**Update 13 Feb 12**
Finally received my refund today after several phone calls & being 'promised' the money would be refunded quickly only for them to send me 2 letters asking if i would prefer a replacement product, a credit note or a refund. How can a retailer do this?
I am not finished with this as i am taking this as far as i practically can via trading standards & watchdog, they have completely broken the 'sale of goods act'.
I recently bought a DVR PCI card for my pc to run cameras for security, fine this worked perfectly but trying to access them remotely with the bundled software was nothing short of impossible! The remote viewing was the reason behind the purchase.
Over 2 days were spent by myself and a IT expert trying to make it work. No NAT or software firewalls all ports open even between 2 PC's on the same desk, nothing.
I returned the product for a refund stating in precise detail what i had done, how we tried to resolve the problem only for a really arrogant cheeky Maplin manager whom tried & succeeded in talking to me like a idiot in front of a very busy shop. TBH i wanted to pull him over the counter i was that angry. You don't talk to customers like that... even if they are wrong [i wasn't].
Still awaiting a refund, like others i shopped at Maplins for years but never again.
This was the Maplins in Hamilton retail park scotland
After the arrogant attitude i felt i had to try and warn others of the shoddy service.
Simply disgraceful at best. :(
I used to use a store that was close to me but now I live in the country side I have to order on line. I fly Rc planes as a hobby and always check maplins first before buying from a hobby shop as they are a lot cheaper. They don't stock everything I need but are worth checking first.
Their advisors get it wrong sometimes as I don't think they bother doing the maths before replying. This is the same as most companies today who look to save money by not employing qualified staff. On the whole though they are handy to have around.
no more maplin in my life....the worst company...wood green london, refunds procedure just stupid..............,how can you shout at a customer????how you can be so insult??I will never come to buy anything to your shop and I will tell about you everybody.
Great prices and a wide selection of goods. Stock and availability are clearly displayed and delivery is quick. Starting to one of my favourite places to shop, purely because it is so easy!
Poor customer service at Kensington branch.
Maplin sold a defective digital satellite receiver box in October 2011. Their technical helpline team advised the item could be exchanged in store. St. Paul's branch agreed to exchange approximately a week before Christmas for a different manufacturer, and advised to get the exchange done in another branch as they had no stock.
Staff at Kensington branch unhelpful. They offered to return the defective box to manufacturer for investigation despite their technical helpline team's advice and the St. Paul's branch's agreement to exchange. A member of staff showed remarkable lack of common sense when he remarked that he did not know understand the error message and at the same time, failed to appreciate the situation - a customer has purchased a clearly defective product, the customer clearly would like to exchange the defective product, and offering to send the defective product to the manufacturer for investigation is not addressing the immediate problem (ie. Maplin has sold a defective product to an unhappy customer and they should offer a constructive solution, eg. exchange, to resolve the complaint).
Would not recommend Maplin for purchase of any electronic goods other than low value products eg. batteries.
Sold Me a Sonic Viewpad in August 2011. Faulty goods, sent back three times being returned every time as not faulty although it clearly is. Refusing to exchange or refund, in hands of Trading standards and my solicitors. Didn't even bother to send back to manufacturer for confirmation, stating engineers have played with the device on each occasion for a couple hours, but won't accept it's an intermittent fault where the device just shuts down totally, requiring full re-boot, and battery discharges quickly.
there is one staff in harrow on the hill when i go or anyone goes to that shop if we touch anything and not return it back as where it was he start swear and nearly kill us it happen more than 10 times his very bad i would never go to that store anymore.
Although the staff at the Tunbridge Wells branch are friendly and helpful, the prices Maplin's charge are unbelievably high. I run my own small business providing computer support and sometimes need additional components in a hurry. Although the type of equipment and accessories available at Maplin's is extremely good, I'm not prepared to pay the extortionate costs that they charge. Therefore over time I have had to build up a relationship with other suppliers (that tend to charge half the price of Maplin's) and these appliers generally deliver next day.
Always good for me. Great for browsing and normally find something interesting to Buy. Good return policy. Cant go to far wrong here. Most of the staff are helpful, although they can be very cocky and think they know everything and they definitely don't.
I have been a regular customer at Maplin for a long time. I found the store in Orpington really good. Recently moved to Camberley and had to use the Farnborough store. I cant say the same about this store. People arent very helpful. They dont seem to know the products they sell and the store manager seems to have an ego of his own.
Where has all the good "maplin customer service" gone? I wonder if Maplin does have an "ABC course in customer service". The Farnboro, Hampshire store could certainly do with a bit of that.
I purchased a colour changing shower head from maplins and after fitting it turned the shower on. The shower head shook violently for a few seconds without any water coming out, then I heard a bang from my shower. After consulting with maplins and an electrician, it would seem that the shower head operates on a water wheel which spins around inside the unit to create power for the L.E.D's inside the head. On this occasion the water wheel had jammed causing back pressure inside the shower and consequently blew a heating element inside my shower.
After complaining to Maplins, they said they would return the shower head to their "technical department" for testing, and after a week or so, they informed me they would not be repairing my shower as they could now not find anything wrong with the shower head.
They refunded me for my original purchase but would not be compensating me for the damage caused by their product.
My shower was operating fine before using this gimmick of a product and find it odd that my shower broke after fitting their product.
I wont be using Maplins again, I feel that they have neglected their responsibilty to put right damage caused by using one of their products.
I am now out of pocket by well over £100 now to buy a new shower unit and the cost to have it fitted now by a plumber.
I am disgusted by Maplins service on this occasion and will look elsewhere for electrical and electronic products.
I have spent so much money with this company as well :(
Whenever i need a new telephone outlet, extension lead, socket front or even parts for my fiance's hobby of electronics Maplins is the first place I visit. The in store knowledge is excellent and the online store is great for browsing and also to purchase from for home delivery.
i used maplin for over 20 years ,
signs use to be red and had loads of components
change signage to blue and shop started to go down hill
i find that the shops are overstaffed with little or now knowledge
they only stock bear minimum components
and prices are way too expensive
Expensive and behind the times when it comes to energy saving stuff, led lighting in particular.
However a good source of information as the staff are well informed and helpful........
So find out what you need to know then go home and order it off the Internet!
I bought something on the 9th December and they debited my card FOUR TIMES for it. Apparently it happened to everyone who paid by card in the Llandudno branch on that day.
I'm having to wait up to the 16th December to get my money back.
What if I had been on the borderline and gone into overdraft through this mistake?
What if I'd been someone trying to buy the family groceries and had my card refused because of this?
Shame on you Maplin, if it had been possible, I'd have given you no stars.
Maplins was the electronics supplier to use... brilliant component supplies and no bad prices.
Now they have abandoned components and electronics for cheap imported tat toys and gimmicks.
Shame. I have switched to Farnell and their supplies are far superior.
The Maplin store in Cardiff is like an Aladins cave. There are many treasures to be found and it's very nearly a magical place. I could spend a whole day in the store going through all the fantastic electrical equipment. Prices are very good and usually the cheapest around.
Staff are always very helpful and very knowledgeable about all their stock and are always available for advice on any purchase.
Great store which I will use repeatadly.
I love Maplin, there's just so much stuff in there it's like an ideas factory!
Online is much better than in store because of the wider range, created a retro radio for my camper just so i could use some cool old skool toggle switches.
The website carries so little information about the individual products that it is impossible to purchase safely unless you have prior knowledge of the items. I have wasted a lot of money on Maplin trying to buy something - and getting what I don't want. I won't be bothering again.
The last time I tried to buy something online at Maplin.co.uk, the payment system on the website was in a shambles and my Debit card failed to "take" properly. There was no possible way of making an alternative payment transaction and so I had to abandon the purchase and phone Maplin at their head office.
They advised me that my complaint could not be dealt with for at least 3 weeks because they were suffering from staff shortages due to sickness.
This inflamed my temper to the degree that I now refuse to purchase anything from them because I had no confidence that they were dealing with online selling in a responsible way.
I left their site alone and hoped that I'd not be needing something in future that was only available through them because I'd have fat chance of making a purchase online.
A member of my family has had more luck going to their actual store but for me that's not an option as they have too little coverage over the UK and nearest depot is hundreds of miles from my home.
They may have improved over the last 5 years or so but only reading other reviews will tell if they get a high rating now. I hope they do but I can't in all honesty give them high stars based on my past experience.
I have bought from Maplin for many years and really only stopped about a year ago due to the appalling way in which they dealt with an issue. I bought a product from them which was faulty (had several faulty items in the past), took it back but forgot to remove a £30 SD card from it. Phone a couple of days later to be told it was sent to the head iffice... from ther eon I contacted them by phone and letter over several months but they never found the returned item and gave a could not care less attitude to my issue. The SD contained some irreplacable photos so was a bit dissappoinment to lose it.. I always look el;sewhere first now and would only buy from Maplin if I could not source the product elsewhere.
I only awarded Maplin 3 stars because of their prices. They aren't cheap.
On the other hand, they provide far more of a range than most electronics stores, what with their project boxes and telescopic ladders...
All in all, I have recieved good customer service from these guys, and my other half has a fit every time we drive past because he thinks we might be popping in. It's a bit like a dog in the car, thinking we might be going to the park when really we're going to the vet.
On another note, the block rocker's that Maplin sell are well worth the huge amount of cash they cost. Fantastic product!
I just changed you to four star because of that product. Well done you!
I needed 2 adaptors for my old synths I called Maplins Hereford where a lady answered great telephone advice-great telephone manner and sound advice I arrived later on to be served by the same young lady who had taken (and remembered my call) great sales service and advice and directed me to a lower price item :) very impressed with her sales service and also bow to her greater knowledge of electrical power :) first class shop well done Hereford STAFF.
To reply as a company, please log in to your business account.