cables are so overpriced things like capacitors can be picked up for a 5th of the price.
A shop for non tech stupid people off the street.
You go to maplin when you can't find it anywhere else on the high street, they usually have but they do charge a premium for it and always act rather snooty about helping you. If you have the time search the internet for that cable, adapter, plug etc and I'm sure you'll find it far far cheaper there.
I like Maplin. I've bought items from them for many years now - both in person and mail order and I've no doubt that I will continue to do so. However, I find that shopping in store can be a chore to put it mildly.
At the Harrow store, loud music thumps through your head as you scour each shelf trying find that obscure little item you saw in the catalogue or on line. I wonder if this loud 'contemporary' music is intended to portray a less 'geeky' atmosphere or a 'hey we're hip and cool - come on in' type of place. I'm not an old fogey by any means but it doesn't impress me.
Surly assistants look you up and down and seem to be more concerned about would be shoplifters (real or imaginary) than assisting you and seem inconvenienced if you actually ask for some help in finding an item. The music could be turned down a tad. I'm searching for tiny electronic parts not the latest trainers. The staff could be a little bit more friendly and helpful and the items could be more clearly labelled as to where they are.
Pull your socks up Maplin!
Enjoyed looking at the items on the website, and found some interesting items over xmas last year for my children. Couriered quickly and simple website to use. Some of their items were too expensive but the sale was not bad.
Whenever I go into Maplins (usually for a new computer mouse or something equally pedestrian) I aalways make sure I wander around their techy stuff first, you know, the computer cables and connectors and weird micro tools. This is so that if anyone I know sees me in there they'll hopefully think I'm some sort of tech-savvy, über clever, mekon brained E=MC2 understanding sort of dude!
I'm not by the way.
After 5-10 minutes of looking at dynamic HD coaxial splitters I head over to the RC helicopters which was my real purpose for popping in, in the first place.
That's the point though I'm making, caters for everybody in it's own versatile sort of way. Other than Mouses and Mouse Mats it also does lots of things that you never knew you needed before you went in there like a portable folding keyboard!
Wonder though if the founder was any relation to Joe Maplin of Hi-De-Hi holiday camp fame?
For convenience it's good, if you need something right now. Prices are way too high otherwise. I've stopped gonig in there but if money isn't a problem for you, the shopping experience is good.
Maplins is just great, full of those little electrical essentials that you need in a hurry but can't wait to order online.
Items may cost a little more, but it's so convenient to know that Maplins stock electrical and computer consumables on the shelf in the case of an emergency breakdown.
OK - so I'm a geek... I remember shopping at Maplin before it started to become High Street friendly... back in the days when it focused on selling sold good, solid, reliable quality electronics components and associated items. Then someone had the idea to make the company more Regular Joe/Jane friendly... Anyway, I have bought two items from Maplin in the last three months - they get three stars for having the items. The quality of one item (a microphone) was so poor that I actually put it straight in the bin; the second item (a satellite dish) had bits missing. C'mon Maplin, your quality monitoring used to be better than this!
How does this company stay in business? Who buys there?
100% of the time I have shopped at Maplin, I have found relatively outdated products at double the price of a current product elsewhere.
I have only once made a purchase, and the product (a USB hub) died, was replaced, and then died again out of warranty.
Need to keep their components stock replenished regularly.
Maplin used to be a favourite of mine for ordering components and tools. Standards appear to have gone into freefall lately however. I'm not talking about just an average case of damaged goods here, but things arriving in appauling condition - components bent and twisted, improperly packaged with no regard for protective guidelines. In the latest order, I guess someone forgot to tell them that the parcel tape is supposed to hold the box shut, not just be slapped on anywhere. This was after I received an apology and reassurance. Fool me once.....
I went into my local Maplins store in Rotherham 16/01/12 for a couple of diodes. Found them in the catalogue priced 29p each. Got 2 and they wanted to charge 78p, I pointed out they were priced at 29p in the catalogue (the catalogue they were still selling for £3.99) to be told the catalogue was out of date and the diodes were now 39p each, take em or leave em. Guess what I did. I won't be going into my Maplins store again. I got them off ebay 10 for 99p including postage.
I purchased It equipment in Guildford on 23/12/11. Two items were faulty and were returned on 15/1/12. Immature young man calling himself "store manager" but signing as "key holder" refused to refund saying "I would lose my job". He invoked Maplins T&C's in clear contravention of Sale of Goods Act.
Today I obtained a refund via a London store but Maplin's have now lost me as a customer forever.
Update: 2 weeks after returning the item into store I am still awaiting a refund. Was initially told it would take 7 days, when I rang up yesterday to find confirm, I was told it would take up to 14 days. Avoid this garbage company at all costs - 0 stars out of 5 and I sincerely regret ever using this company.
I ordered a Garmin Nuvi 2595 LMT off them as they had the best price out of the shops that I had heard of from the results of a Google search, it was out of stock at the time of order but I received a call within a few days to tell me that it was in stock and all seemed fine.
However, that was when my troubles began - first the member of staff who called and told me that my order would be dispatched within 1-3 working days was wrong, the item was out of stock and I would have to wait 1 more week. This I accepted as people can make errors.
When I received my item the following week, I noticed there were no security seals and it was obvious I was either sent a reconditioned item or a returned item. Either way I received a item that was not brand new.
I rang up the main customer support to explain what happened and the customer representative did not seem that surprised, she made no attempt to explain or apologize and simply explained that Fed Ex would be round the next day between the hours of 9-5 to collect the item and I would be sent a replacement when they had the item back in stock.
I waited all day at home and no courier ever came, I got in touch again with customer services and was simply told they would rearrange another courier, no apology.
I decided to return the offending item in store so that I would not have to potentially waste another day waiting at home, for someone else to not turn up. When returning the item in store again the member of staff did not seem surprised or offered an apology for the service (or lack of it) provided.
I was then told that the item would be picked up from the store on Tuesday (I returned it on Friday) and that I should receive a refund in 7 days time. I cannot believe that I have to wait so long for a refund, for something that I have returned to their store.
Am thoroughly disgusted with the exceptionally poor service at all stages and will never use this company again. Easily the worst retailer I have had the misfortune of dealing with, and would encourage all to avoid at all costs.
we purchased a clock/thermometer for a christmas present. Before paying we asked the assistant to check everything was as it should be inside the box. When we got back we found the item was missing a battery so had to return and made a 20 mile round trip to get one from the store. The assistant just took another battery from a product on display....are you following this? yes, some poor devil will be minus a battery when they get theirs home. After all this farce, we got home to find the item does not work properly. So we have yet another return trip. This £6 clock has now cost an additional 80 miles worth of petrol!!!!
I love going into maplin. I never have a clue which cable or widget it is that I need and despite my terrible descriptions they always find me the right thing. Have saved so much money going direct to them instead of contacting the likes of BT, Sky, etc. Well worth visiting.
Can't use the website at all though - way too complicated!
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